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Jerry Ward Autoplex

(1,701 reviews)
Visit Jerry Ward Autoplex
Sales hours: 8:00am to 5:30pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 8:00am–5:30pm 8:00am–5:00pm
Tuesday 8:00am–5:30pm 8:00am–5:00pm
Wednesday 8:00am–5:30pm 8:00am–5:00pm
Thursday 8:00am–5:30pm 8:00am–5:00pm
Friday 8:00am–5:30pm 8:00am–5:00pm
Saturday 8:00am–3:00pm Closed
Sunday Closed Closed
2026 state dealer award
View 16 awards
2026 state dealer award 2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award

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(888) 268-8271 (888) 268-8271

Inventory

See all 86 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since August 2025.
Serving Union City TN and the surrounding communities Jerry Ward Autoplex is proud to be one of the premier pre-owned dealerships in the area. From the moment you set foot on our dealership lot you'll know our commitment to Customer Service is second to none. We strive to make your car-buying experience a great one and hope to not only help you with the purchase of your next vehicle but to win you over as a customer for life!
Don't Dream It Drive It!

Service center

Phone number (888) 268-8271

Service hours

Monday
8:00am–5:00pm
Tuesday
8:00am–5:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–5:00pm
Friday
8:00am–5:00pm
Saturday
Closed
Sunday
Closed

Meet our employees

Reviews

(1,701 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jerry Ward Autoplex from DealerRater.

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Had an appointment. Got in and out in a timely manner. They advised me of a problem that needed attention.

Had an appointment. Got in and out in a timely manner. They advised me of a problem that needed attention.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Knowing your service visit was efficient and you felt informed about any needed repairs means a lot to our team. We appreciate your five-star rating and are here whenever your Lincoln Nautilus needs attention.

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The dealership was very friendly and very professional. They went out of their way to get the car delivered the next day. They were patient to answer any questions we had.

The dealership was very friendly and very professional. They went out of their way to get the car delivered the next day. They were patient to answer any questions we had.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Knowing that delivering your BMW 330 the next day met your needs means a lot to our team. It’s rewarding to know our friendly, professional approach helped you feel at ease and that we could answer all your questions.

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I had an appointment for 11 and it was 11:32 before my truck was pulled in, I was quoted a price when making appointment and was charged more when it was time to go

I had an appointment for 11 and it was 11:32 before my truck was pulled in, I was quoted a price when making appointment and was charged more when it was time to go

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up, Chris. Thank you for bringing it to our attention. We would appreciate the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

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They saved me from making a big mistake with another car dealer. Most places wouldn’t go that far. Thank you Norman

They saved me from making a big mistake with another car dealer. Most places wouldn’t go that far. Thank you Norman

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the five-star rating! We’re glad Norman could look out for you and that our team went the extra mile on your purchase of the used Ford F-150.

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Jerry Ward Autoplex is filled with great people who take care of you. Quick and easy process! Can’t recommend the folks at Jerry Ward’s enough!

Jerry Ward Autoplex is filled with great people who take care of you. Quick and easy process! Can’t recommend the folks at Jerry Ward’s enough!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We’re glad the purchase of your Jeep Compass felt quick and easy. Hearing that our team took great care of you is very rewarding. Your recommendation means a lot to us.

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Excellent experience Everyone there was very nice and we had a great experience. I love my new van.

Excellent experience Everyone there was very nice and we had a great experience. I love my new van.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Knowing everyone on our team made you feel welcome and that you love your Chrysler Voyager is rewarding. Your kind words and five-star rating mean a great deal to us. Enjoy many wonderful miles behind the wheel of your Voyager.

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I already did this so I will not go into detail again but my experience with Jerry Ward Autoplex maintenance has been very good! ??

I already did this so I will not go into detail again but my experience with Jerry Ward Autoplex maintenance has been very good! ??

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the five-star rating! We’re glad the service on your Kia Optima went smoothly and appreciate your positive feedback.

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It was great They were very polite and helpful and made sure I was taken care of

It was great They were very polite and helpful and made sure I was taken care of

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us, Dustin! We're happy to hear it went well and truly appreciate your feedback.

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Seamless experience front to back I had a wonderful experience! Everything was seamless from start to finish!

Seamless experience front to back I had a wonderful experience! Everything was seamless from start to finish!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We’re glad the purchase of your Hyundai Palisade felt seamless from start to finish. Knowing that experience felt effortless means a lot to our team.

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Thank you for the amazing car and great service! Y’all made buying my first car easy and a wonderful experience! Thank you so much!

Thank you for the amazing car and great service! Y’all made buying my first car easy and a wonderful experience! Thank you so much!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Knowing that buying your first car felt effortless and enjoyable means a lot to our team. Our team is pleased we could guide you through purchasing your MINI Cooper Countryman.

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