Porsche West Broward

Hello, While we understand your frustrations with the vehicle no longer being available, there are some clarifications I would like to make. As discussed several times our dealership offers vehicles on a "first come, first serve" basis for in stock units. You did call in, but were never here physically in person so we mentioned we could do the deal today via E-signing. While you were negotiating a deal, you were offered to sign documents electronically to secure the transaction and therefore the car. In this case, we would need a signed proposal, a copy of your drivers license, and insurance with the vehicle on it (the same we would need if you here in person) When offered this, you mentioned you would do everything on Monday, that you could not do it today (Saturday). At that point (as per our policy), the vehicle remained available and later sold to a customer that was here in person with all required documentation. A Verbal agreement from a customer to purchase does not warrant us holding the vehicle for you and we do not take deposits on in stock vehicles, however if you have a written buyers order or bill of sale, please post it to this review or email me directly at jroe@penskeautomotive.com and I will certainly see what can be done. This "first come first serve" policy is in place to create fair purchasing opportunity for all customers. I assure you there was no greed or malice behind the vehicle selling. We are simply following the dealership's policy that has been in place since the dealership was open. Again, I understand how frustrating it can be to miss out on a vehicle. If there is anything I can do to intervene and help moving forward, I would be happy to be your direct point of contact here at the dealership. Please reach out to me at any time. Best, Jordan Roe Sales Manager Porsche West Broward jroe@penskeautomotive.com 954-901-3044

Unfortunately all in stock (non-pre ordered New Cars) are NOT able to be held via verbal agreement or Deposit and are available on a "first come, first serve" basis. However, If you have documentation of any kind, Please share the Bill of Sale or Buyers Order from the transaction to this post or to my direct email and I will look to see what can be done. Best, Jordan Roe Sales Manager Porsche West Broward jroe@penskeautomotive.com 954-901-3044

Your internal dealership policy was not disclosed. What you discuss amongst yourselves or what is stated corporate policy is irrelevant if the customer is not informed upfront. Requesting proof of insurance information on a Saturday afternoon is ludicrous and simply not essential to complete a purchase and sales agreement. Upon delivery yes, but irrelevant so early on. However, as requested, I did reach out to our insurance company via their web portal was told to contact our agent on Monday. This information was succinctly conveyed to the salesman. And as requested, to consummate the sale, my personal information and driver's license were indeed sent to your dealership. The optics of this transaction reflect poorly on your dealership. Spin it however you may....