Reviews
Goodbye Allentown Kia
This is the end of a long term relationship with Allentown Kia, next time I buy another Kia, I will make sure that I will drive as far as I can to take my business somewhere else. I have never reviewed a business before in my life and never relied on reviews to do business at Allentown Kia, I have been there many times before and after the ownership changes so I took for granted that they were a costumer service oriented type of business as the sales representative claimed to be.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello, thank you for your review. We’re sorry to see we haven’t lived up to your expectations, but appreciate your feedback. We encourage you to connect with us so we can hear how we can improve in the future. Please reach out to our General Sales Manager, Cory, at 833-223-0602 if we can discuss. Thanks again!
Worst service department I have ever had to deal with....
Worst service department I have ever had to deal with. Had a 5pm appoitment for a simple tail light replacement. Waited an 1 1/2 to complete. I asked them 45 mins. Into the repair how long to complete. The answer was soon. Instead of getting out of there chair and checking the employee just sat there and said again, soon. Customer service sucks.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, thank you for your review. We're sorry to see your auto service experience wasn't up to par. We apologize for any inconveniences it caused, and would like an opportunity to do better. Please reach out to our General Sales Manager, Cory, at 833-223-0602 if you'd like to discuss. Thanks again!
I am super excited that I finally received my new...
I am super excited that I finally received my new Telluride. Cory, Mike and Johnny were very friendly and professional. I got the deal I wanted and was pleased with the service, quick and easy. I will recommend Allentown Kia to friends and family, without hesitation.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
So glad to hear it, Dana! We're glad we could help you get in a new Telluride, and that you're enjoying it. Let us know if there's anything else we can do for you. Thanks again!
Danny helped me walk out with a sweet ride. 2016...
Danny helped me walk out with a sweet ride. 2016 challenger I couldn’t be more please how helpful they were and accommodating allowing my mechanic to look it over and even set up getting the car home for me since I bought it alone. 5 stars Danny keep up the good work.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
A kind review! That was so nice of you. Thanks for taking the time. We hope you’re enjoying your new Challenger, and that you’ll send your friends and family our way. Thanks again!
#Relyoneli Can't say enough good things about this...
#Relyoneli Can't say enough good things about this dealership and its personnel. Our salesman Elijah was top notch. Very friendly, very professional and very low pressure. Shane, Rob and the rest of finance team was amazing and worked very hard to put this deal together for us. Would highly recommend Allentown Kia to anyone who is in the market for a new or pre-owned vehicle. They just say YES!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind review! We work hard to make sure our team provides the best customer service. We're glad it's paying off! Stop by anytime we can help you out. Thank you again!
Normally I like to do more research before buying a car...
Normally I like to do more research before buying a car but Jacob was able to give me so much information I was sold on Kia! The test drive made me sign on the spot! The coffee machine is fantastic!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Few things in life feel as great as driving a new car. We're pleased you found yours with us. Thanks for telling everyone you were pleased, too! Stop by anytime!
Rob did a great job in showing us the 2020 Rio we...
Rob did a great job in showing us the 2020 Rio we purchased and made sure my daughter had a good test drive. He also made sure it was totally cleaned and answered all questions fully.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the review, Judy! We're glad we could help you get in a new Rio. Isn't driving something new a great feeling? Stop by anytime and say hi! Thanks again!
Nick eckert was professional and helpful in helping me...
Nick eckert was professional and helpful in helping me make the best affordable decision with my situation. Highly recommended! Great service all around 5 stars
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the review! Our job is to help you get what you want. We're glad to know we were successful. Stop by anytime! Thanks again!
False pricing! Scam!
False advertising! Scam! Prices are much higher than listed. I've called to confirm the price prior arrival, but the price came MORE THAN DOUBLE vs advertised price. It was $299 with $0 due at signing, but actually they needed $7,000! down in order to get advertised price. You have to be qualified for all their ridiculous incentives, such military, recent grad, etc. It is scam dealer. Don't waste your time
- Customer service 3.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
False price advertising
False advertising! Scam! Prices are much higher than listed. I've called to confirm the price prior arrival, but the price came MORE THAN DOUBLE vs advertised price. It was $299 with $0 due at signing, but actually they needed $7,000! down in order to get advertised price. You have to be qualified for all their ridiculous incentives, such military, recent grad, etc. Of course they didn't tell me that when I called prior arrival. It is scam dealer. Don't waste your time.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi Victor, thanks for leaving your review. We're sorry to see there was a miscommunication in your new vehicle process. We wish your experience had been more positive and would like an opportunity to do better. Please give our General Sales Manager, Cory, a call at 833-223-0602 to discuss. Thank you again!
By the way, I bought Stinger at the price I wanted. You didn't earn my business with you strategy. I wish you to lose all you customers if you continue to lie like you did to me.