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Jerry Ward Autoplex

(1,595 reviews)
Visit Jerry Ward Autoplex
Sales hours: 8:00am to 5:30pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 8:00am–5:30pm 8:00am–5:00pm
Tuesday 8:00am–5:30pm 8:00am–5:00pm
Wednesday 8:00am–5:30pm 8:00am–5:00pm
Thursday 8:00am–5:30pm 8:00am–5:00pm
Friday 8:00am–5:30pm 8:00am–5:00pm
Saturday 8:00am–3:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 14 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
(731) 599-4947 (731) 599-4947

Reviews

(1,595 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jerry Ward Autoplex from DealerRater.

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Amazing and friendly people!!!!!

Mike Akers helped us pick out a wonderful car. He did everything he could to help us get what we wanted. Would definitely recommend him to anyone looking for a car!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

The best experience u have ever received with buying a car.

Thank you to Jerry && Russ! I am extremely satisfied with the service I received. The process was easy. I drove two hours and they had everything completed for me to sign, pay, && drive off the lot! Y'all are the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Quick and Easy!

My husband and I were in the market for a used car, and knew exactly what we wanted. We were willing to drive anywhere in the country for the best deal on a vehicle that met our specifications, but were able to stay right here at home. We had searched and priced online for months trying to find the right car at the right price, but either the car was right for the wrong price or the price was right but the car didn't have everything we wanted. We had our eye on a Durango at Jerry Ward Autoplex and looked it up online before we ever talked to anyone at the dealership. The website was uncomplicated and informative and based on what we saw, we decided to stop in. All of the staff that we dealt with was exceptionally friendly. Garrett Quinn made the process quick and easy in a professional manner. He went the extra mile to make sure we were completely satisfied with our purchase! There was a clear line of communication the whole time. We had such a good experience at Jerry Ward, and for that we are extremely grateful! You won't be disappointed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Awesome!!

Norman Lee was my salesman and he was absolutely amazing! I am not quick to make a decision and he did not rush me at all. If you’re looking to buy a vehicle go see Norman at Jerry Ward Auto Plex!! Amazing service and everyone was so nice during every part of my purchase!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Best car buying experience ever.

The best experience I ever had in purchasing a car. Tony Dodson is friendly, knowledgeable .and compassionate. I highly recommend Jerry Ward Autoplex. Tony Dodson is an excellent salesman to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Customer oriented

Tony made my experience very comfortable. No pressure to buy and doing what it takes to help out. Customer oriented and very friendly. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Making it happen!

Mike Akers was our salesman and he called us on our way to Paducah where we were going to look at another Honda Pilot. We had just left Jerry Ward Autoplex. He and Jerry worked out a deal that we were happy with so, we turned around and never went to Paducah.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great teamwork. Very fast and efficient.

Norman Lee was our salesman and he was very fast and efficient. We would recommend this dealership. They were quick and responsive to our needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Tony and Russ are EXCELLENT!!!

Tony and Russ at Jerry Ward Autoplex, went above and beyond for my family’s needs!! I have never dealt with two nicer men!! They made us very comfortable with our deal worked for two solid days helping us find just the right price and payment plan!! I know we will be seeing them again for our next vehicle purchase!! Thank you, Jerry Ward Autoplex in Union City, TN, for employing two very devoted men to family first attitude and not trying to pass a quick sale!! Tony and Russ were amazing and knowledgeable beyond expectations especially when working with a “car salesman” these two men definitely will get our business in the future and made our experience excellent!! Especially in a very hard time for our family!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Toyota RAV 4

Tony was helpful with alloeasyw to drive 3 diffrent makes of sport-u before pick out the 2016 Toyota RAV-4. A painless purchase of pre-own vehicle,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.