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Porsche West Broward

(416 reviews)
Visit Porsche West Broward
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 8:00am–5:00pm
Tuesday 9:00am–6:00pm 8:00am–5:00pm
Wednesday 9:00am–6:00pm 8:00am–5:00pm
Thursday 9:00am–6:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday Closed Closed
2018 state dealer award
View 2 awards
2018 state dealer award
2018 consumer dealer award
New (866) 984-0813 (866) 984-0813
Used (866) 984-0816 (866) 984-0816
Service (888) 834-6807 (888) 834-6807

Reviews

(416 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Porsche West Broward from DealerRater.

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My seller Alberto waited over an hour after closing time...

My seller Alberto waited over an hour after closing time just so my wife could get her car!! Sacrifice and dedication!! AMAZING customer service grateful

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave a review! If there is ever anything else you need, feel free to reach out!

Consumer response

Well I wasn’t pleased at all about my initial experience soon as I walked into the dealer no one greeted me not even the person at the desk on the phone. workers walked right passed me and my wife. But shortly after IRONICALLY another type of couple walked in and were greeted with a smile and asked if there’s anything they could be helped with. Sad to know you go in a business to actually purchase and get treated that way.. but I’m extremely grateful for Alberto he let it be known from The beginning that “DOESNT MATTER WHO YOU ARE OR WHAT TYPE OF CAR YOU’RE BUYING EVERYONE GETS TREATED THE SAME” wish he would Instill those salesman and customer service qualities into his Peers instead of judging a book by its (Cover/color). If it wasn’t for him we would’ve walked out of that place in a heartbeat. He deserves a raise and a award. Cause I know someone else will for sure have my experience at this place both good and bad.

Customer service and scheduling of appointment very...

Customer service and scheduling of appointment very efficient, professional and courteous. Very knowledgeable staff and serviceable. Facilities very attractive and clean. Kudos to all and keep up the outstanding service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Glad to hear that we got you back on the road quickly! Thank you so much for your review!

Great Service Adviser MarkMade my Carrera S hum like new...

Great Service Adviser Mark Made my Carrera S hum like new again Great communication and speedy service Very recommendable to anyone who need their Porsche serviced

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the positive review! We are so glad we could be of service to you!

It was a great experience. Alberto in sales was very...

It was a great experience. Alberto in sales was very warm, polite and respectful. In Finance, Kevin provided an outstanding level of customer service. Very knowledgeable and helpful. I highly recommend them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave a review. Alberto and Kevin will be happy to hear that you mentioned them. Have a great day!

I love the sports car experience there and in addition...

I love the sports car experience there and in addition the Lamborghini dealer ship is right next door maybe one day experience that too. Vrooom 😂 🚗🚗🚗💨💨💨

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I really appreciate all of your help given my dire...

I really appreciate all of your help given my dire situation with my vehicle. I also appreciate your follow up call as well. After returning to FLL after being gone for 7 months due to the pandemic, unfortunately having to get my vehicle in shape was a huge concern. Thanks again for your responsiveness, guidance and attention. It was a huge relief to have my Porsche running great now being back in Florida - I am very grateful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Very profesional ands friendly service department. My...

Very profesional ands friendly service department. My service adviser was very knowledgeable of my vehicle and helpful with questions that I had regarding programming of some features of the car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

One of the worst buying experiences, opposite to what a...

One of the worst buying experiences, opposite to what a Porsche experience should be. Before going to the dealership, I sent several emails with no response. The person that call at first responding our email, was unable to provide a quote over the phone, all he said was "more or less $$". T Moen answered 2 emails but the 3rd one was never answered and never provide the quote that we were looking for. The Collection and Champion Porsche both provided firm quotes over the phone and sent emails in writing with the vehicle pictures, description and price. When I finally went to PWB, the team ther, make us loose time and sales team (Sales manager and credit Manager) were disrespectful and condescending. Even when my wife was buying the car they keep talking to me, making my wife feel ignored. John Maella (salesman) was ok but he did not help resolve with issues. the only one that tried to help, was respectful and somewhat helpful was Ariel S. Credit Manager Mr Henry, make us wait unnecessary time and when he was asked to talk and ask questions to Porsche Finance regional Manager, he answered that he did not want to bother such and important person with our questions, that he do not want to make him angry. Next day, we were called 2 times, but always failed to answer our questions and never replied back. The following day, we bought the new cayenne at Champion Porsche, process was quick ,easy and direct, opposite to PWB, in and out in 1 hour.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for your review and bringing your concerns to my attention. We have been in contact to personally to address these matters. Taylor Moen tmoen@penskeautomotive.com

Sean and Juan were very helpful. Assisted with...

Sean and Juan were very helpful. Assisted with additional work requested and car was in time as promised. Loaner car was excellent vehicle. Thanks for all your help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review, Jorge. We will be sure to thank Sean and Juan for providing you with excellent service. We look forward to working with you again.

Yesterday, I took my 2020 Porsche Macan for service....

Yesterday, I took my 2020 Porsche Macan for service. Their mechanic did an excellent job and a thorough check of the vehicle as prescribed by the Manufacturer .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello there, thank you for the amazing feedback! We're glad to hear our team has given you excellent service. We hope you consider us again in the future.