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Hyundai of Palatine

(550 reviews)
Visit Hyundai of Palatine
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
2016 consumer dealer award
View 1 awards
2016 consumer dealer award
New (847) 380-1495 (847) 380-1495
Used (847) 380-1756 (847) 380-1756
Service (847) 592-0624 (847) 592-0624

Reviews

(550 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hyundai of Palatine from DealerRater.

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A Great Car Buying Experience

I thought buying a car was supposed to be stressful! My recent purchase of a 2016 Tucson from Dan Rose at Grossing was actually quite painless. I never felt any sort of upset or add on pressure. I drove away with the car I wanted at a price I thought was quite fair. Even the paperwork ritual was quick and painless thanks to Chaz.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

grossinger experience

Professional salesman and staff who were thoughtful to our needs and very helpful in closing the sale in a professional and satisfactory manner. Would highly recommend Grossinger to friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

1st Car

Honest and straightforward. Dan in sales really cared. As example the car had around 30 miles on it and he wanted the porter to fill the gas tank so that we didn't have it drop from full when driving it home. Small think but it demonstrates that he cares about the customer experience. He also offered to do a second walk through of the car for my daughter as it is a gift for her 18th birthday.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Worst dealership EVER!!!!

I leased a new Hyundai on March 30th. My temporary tag expired April 29th. I live in Florida and have yet to receive my Florida plates. I have repeatedly requested a new temporary tag to no avail. I contacted the Florida DMV yesterday and was told they have never received the sales tax , registration or paperwork. The finance guy I dealt with when I bought the car is gone. No one at Grossinger seems to care. Gary Grossinger won't even return my calls. Meanwhile I have a car I can't drive and no way to resolve it. Avoid this dealer!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great place to buy a car

we had a very good experience buying our new tuscon from Grossinger Hyundai. Everyone we encountered was professional and helpful. It was refreshing to deal with a salesperson that wax helpful without being pushy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

GROSSINGER HYUNDAI PALATINE

Dealership is good. Nice people to deal with. Location is convenient also. They had the easiest to navigate website out of all other dealers in the area. The car I found online was in stock too, contrary to what it sounds like a lot of other dealerships do.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Most recent Hyundai Purchase

Dan was very professional. After I explained what I was looking for, he showed me my options and let me do a test drive! I love my new Hyundai Tucson! Thanks to Dan Rose and Johnny B. I was able to get the vehicle I wanted at a reasonable price! It was a wonderful experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

New car for the family

Got a 2016 Sonata. Perfect color combo that I wanted. Excellent vehicle features. Professional and friendly sales and service staff. Couldn't ask for anything more from a car dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Well done!

I worked with Ron Misher to purchase a new Tucson and could not have had a better buying experience. If you are in the market, go to Grossinger Hyundai and ask for Ron.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Dave's review

everything went smooth in a timely manner. Carlos was a very helpful salesperson as well as the rest of the staff, the sales manager honored the listed price I found for my car online. Definitely will recommend this dealer for friends, family and may even return for my next Hyundai.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.