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Safford Hyundai of Springfield

(682 reviews)
Visit Safford Hyundai of Springfield
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 7:00am–5:00pm
Sunday 11:00am–5:00pm Closed
2018 consumer dealer award
View 1 awards
2018 consumer dealer award
New (888) 849-0351 (888) 849-0351
Used (888) 849-2190 (888) 849-2190
Service (888) 849-2321 (888) 849-2321

Reviews

(682 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Safford Hyundai of Springfield from DealerRater.

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The staff was very helpful.

The staff was very helpful. We came to look at the car on one day and were able to see a similar car and get information. The staff kept in contact and when we were ready to buy they found the specific car we wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Safford Service Department provides professional and

Safford Service Department provides professional and courteous services, ensuring that customers are treated with great care. Abdon, Alex, and Todd are excellent.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are so happy to hear about your recent experience with our team, Kate! Please let us know if there is ever anything else that we can assist you with in the future!

Awful !

Awful !!!! Not even a phone call from the service adviser kept my car three weeks to finally getting a video saying it needed a TUNE UP FOR ALMOST 12 hundred dollars really????? Out of pocket I paid two tows at 100.00 dollars each then 236.00 for there Diagnosis fee and yes for that I actually had a person call me to collect So you ask my experience was HORRIBLE

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello Nancy, We are very sorry to hear that you were unhappy with your recent experience in our service department. Unfortunately, based on the name on your review we are unable to locate your records. Please feel free to reach out to our Service Manager, Peter Kim at (703) 776-9040 to discuss further.

Todd was great at explaining the recommendations for my

Todd was great at explaining the recommendations for my car. I’m grateful that I met Todd with all of his knowledge and experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're so happy to hear that, Canty! Please let us know if there is ever anything else that we can assist you with in the future!

The worst dealer And The DMV dos people are so

The worst dealer And The DMV dos people are so irresponsible the take advantage of the customer!!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Jose, We are very sorry to hear that. Please feel free to reach out to our General Manager, Robert Goston at your convenience at (703) 776-9040 to discuss further.

a horrible place to buy a car.

a horrible place to buy a car. You never get what you pay for. The lie about the quality of the service Daley about the experience. You’re going to get the overcharge force things that they never deliver.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Dealer response

This is very disappointing to hear. Please reach out to our General Manager, Robert Goston at your convenience at (703) 776-9040 to discuss further.

This dealership was able to get me in and fix my car in

This dealership was able to get me in and fix my car in one day. The service people were kind and helpful. The car was cleaned and vacuumed when I received it. Will definitely bring my car back there for future services.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We're thrilled to hear about your recent experience with our team here at Safford Hyundai of Springfield. Please always feel free to let us know if there is ever anything else that we can assist you with in the future!

3 weeks waiting for a diagnosis with no call, email,

3 weeks waiting for a diagnosis with no call, email, text, no loaner. I called and nobody is available. Horrible.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Dealer response

We are very sorry to hear about this. Please reach out to our General Manager, Robert Goston at your convenience at (703) 776-9040 to discuss further.

This dealership is great.

This dealership is great. Always gives me great service. I rate them a 10 recommend customer to go there

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We're so happy to hear that, Anna! Thank you for kind feedback and recommendation. We look forward to your next visit!

Consumer response

Great see you then

We had a pleasant experience after flying in from out of

We had a pleasant experience after flying in from out of town to purchase a vehicle advertised on the internet. From the pre-flight phone calls with the sales reps to our treatment at the dealership after we arrived, everyone we spoke to was very friendly and professional. We left the dealership happy with the purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Geoff P, Thank you for taking the time to share your feedback regarding your experience at our dealership. If there is ever anything else that we can assist you with in the future, please feel free to let us know. Thanks again and congratulations - Enjoy!