Skip to main content

Jerry Ward Autoplex

(1,595 reviews)
Visit Jerry Ward Autoplex
Sales hours: 8:00am to 5:30pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 8:00am–5:30pm 8:00am–5:00pm
Tuesday 8:00am–5:30pm 8:00am–5:00pm
Wednesday 8:00am–5:30pm 8:00am–5:00pm
Thursday 8:00am–5:30pm 8:00am–5:00pm
Friday 8:00am–5:30pm 8:00am–5:00pm
Saturday 8:00am–3:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 14 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
(731) 599-4947 (731) 599-4947

Reviews

(1,595 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jerry Ward Autoplex from DealerRater.

Want to share your experience with this dealership?

Write a review

Teenagers first car

We found our daughters first car at this dealership and she absolutely loves it. Friendly service no pressure sales with many automobiles to choose from.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Car purchase

Norman and Tim are awesome at what they do. Highly recommend this dealership as they go well out of their way to accommodate your many needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent service

Norman Lee and Jerry Ward worked with me diligently to come to an agreement on a trade-in, and I felt I got a great deal. They work with local lenders who understand credit situations, and they will continue to work with you! I am very happy in my 2015 Hyundai Tuscon, and highly recommend Jerry Ward Autoplex in Union City, TN!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great!

My experience was quick and easy. Love my new vehicle. Norman was great to work with. He was easy to talk to and very attentive. Tim took time to explain all of my paperwork. When I trade again, I will definitely return.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great experience

Entire transaction went very smooth and fast. Happy with vehicle and transaction. Friendly and professional staff. Answered all the questions I had without hesitation. Excellent!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

completely satisfied.. 5th vehicle

Norman always gets me what I need rather than trying to sell me what I do not need.. Asks the right questions pertinent to my request & looks for it...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Oil change and tire rotation

Jerry Ward Autoplex has it all. Friendly staff, huge selection of autos and a service department that can't be beat. I can honestly say with the experiences I have had and continue to have with this auto dealership, I will not go anywhere else. The service department if very accommodating and they do a fantastic job. I am one very pleased customer!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.

Friendly and Professional Service

The service department is of high quality and service all of my family's vehicles. They do great work, are very professional, and have great customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Expectations Excedded

My experience was far excedded at Jerry Ward Mtrplex . My Salesman Tony was very very patience with my questioning and decission making. I never felt pressured to buy his vehicle at anytime time I was undecided as to if I was going to purchase. He asked if he could help in anyway or do anything to help. But in the end i knew he had the right vehicle for me so i bought my truck. It was an hour drive home and i was so pleased with my decission. Wanda

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent from start to finish.

This process could not have went more smoothly. Everyone at the dealership was wonderful to work with, especially Tony Dobson. He was very straightforward and knowledgeable. We got exactly what we were looking in addition to a great customer experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.