Allentown Kia

Lauren gave me the best car buying experience I've ever had no pressure should listen to what I had to say and what I wanted excellent experience

Everyone was so friendly and helped us work out a vehicle that would meet our needs. Lauren was an exceptional sales person with a great demeanor and personality!

Poor Customer Service, poor sales department and poor detailing department. And I don't trust the service department did a full and thorough inspection of the vehicle before I purchased it since I'm already having issues with it. During the buying process my salesman was back and forth between me and another customer at the same time instead of focusing on me and closing my deal, they are obviously short staffed, the sales manager filled in for my salesman while he was assisting another customer which is unacceptable. Also they were very misleading about discounts and incentives before I got there and they also said the car was cleaned and ready to be shown just to lure me into to the dealership to make a quick sale on a new trade in. I drove 2 hours and When I got there the car was filthy and they tried to offer a discount off the retail value of the car and not the listing price which is foolery. I came in on a Friday and left a down payment and was told the vehicle would be detailed and ready on Monday, I sent over my documents ahead of time and was told that when I come back on Monday the rest of the process should only take 1 to 2 hours in fact we were there for 5 hours which is ridiculous. While I was at the dealership waiting I had to take a cloth and clean the areas that the detailing department did not clean SMH. The rims were dirty the center console had garbage in it The seats were still dirty etc...I also requested information in regards to the lifetime power train program which kia offers but they never offered that as an option I had to inquire. The salesman and sales manager explained the details of the program and provided me with iterature and when I requested enrollment documentation they said I would get it through finance and when we finally got to finance a staff member said that the program no longer existed so obviously staff is not on the same page and the program was advertised so it should be honored. Also my salesman never took the time to show me how to setup Kia Connect for my vehicle which was an important feature that should have been explained and shown to me when I purchased the vehicle. And Since I've had the car I've had some issues with it and I have tried contacting my salesman who won't respond to me. I've also tried contacting the sales manager and the finance person who won't forward me my contract as well. I Also requested the GMs contact info and no one seems to want to provide me with his information. It seems they are withholding the info from me. Unhappy customer and it seems like I'm going to have to pay an in person visit and raise xxxx! I wouldn't recommend doing business with this dealership ever!

Amazing dealership great staff my salesman Terrell was amazing they went above and beyond the managers are very good at what they do and I can’t complain had a great experience

My experience was seamless and enjoyable. I would highly recommend Frank Torres to anyone. He explained everything I needed to know, answered all my questions, and helped me feel comfortable throughout the process.

Frank was amazing, he show us exactly what we were looking for and worked with us to get approved even though our credit wasn't great. It was the fastest and smoothest car buying experience I have ever had. There was no pressure to buy, they honestly want you to be happy as the customer.

Family and faith are important to me. Hands down I am a loyal customer after working with JD and finished up with Manny in finance for over a week and at times I thought I wouldn't get the car but I got it! Jesus took the wheel. In my parking spot is a brand new 2026 K4 Hatchback Gt-line Turbo in Interstellar gray, THAT I LOVE BTW. It feel extremely premium and I couldn't be happier with my purchase. Thank you again to the whole Allentown Kia Team!

I had a really disappointing experience at the dealership. I called ahead to confirm that the 2022 GMC Sierra 1500 Elevation I was interested in was still available and even booked an appointment to come see it. I had to drive about an hour to get there. When I arrived and sat down with the salesperson, they went to grab the keys and then pulled a completely different truck up in front of us. That’s when I was told the truck I came for had been sold about an hour before I arrived. What’s frustrating is that no one called or texted to let me know it was sold, even though I had an appointment and was already on my way. A simple heads-up would have saved me a long drive and a lot of wasted time.

You can't buy vehicles at this place. They guarantee certain things that never materialize when it comes down to it. In my case, I bought a Toyota RAV4 that was supposed to have GAP Insurance. I trusted the staff who helped me, but it turns out they never had GAP Insurance, and now that I need it, I'm the one who's affected. They don't care and wash their hands of it, leaving me with all the responsibility. The worst part is that I asked about GAP Insurance repeatedly, and now I'm living with the consequences. That's why I don't recommend this place for buying vehicles. There's no reliability in their processes. ADMINISTRATIVE STAFF…!!!

EN ESTE LUGAR NO SE PUEDE COMPRAR VEHÍCULOS, TE GARANTIZAN CIERTAS COSAS QUE A LA HORA DE LA VERDAD NUNCA APARECEN, EN MI CASO COMPRÉ UN TOYOTA RAV4 DONDE SE SUPONE QUE DEBÍA TENER GAP INSURENCE, DONDE CONFIÉ EN EL PERSONAL QUE ME ATENDÍA, RESULTA QUE NUNCA TUVO EL GAP Y HOY QUE LO NECESITO ME VEO AFECTADO YA QUE ESTOS SIN IMPÓRTALES SE LIMPIAN LAS MANOS, QUEDANDO YO CON TODA LA RESPONSABILIDAD, LO GRANDE DE ESTO QUE PREGUNTÉ UNA Y OTRA VEZ SOBRE EL GAP Y HOY VIVO LA MALA EXPERIENCIA, RAZÓN POR LA CUAL NO RECOMIENDO ESTE LUGAR PARA ADQUIRIR VEHÍCULOS, NO HAY CONFIABILIDAD EN LOS PROCESOS ADMINISTRATIVOS…!!!