Reviews
Nick and Steve was amazing! Never gave up on the deal. I...
Nick and Steve was amazing! Never gave up on the deal. I would recommend anyone to visit this dealership. The sales managers are the greatest!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The Rick Hendricks team is 5 star !!!!!
Great service and excellent work
excellent service, good customer service, 100%...
excellent service, good customer service, 100% recommended to make a purchase here if I have to buy another vehicle, I do it here Excellent h
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the great review and welcome to the Hendrick family!
I want to start by saying I have owned a dodge since I...
I want to start by saying I have owned a dodge since I was 15. I always service at the dealership to avoid crooked mechanics and have never had a problem until this location. When you first arrive you practically have to beg to get someone’s attention. They lie on the time frames for example 45-1 hour for a repair but can end up standing there for 4+ hours. Those things I can live with but the worst is when they try to tell you something is broken when it’s not. I noticed this each time I was there so I started fact checking with other mechanics and the people at this dealship were lying. Horrible to see this happening. Now I drive to the next town for servicing.
- Customer service 1.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6 100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon
It is a fun but also challenging environment on a day to...
It is a fun but also challenging environment on a day to day basis. I have supportive managers and teammates, who are happy to give a hand.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great review and welcome to the Hendrick family!
I had a great experience with Brady however, my vehicle...
I had a great experience with Brady however, my vehicle alerted me with an "Engine fault, service now" message and I haven't been able to reach anyone in the Service department. I called multiple times before 5pm and the same recording is playing and I am pressing the correct number to schedule an appointment but it hangs up. Please have someone contact me to resolve this. I should not be experiencing engine troubles with a vehicle that I just drove off the lot less than a week ago. After speaking with a representative I was advised that I now have to take my vehicle to a Ford service center because you all can’t assist me. You sold me a faulty vehicle and I’m very disappointed that I’m already paying additional expenses before my monthly payments.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you so much for the great review and please let us know how we can help out in the future!
This automated response is certainly a reflection of why I’m experiencing this currently. Your dealership does not pay attention to detail.
I love this dealership until i was told my tires were in...
I love this dealership until i was told my tires were in the yellow but it would be nothing i have to worry ab soon then i get into an accident nearly lost my life just to go home and recieve a letter from you guys saying tire/brake concern .. lol ok
- Customer service 5.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6 100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon
The whole team made the buying experience wonderful. The...
The whole team made the buying experience wonderful. The sales guy Kneico Daniels and the finance guy were awesome. Second car I bought there. Awesome
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the great review and welcome to the Hendrick family!
Very nice and helpful people they help you with what ever...
Very nice and helpful people they help you with what ever you need and answer every single question you ask I Strongly recommend Hendrick dealership I will give them a five star they are awesome
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the great review and please let us know how we can help out in the future!
Received excellent customer service at this dealership....
Received excellent customer service at this dealership. Service Advisor Lance was very friendly and personable. He explained what was going to be done and answered all my questions with no problems.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great review and please let us know how we can help out in the future!
Lance was great he took his time explain things to me we...
Lance was great he took his time explain things to me we walked over and looked at the van he showed me that thing's things needed to be taken care of we did it it was beautiful thank you so much for all your help
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great review and please let us know how we can help out in the future!