Allentown Kia

Found advertising to be misleading with regard to discounts & rebates. We wouldn’t have traveled to dealership if we had known this was the case. Then when arrived at dealership was told the advertised sticker price of car was not the “actual” sticker price due to dealer added “options” which included a $1500 add on for “adjusted market value”. That is the most absurd thing I have ever seen. I have never seen another dealership attempt this. We had no trade in so this deal should have been very cut & dry & it was still a back & forth with payments. This was not the type of experience we had last year buying the same car at Outten Kia. Had we not been pressed for time to make a purchase we would have gone elsewhere.

Paid $800 gap insurance only 400 at credit union. Seller never called back, Tracking a key for me. Car listed at 15,988 on Cargurus, not honored.

Easy and pleasant buying experience and they definitely want to sell cars so they made it easy to work with me on price. I knew what I wanted and they quickly worked to match my price. However post the sale they have zero customer service. I wanted two pieces of paperwork related to my sale - pre delivery checklist and copy of contract linking car to their lifetime powertrain warranty. Despite multiple emails and phone calls I was only able to get someone Johnny on phone once and despite saying no problem weeks later I don't have them and they refuyto respond to emails or phone calls. Truly disappointing and a huge red flag - something seems off. I only recommend this dealership for making a sale if you know what you are doing buying cars and you make sure you get copies of everything from sale at time of purchase.

Informative..go the extra mile. .stand to their word. .are always a pleasure to work with..i need to get the name of the mechanic. What an all around pleasure to work with him even if it does end up costing me money.

Don, in service dept. Very helpful with 2 problems with my Forte...twice in one week there were repairs needed.. Everything wss taken care of ..

Excellent communication w service advisor then thru service manager. Work was completed ahead of schedule and was done correctly. Only small issue would be cost but I believe that is true everywhere.

This is the 3rd car I've bought from Allentown Kia got a good deal always satisfied with there service department friendly courteous staff always willing to help

As soon I get there I get taken care of fast. When they are done my car is washed before I leave . Great job guys thank you.

I would recommend anyone to buy a car from Allentown Kia. Tom Robinson worked hard to make sure I got the deal I wanted on the car I wanted, and I couldn't be happier! Thanks Tom, and thanks Allentown Kia!

The team at the Service Department are always super fast and efficient amd not to mention always friendly and courteous. The work is always completed correctly the first time and always have coupons for me! I LOVE YOU GUYS!