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Jerry Ward Autoplex

(1,667 reviews)
Visit Jerry Ward Autoplex
Sales hours:
Service hours:
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Sales Service
Monday 8:00am–5:30pm 8:00am–5:00pm
Tuesday 8:00am–5:30pm 8:00am–5:00pm
Wednesday 8:00am–5:30pm 8:00am–5:00pm
Thursday 8:00am–5:30pm 8:00am–5:00pm
Friday 8:00am–5:30pm 8:00am–5:00pm
Saturday 8:00am–3:00pm Closed
Sunday Closed Closed
2026 state dealer award
View 16 awards
2026 state dealer award 2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award

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(888) 268-8271 (888) 268-8271

Inventory

See all 78 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since August 2025.
Serving Union City TN and the surrounding communities Jerry Ward Autoplex is proud to be one of the premier pre-owned dealerships in the area. From the moment you set foot on our dealership lot you'll know our commitment to Customer Service is second to none. We strive to make your car-buying experience a great one and hope to not only help you with the purchase of your next vehicle but to win you over as a customer for life!
Don't Dream It Drive It!

Service center

Phone number (888) 268-8271

Service hours

Monday
8:00am–5:00pm
Tuesday
8:00am–5:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–5:00pm
Friday
8:00am–5:00pm
Saturday
Closed
Sunday
Closed

Meet our employees

Reviews

(1,667 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jerry Ward Autoplex from DealerRater.

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Did not take long to get my application done an approved got me in an out as quick as he could

Did not take long to get my application done an approved got me in an out as quick as he could

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

Consumer response

I recommend Jerry Ward

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I got an oil change, and later the vehicle had a glitch that I later learned is known and common for my make/model. While they couldn't get it in that day and I was leaving on a trip in that vehicle the next day, Huff took the time to test the battery, alternator, and connections to ensure all was well. Later I learned that either the glitch mentioned above or an issue with the alternator or battery could cause the issue. I appreciate Huff taking the time to do that for me.

I got an oil change, and later the vehicle had a glitch that I later learned is known and common for my make/model. While they couldn't get it in that day and I was leaving on a trip in that vehicle the next day, Huff took the time to test the battery, alternator, and connections to ensure all was well. Later I learned that either the glitch mentioned above or an issue with the alternator or battery could cause the issue. I appreciate Huff taking the time to do that for me.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-star review. We’re glad our service team could handle your oil change and inspect your Toyota Camry’s battery, alternator, and connections before your trip. We appreciate you sharing your experience and look forward to assisting you again.

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I got an oil change, and later the vehicle had a glitch that I later learned is known and common for my make/model. While they couldn't get it in that day and I was leaving on a trip in that vehicle the next day, Huff took the time to test the battery, alternator, and connections to ensure all was well. Later I learned that either the glitch mentioned above or an issue with the alternator or battery could cause the issue. I appreciate Huff taking the time to do that for me.

I got an oil change, and later the vehicle had a glitch that I later learned is known and common for my make/model. While they couldn't get it in that day and I was leaving on a trip in that vehicle the next day, Huff took the time to test the battery, alternator, and connections to ensure all was well. Later I learned that either the glitch mentioned above or an issue with the alternator or battery could cause the issue. I appreciate Huff taking the time to do that for me.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We’re pleased our team could check your Camry’s battery, alternator, and connections after your oil change to help ensure a smooth trip. Knowing this testing gave you peace of mind is rewarding. Thanks for sharing your experience and the 5-star rating.

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Everything was a smooth, stress free experience.... from the test drive to the trade in and financing for my Ford F-150 and Norman, Parker, Todd, and Mike provided world class customer service along with a smooth low pressure transaction.

Everything was a smooth, stress free experience.... from the test drive to the trade in and financing for my Ford F-150 and Norman, Parker, Todd, and Mike provided world class customer service along with a smooth low pressure transaction.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

It’s great to hear that the process from test drive through financing went smoothly for your Ford F-150. Norman, Parker, Todd, and Mike are pleased they could offer low pressure, top-notch service. Enjoy your F-150 and safe travels!

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Straight to the point no time wasted and got what I needed Straight to the point got what I needed and really no complaints

Straight to the point no time wasted and got what I needed Straight to the point got what I needed and really no complaints

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for bringing your Chevrolet Malibu in for service. We’re pleased our team could deliver efficient, no-nonsense care and get everything sorted without delay. Please reach out if we can help again.

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Answer your questions and always explain what they are doing. Ready to get you taken care of.

Answer your questions and always explain what they are doing. Ready to get you taken care of.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for highlighting our team’s clear explanations about your Chevrolet Colorado service. It’s great to hear our staff was ready to take care of your needs. We look forward to assisting you again.

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My experience at the dealership was good. No sales pressure. I knew what I wanted and after I drove the vehicle I was ready to purchase it. On my end everything lined up financially so there was no delay in getting financed. I was in and out in about 2 hours.

My experience at the dealership was good. No sales pressure. I knew what I wanted and after I drove the vehicle I was ready to purchase it. On my end everything lined up financially so there was no delay in getting financed. I was in and out in about 2 hours.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Jerry Ward Autoplex.

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Bought 2nd car from them!! Great team & great service!looking forward to more - Angela Jones

Bought 2nd car from them!! Great team & great service!looking forward to more - Angela Jones

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing us again for your Jeep Compass. We’re glad our team delivered the great service you expect. Jerry, Todd, Mark, and Parker look forward to helping you with your next vehicle.

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He has always done us right He will find you something if he don't have it

He has always done us right He will find you something if he don't have it

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It’s wonderful to hear our service advisor consistently finds the right solution for your Ram. We appreciate your five-star review and your continued trust in our team.

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Great experience! We love Jerry Ward and his salesmen, as well as Mike Ayers. Staff is always friendly and go out if their way to help their customers. Jerry Ward Autoplex is the best.

Great experience! We love Jerry Ward and his salesmen, as well as Mike Ayers. Staff is always friendly and go out if their way to help their customers. Jerry Ward Autoplex is the best.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It’s wonderful to hear you enjoyed such a positive visit and that our team went out of their way to help. Mike will appreciate knowing he made a difference. Thank you for choosing a used Chevrolet, and we hope to welcome you back soon.

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