Reviews
Excellent service
I took my car in to Lexus in St Albans for a 60000 mile check up and brakes. They were prompt, courteous and kept me informed on the service. I especially like the video and photos that was sent to me after looking over my vehicle to show me what service I needed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Lisa! Thank you for giving us a 5-star review. I'm glad we made your appointment so good. Thank you for giving us the opportunity to earn your business. We appreciate it.
Maintenance Appointment Review Good Experience
Six month maintenance appointment was a good experience. Oil change, tire rotation, car wash, tech tweaked all while I waited in a comfortable waiting room.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Betty! I'm glad you had a good experience. Thank you for giving us an excellent review. We appreciate your business.
Amazing Service
Got a flat tire while on vacation in the mountains. Moses Lexus squeezed me in to replace the tire and I'll be forever thankful. Excellent service, excellent quality.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Matthew! I'm glad we could help you out at such a frustrating time. I hope you were able to go on and enjoy the rest of your vacation. Thank you for your great review. We appreciate your business.
Excellent service
I took my car in to love Lexus in St Albans today for 5000 mile check up and tire rotation. They were prompt and courteous.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Kim! Thank you for your 5-star rating and kind review. We appreciate your business.
Exceptional Service
We were heading to a funeral when I had a leak in my tire. They put me in a loaner vehicle so we could get to the funeral and had us finished afterwards. Great job and I had an opportunity to run into the technician on the planet in Tom “Slim” Hinesman.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Walter! We were glad to help you out in getting to such an important event. Thank you for giving us an excellent review and rating. We appreciate your business.
Service Department
I had a very pleasant experience with the Lexus service dept. They were very prompt & professional. I loved the complimentary car wash. I will go back.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Professional
I was very pleased with my experience in the service department. They were precise and professional from the time I pulled my vehicle in the garage.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Satisfied customer.
Very pleased with my experience with Service Dept. Have been going to that location for a long time now. And it has only gotten better with time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Positive Experience
I left feelings like I got a really fair deal. They had the car I wanted and gave me a fair amount for my trade. The salesman was knowledgeable and low pressure. Overall, positive experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Wonderful dealership
Moses Lexus is a wonderful dealership! I highly recommend them. The service department is beyond compare! I’m on my third Lexus purchase from Moses and I would never think of purchasing from anyone else!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase