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Jerry Ward Autoplex

(1,672 reviews)
Visit Jerry Ward Autoplex
Sales hours: 8:00am to 5:30pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 8:00am–5:30pm 8:00am–5:00pm
Tuesday 8:00am–5:30pm 8:00am–5:00pm
Wednesday 8:00am–5:30pm 8:00am–5:00pm
Thursday 8:00am–5:30pm 8:00am–5:00pm
Friday 8:00am–5:30pm 8:00am–5:00pm
Saturday 8:00am–3:00pm Closed
Sunday Closed Closed
2026 state dealer award
View 16 awards
2026 state dealer award 2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award

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(888) 268-8271 (888) 268-8271

Inventory

See all 66 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since August 2025.
Serving Union City TN and the surrounding communities Jerry Ward Autoplex is proud to be one of the premier pre-owned dealerships in the area. From the moment you set foot on our dealership lot you'll know our commitment to Customer Service is second to none. We strive to make your car-buying experience a great one and hope to not only help you with the purchase of your next vehicle but to win you over as a customer for life!
Don't Dream It Drive It!

Service center

Phone number (888) 268-8271

Service hours

Monday
8:00am–5:00pm
Tuesday
8:00am–5:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–5:00pm
Friday
8:00am–5:00pm
Saturday
Closed
Sunday
Closed

Meet our employees

Reviews

(1,672 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jerry Ward Autoplex from DealerRater.

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It was good Experience was good. I received updates on the progress of resolving the issue.

It was good Experience was good. I received updates on the progress of resolving the issue.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5-star review. We’re glad the service updates for your Buick Envista kept you informed and helped make the experience a positive one. We appreciate you trusting us with your vehicle.

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Great All right It was wonderful seeing the crew Will be back to see them

Great All right It was wonderful seeing the crew Will be back to see them

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for bringing your Ram in for service and spending time with our team. We’re glad you enjoyed the visit. We look forward to seeing you again soon.

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Thanks for helping us get our new vehicle we love it . Again. Again thank you

Thanks for helping us get our new vehicle we love it . Again. Again thank you

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We appreciate you trusting us again with your used Mazda CX-9. We’re delighted to know you’re enjoying it. Please let us know whenever we can assist you in the future.

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Very well pleased Very well pleased with the experience I will recommend people to shop at Jerry Ward Auto plex

Very well pleased Very well pleased with the experience I will recommend people to shop at Jerry Ward Auto plex

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive service experience on your Toyota Corolla. We’re grateful for your recommendation and pleased that everything met your expectations. We look forward to assisting you and those you refer in the future.

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Very well pleased Very well pleased with the experience I will recommend people to shop at Jerry Ward Auto plex

Very well pleased Very well pleased with the experience I will recommend people to shop at Jerry Ward Auto plex

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We’re delighted that your visit left such a positive impression and that you’d recommend us. Thank you for trusting us with your Toyota Corolla service and sharing your experience. We look forward to assisting the friends and family you send our way.

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Did not take long to get my application done an approved got me in an out as quick as he could

Did not take long to get my application done an approved got me in an out as quick as he could

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

Consumer response

I recommend Jerry Ward

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I got an oil change, and later the vehicle had a glitch that I later learned is known and common for my make/model. While they couldn't get it in that day and I was leaving on a trip in that vehicle the next day, Huff took the time to test the battery, alternator, and connections to ensure all was well. Later I learned that either the glitch mentioned above or an issue with the alternator or battery could cause the issue. I appreciate Huff taking the time to do that for me.

I got an oil change, and later the vehicle had a glitch that I later learned is known and common for my make/model. While they couldn't get it in that day and I was leaving on a trip in that vehicle the next day, Huff took the time to test the battery, alternator, and connections to ensure all was well. Later I learned that either the glitch mentioned above or an issue with the alternator or battery could cause the issue. I appreciate Huff taking the time to do that for me.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-star review. We’re glad our service team could handle your oil change and inspect your Toyota Camry’s battery, alternator, and connections before your trip. We appreciate you sharing your experience and look forward to assisting you again.

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I got an oil change, and later the vehicle had a glitch that I later learned is known and common for my make/model. While they couldn't get it in that day and I was leaving on a trip in that vehicle the next day, Huff took the time to test the battery, alternator, and connections to ensure all was well. Later I learned that either the glitch mentioned above or an issue with the alternator or battery could cause the issue. I appreciate Huff taking the time to do that for me.

I got an oil change, and later the vehicle had a glitch that I later learned is known and common for my make/model. While they couldn't get it in that day and I was leaving on a trip in that vehicle the next day, Huff took the time to test the battery, alternator, and connections to ensure all was well. Later I learned that either the glitch mentioned above or an issue with the alternator or battery could cause the issue. I appreciate Huff taking the time to do that for me.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We’re pleased our team could check your Camry’s battery, alternator, and connections after your oil change to help ensure a smooth trip. Knowing this testing gave you peace of mind is rewarding. Thanks for sharing your experience and the 5-star rating.

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Everything was a smooth, stress free experience.... from the test drive to the trade in and financing for my Ford F-150 and Norman, Parker, Todd, and Mike provided world class customer service along with a smooth low pressure transaction.

Everything was a smooth, stress free experience.... from the test drive to the trade in and financing for my Ford F-150 and Norman, Parker, Todd, and Mike provided world class customer service along with a smooth low pressure transaction.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

It’s great to hear that the process from test drive through financing went smoothly for your Ford F-150. Norman, Parker, Todd, and Mike are pleased they could offer low pressure, top-notch service. Enjoy your F-150 and safe travels!

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Straight to the point no time wasted and got what I needed Straight to the point got what I needed and really no complaints

Straight to the point no time wasted and got what I needed Straight to the point got what I needed and really no complaints

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for bringing your Chevrolet Malibu in for service. We’re pleased our team could deliver efficient, no-nonsense care and get everything sorted without delay. Please reach out if we can help again.

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