Reviews
Teenagers first car
We found our daughters first car at this dealership and she absolutely loves it. Friendly service no pressure sales with many automobiles to choose from.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Car purchase
Norman and Tim are awesome at what they do. Highly recommend this dealership as they go well out of their way to accommodate your many needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent service
Norman Lee and Jerry Ward worked with me diligently to come to an agreement on a trade-in, and I felt I got a great deal. They work with local lenders who understand credit situations, and they will continue to work with you! I am very happy in my 2015 Hyundai Tuscon, and highly recommend Jerry Ward Autoplex in Union City, TN!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great!
My experience was quick and easy. Love my new vehicle. Norman was great to work with. He was easy to talk to and very attentive. Tim took time to explain all of my paperwork. When I trade again, I will definitely return.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience
Entire transaction went very smooth and fast. Happy with vehicle and transaction. Friendly and professional staff. Answered all the questions I had without hesitation. Excellent!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
completely satisfied.. 5th vehicle
Norman always gets me what I need rather than trying to sell me what I do not need.. Asks the right questions pertinent to my request & looks for it...
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Oil change and tire rotation
Jerry Ward Autoplex has it all. Friendly staff, huge selection of autos and a service department that can't be beat. I can honestly say with the experiences I have had and continue to have with this auto dealership, I will not go anywhere else. The service department if very accommodating and they do a fantastic job. I am one very pleased customer!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Friendly and Professional Service
The service department is of high quality and service all of my family's vehicles. They do great work, are very professional, and have great customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Expectations Excedded
My experience was far excedded at Jerry Ward Mtrplex . My Salesman Tony was very very patience with my questioning and decission making. I never felt pressured to buy his vehicle at anytime time I was undecided as to if I was going to purchase. He asked if he could help in anyway or do anything to help. But in the end i knew he had the right vehicle for me so i bought my truck. It was an hour drive home and i was so pleased with my decission. Wanda
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent from start to finish.
This process could not have went more smoothly. Everyone at the dealership was wonderful to work with, especially Tony Dobson. He was very straightforward and knowledgeable. We got exactly what we were looking in addition to a great customer experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car