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Jerry Ward Autoplex

(1,595 reviews)
Visit Jerry Ward Autoplex
Sales hours: 8:00am to 5:30pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 8:00am–5:30pm 8:00am–5:00pm
Tuesday 8:00am–5:30pm 8:00am–5:00pm
Wednesday 8:00am–5:30pm 8:00am–5:00pm
Thursday 8:00am–5:30pm 8:00am–5:00pm
Friday 8:00am–5:30pm 8:00am–5:00pm
Saturday 8:00am–3:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 14 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
(731) 599-4947 (731) 599-4947

Reviews

(1,595 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jerry Ward Autoplex from DealerRater.

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Traded Sliverado Truck for Chevy Traverse

We have done business with Jerry for 30 years. Jerry is friendly, proffesional, courteous, and always responds to customer needs. Jerry has a proffesional and courteous staff. Jerry fulfills any request made during negotiations. If you want a great deal and excellent service, drive to Jerry Ward Autoplex in Union City, TN.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great service

Great Service and helpful!! I love how they will come pick up my car and change my oil while I'm at work and bring it back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service

This is the only place in town that I take my car to for services. You couldn't ask more of everyone who works here. They are hands down the most polite people to deal with. They always meet my needs and go beyond my expectations!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

traded cars

known Jerry Ward a long time. always helpful, knows what I need and responds accordingly. always doing what is best for me and my family. would recommend to anyone for their car or truck requirements.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Very accommodating and willing to work with.

Tony went out of his way personally to complete needed paperwork and was able to negotiate within my budget all while not being pushy to make a sale. I would definitely recommend Jerry Ward autoplex as a reputable business to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Really do appreciate your business and I hope it makes you a great truck! Tony Dobson - TonySellsCars

amazing experience!

Stopped in and met Mr. Tony today. He definitely went above & beyond to meet our needs! Will be back for our next purchase & will definitely recommend all friends & family visit and buy from these guys. Mr. Tony worked diligently with the finance company to get us approved & he did just that! So, if you are in the market for a new or new to you car, truck, or SUV.. please go see Mr. Tony & his team at Jerry Ward AutoPlex. Even with less than perfect credit, Mr. Tony will explore any & all avenues to get you financed & work with your budget. Again, we were extremely satisfied with him & the company and 100% recommend them for your next auto purchase!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks so much, glad to be of help! Tony Dobson - TonySellsCars

Good Customer Service

The staff at Jerry Ward were knowledgeable and willing to answer my questions. They quickly helped me decide on the best car for my needs. I completed finance application online in the comfort of my home and received support form staff to make the process as painless as possible. I was able to drive away in the nicest car I've ever owned.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Top notch service & stall met & exceeded their call of duty

Top notch service & staff. They met & exceeded their call of duty in courtesy & workmanship. Definitely will continue to get my business! Great business. Hopefully will be here for many years to come!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Nightmare turned into Success

I recently sold my old Firebird to an individual, a car that I had for 5 years that got me through college and my last year of high school. I bought a Cadillac from a private seller and it ended up having problems I couldn't afford to fix with me being a graduate student. Norman was my salesman and helped me get the best deal possible on the trade in. He has helped my family get cars for years. I ended up with a 2003 Toyota Corolla and it is perfect! I live in Hornbeak and recently got a job in Dyersburg so having a 4 cylinder car is the perfect thing for that long commute. I've had the corolla about a month now and have had zero problems. I will definitely come back when I need a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Chevy Work Van Service

My employer uses Jerry Ward Autoplex for all of our service and repair needs. The level of service provided is superb. This most recent service was another example. It consisted of an oil change and tire rotation. It was completed earlier than promised and without issue. Again. Adam Green is always on top of his game and handled everything perfectly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.