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Fred Beans Kia of Mechanicsburg

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (89 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (89 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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joyce.gerstenlauer@verizon.net

I like the nice waiting area. It is clean, organized and bright.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Awesome Sales staff

Made my third purchase from this Dealership, and as always, all went smooth, no surprises and if you are lucky enough to get Matt Y, you will be pleased. Great job :)

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great buying experience

We just recently bought a KIA Soul from Fred Beans. Our salesman Matt could not have been nicer. He was very accommodating. Also the team at Fred Beans was very helpful in getting us into the car we want for the price we wanted to pay. They were also very helpful in getting us a finance option that other dealers would not even consider.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Kia Rio 2018

I was very happy with the selling process. This is my second Kia that I have purchased and I was very pleased with the performance of my Kia Spectra which I owned for 11 years. I am hoping that my Kia Rio will perform just as well and as long.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Beware Lying Scam Artist!

Beware Lying Scam Artist! Took my Kia there for a simple $190.00 repair job and the technician caused $670.00 of body damage. Service manager and foreman both called me a liar and after offering to pay half the damage they caused they backed out and rescinded the agreement. There are other Kia dealerships in this area, please use them not Fred Beans or else you could be next!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Rating of KIA Fred Beans

Experience was very professional; they showed they cared.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Justina, we are so happy to read such a great review about Fred Beans Kia of Mechanicsburg! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Fred Beans Of Mechanicsburg - Kia

Had oil change done. Clean and accommodating waiting area. Very quick.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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2018 Kia Sportage

We did not like the sly attempt to sell us additional coverage at signing. We came close to stopping the purchase and buying from another dealer. Trying to trick the buyer at the last moment is a very unprofessional way to sell cars. Very possible that we would not buy from this dealer again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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kia soul

Great...very easy to deal with. very please with are service. Thank you very much.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Barbra, we are so glad you enjoyed working with our staff! If you ever need anything else from us, please feel free to give us a call or stop by. Take care!

Unusual service

Made appt. online, which I liked. Needed a ride home and there were 5 of us. Should have been more courtesy shuttle drivers, and my driver misunderstood where I lived. Got a tour of surrounding area before being dropped off at home. Was told during check in that car would be ready around noon, but didn?t receive a phone call. At 4:45, finally got a call asking me if I could be there by 5 to get my car or if I would pick it up tomorrow. Luckily, I live close, so I was able to get my car. I?ve been servicing my car here for 4 years and this was the first time I wasn?t satisfied. I spoke to the service manager on duty when I arrived about my disappointment. He told me another manager called me and left a message, but I never got the call or message. My car was pulled up to the curb, and I was walked to my car after paying for my service. Hoping this lack of attention to detail doesn?t happen again!

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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