Clay Cooley Volkswagen of Richardson

This is my 2nd purchase from this location. Both times, Steve and Mike made it a very friendly and comfortable experience, from the sales process through the finance paperwork. Thank you!

Being able to agree on a price for the car I wanted was only the first step in a positive buying experience. Steve Lin was as responsive to my online inquiries as he was over the phone. He took additional photos of the vehicle, procured and sent a copy of the original window sticker. Buying a vehicle online, out of state, having to fly out, purchase it, and drive it home was a first for me so there was considerable trepidation involved. Steve picked me up at DFW, took me to lunch, and made sure everything went quickly and smoothly so I could begin the long drive home. When you have salesmen who care about their customers you have the recipe for success.

I entered a request for a test drive around 8 pm and received an immediate response from a live person. I was immediately greeted when I entered and not by sales people standing around like sharks. My salesperson was ready for me even though I got there 45 minutes early. I never once felt like I was being taken advantage of. Everything was very clear and easy. I didn't feel pressured. Everyone was very friendly, humorous and personable. Steve Lin was very knowledgeable of the vehicle. He was able to quickly show me how to use all the features. He even helped me move the ridiculous amount of stuff from my old car to my new car. I was in and out in less than 4 hours.

satisfy in general and make me easier to purchase my first new car.Steve is so nice and professional to provide proper solutions to me which makes me more comfortable.

I bought a new jetta in May this year and I am very happy with the car but not with Autonation.This dealer has dishonest people working in there. I was told that i get a very good deal and on top of that a FREE CARWASH FOR LIFE. Well I've just found out Today that they lied to me when i went up there to get my car washed.This is one of the reasons i bought the car from here and that I live in Plano.It made sense at the time even though I had a better,cheaper offer from a VW dealer in Arlington. Tony Ventura the sales manager and Mustafa,the salesman said that if i live in plano,it makes sense to buy it from here,in case i need anything,it's really close plus i get FREE CARWASH FOR LIFE so overtime it will be a better deal to buy it from them not Arlington Vw dealer. Today I went up there to talk to the GM,she wasn't available but i did talk to Tony Ventura so when I confronted him about the lie he sold me a few months ago,he got really mad and asked me to GO NOW. Save yourself the headache and from rude people and go buy Vw from a different dealership.

Each time I visit Autonation Volkswagen of Richardson, I always get the best service possible. They listen to what I need done, they only check/do what I ask, they don't go overboard trying to sell me what I don't need. They are just nice, friendly, professional people and I get a great experience each time I come in

The front seat on my auto required repairs. I brought the car in and was informed that it was not a warranted item. The service Manager sent photos in to VW for their approval. VW offered to pick up half of the cost. The dealership called when the cover came in and set up an appointment for the repair. Since it was going to be at least 4 hours for the repair, I was provided with a ride home. I was called twice while at home with updates on the cars status, and when it was ready, a car again picked me up at my residence to bring me back to the dealership. The car was ready, washed and cleaned inside, my bill was ready and I was on my way in 10 minutes. Excellent service, timely, and with smiles and greeting from everyone I dealt with.

Our family has purchased 5 cars in the past, and working with Steve is the best car-buying experience that we've had. The primary reason is that Steve does not have the I-got-something-to-hide quality that many sales in our experience exhibited. He is very upfront and transparent about what he/and the car could offer (or the lack thereof). Another thing is that he is very accessible even after hours. We had a few questions after getting the car, and Steve was able to address them very quickly.

Unbelievable deal, extremely honest people for a car dealership.In a short time, l got the best deal, and even when they realized there was a discrepancy in the internet price and the actual price, they gave in to my request. I am extremely satisfied.

Steve Lin is very friendly and patient to help me pick a car I need, and the price is good for me. Now I have got my car after a few days of waiting for approval. I really like it.