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Jerry Ward Autoplex

(1,595 reviews)
Visit Jerry Ward Autoplex
Sales hours: 8:00am to 5:30pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 8:00am–5:30pm 8:00am–5:00pm
Tuesday 8:00am–5:30pm 8:00am–5:00pm
Wednesday 8:00am–5:30pm 8:00am–5:00pm
Thursday 8:00am–5:30pm 8:00am–5:00pm
Friday 8:00am–5:30pm 8:00am–5:00pm
Saturday 8:00am–3:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 14 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
(731) 599-4947 (731) 599-4947

Reviews

(1,595 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jerry Ward Autoplex from DealerRater.

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Vehicle Trade in that was made EASY!

WOW!!!! The customer service goes above and beyond at this dealership! I went in to trade my Lincoln MKZ car for an SUV and found the PERFECT ride for me:) Mike Akers was so friendly, easy going, and such a pleasure to work with. His patience and knowledge of the different vehicles I inquired about was just TOP NOTCH!!! And Tim Long..well let's just say HE WILL MAKE IT HAPPEN for you financially where you can easily afford the payments and will go to the limits to get you the very best deal out there!! Amy Nolan is the bomb.com too!! I wish that there were more stars to give for this review bc the experience and professionalism among this elite group of folks was the cream of the crop if I must say:) Thanks so much guys for making my day PERFECT:) I am so excited and I LOVE MY NEW GRAND JEEP CHEROKEE!! Woohoo Abby Roney

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

When you need a friend

This is the second vehicle I have purchased from Jerry Ward and I returned because they were fair and kind. I appreciated Tony Dobson's patience and consideration in helping me find the right car for my needs with the right price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Trust

I appreciate the fact that you can trust what anyone at Jerry Ward Autoplex tells you and they will stand behind what they tell you as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Lacrosse Lady Lauren

My family has bought numerous cars from Russ in the past. We have never been disappointed in the service he has given us and will definitely be back again in the future. Thank you again Russ and Jerry for the deal you gave me. I am looking forward to enjoying my new Buick Lacrosse!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Accomplished

The customer service I received at Jerry Wards was the best ! Tony Dobson went above and beyond to help me out. He was very courteous and a gentleman.Thank you so much Tony Dobson for making my purchase a little easier.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Experience

I had a great car buying experience with Jerry Ward Autoplex. I would highly recommend these guys and encourage anyone looking for a vehicle to do business with this group.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great place to buy your next vehicle

Traded in my 2018 Toyota for a 2018 Grand Cherokee. I was treated very fairly considering I was trading a 2018 for a 2018. After a little back and fourth with the numbers, we got to a number I was comfortable with and we made the deal. Jerry Ward Autoplex is very easy to deal with and everyone was very friendly and helpful. Garrett (my sales person), Thank you so much for being helpful and for making my visit and purchase a pleasant one. I am LOVING my Grand Cherokee ! Thanks Again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Best Dealership

I rate Jerry Ward Autoplex 5 star because from the time I walked through the door I was treated like a royal customer! Norman Lee was my salesman and he worked very hard to get me the deal I wanted and he did with the help of the sales manager matt Dunn! They were both so very kind and professional and went out of their way for me! Also Jerry Ward was also very kind by thanking me for choosing them! I would never buy a vehicle from anyone else! Thanks so much Guys for making my dream come true!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great place to buy a vehicle!!

Great experience here buying my vehicle, from Tony Dobson (internet sales) quick responses and all the help in the dealership, and Russ Thomas in the finance dept answering all my questions and pointers also dealing with Jerry Ward himself all great people here. I would recommend them to anyone very friendly and no pressure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

2nd car!!!!

We drove almost 3 hours to buy one car...a week later we did it again!!!!! My bf and I are set to be on the road for a LONG time to come in our new/used cars (they don't even seem used at all!) Love the staff and love the cars! Thanks again Jerry and Tony!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.