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Matick Toyota

(66 reviews)

Reviews

(66 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Matick Toyota from DealerRater.

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Stopped into the dealership after seeing several of the

Stopped into the dealership after seeing several of the vehicles online. Kevin was extremely helpful and patient plus he was super friendly! I got exactly the vehicle I wanted and I couldn't be happier. 100% recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the wonderful review! We’re thrilled to hear Kevin was able to help you find exactly what you were looking for. We’ll be sure to share your kind words with him! Enjoy your new vehicle, and thanks again for choosing us — we truly appreciate the recommendation!

Kevin was open and honest right from the start.

Kevin was open and honest right from the start. He listened to what we wanted and delivered as promised. We will continue to build our relationship and I will refer people who wish the same experience. We appreciate you Kevin. Thank you for not being like your competitors. That kind of approach starts at the top and works it way down. A big shout out to Mackenzie the GM for creating a positive work culture. Well done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

When we were looking for an SUV, we stopped in at Matick.

When we were looking for an SUV, we stopped in at Matick. John Duritza helped us out. We leased an SR5. He did a great job! Also, Matick service has been great!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your incredibly kind review and recommendation. We're so excited for you and your new Toyota and are so very thankful for your business and trust.

The van I was looking for was sold just before I got

The van I was looking for was sold just before I got there, but before I walked away disappointed we found an even better option for me and my family. Was a good process, and prices are fair on the lot. Would recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

David, thanks for your very kind review despite your initial vehicle having been sold. We never want a customer to experience that, but are so very thankful we were able to find an even better option for you. Thank you for your trust and your kind review. Stay well!

Thanks Sam and Randal for your help and dedication until

Thanks Sam and Randal for your help and dedication until delivering my Land Cruiser. Great job Matick.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks so very much for taking the time to share your experience with us, and others, online. Your 5-star review means so much to Randal, Sam and all of our Matick Toyota family. We hope to serve you again when the time is right and until then, continue to love your Land Cruiser!

Things are going down the drain at Matick.

Things are going down the drain at Matick. Four months ago they busted censors in my tires while installing 4 new tires and 4 and a half-hour waiting time. I never say any bad things about the guys at the front desk, especially Martin and Fillip; they are genuine and very kind. The problem is with the guys who fix the car inside. Today I went to change the battery for my RAV4, and I am not happy because I hear clicking while driving and I hope it is not electric. I opened the hood when I got home and I found a brush that should be used to clean the clip that should fit on the battery terminals. So, the serviceman kept the brush on the new battery but did not clean the clips, SAD!!!!!I never thought ever Toyota's service would get to that level. I called Toyota and Martin told me to bring the car tomorrow to check it out he is concerned about the clicking, and it seems like he cares about the customers, I wish service members learn from him. SAD, SAD, TOYOTA, I have been driving Toyotas for 35 years and I am losing faith in the provided services lately.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate feedback and the voicing of any concerns from our customers and appreciate you bringing up your concerns. We have escalated your feedback to our Leadership Team who will be reaching out. This is not the normal way of operating nor is it acceptable.

We were unsure about what model to get and even unsure

We were unsure about what model to get and even unsure about what make. After researching our options Toyota Highlander was the best fit for us. Randal our salesman was knowledgeable and professional the entire time. We test drove a couple vehicles before deciding on the Highlander. The entire process was quick and painless. I highly recommend Matick Toyota.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so very much for your thoughtful review and recommendation. We're so glad that Randal treated you with care and respect, giving you all the information and time you needed to make the right decision for you and your family. The Highlander is a fantastic vehicle that you're sure to enjoy. Know that whenever you or your vehicle needs anything, Randal and all of us at Matick Toyota will be here to help. Stay well!

John Duritza was awesome!

John Duritza was awesome! He helped me every step of the way. Matick is a solid dealership with a great team. They made the whole process simple and convenient.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for your very kind review and for the trust you put in John and our Matick Team. We recognize you have plenty of dealership options and generally appreciate your trust.

Our salesman, Kevin was extremely helpful and

Our salesman, Kevin was extremely helpful and accommodating. Helped us find exactly what we were looking for and did not oversell things we didn’t want or need. Overall buying process through Matick was great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We genuinely appreciate your kind review and recommendation after working with Kevin Marogi and our Matick Toyota team. We believe in providing solutions, not upselling our customers. It was our pleasure to work with you and genuinely appreciate your trust.

I have bought many new vehicles in my lifetime, and the

I have bought many new vehicles in my lifetime, and the experience with John at Matick Toyota was by far the best one! No pressure, answered all my questions, and I got the 2023 Tacoma for an awesome price! I highly recommend him!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so very much for your kind review and recommendation. John Duritza and all of our Matick Toyota team are genuinely focused on providing real solutions for our guests in a friendly, relaxed way. We're so honored to have earned your trust and we hope you love your new Tacoma! Stay well, and again, our sincerest thanks.