Reviews
The advisor Lance was a good advisor. The techs seem to...
The advisor Lance was a good advisor. The techs seem to be slow at best. My car was in the shop for 5 weeks. The worst part was they did not have rentals.
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you so much for the great review and welcome to the Hendrick family!
Felt like a Queen for the day. I was shuttled to my...
Felt like a Queen for the day. I was shuttled to my office 5 min away.. I called 3 dealerships repair place to find out what I needed to do for my 60,000 mile check up. The prices were outrageous 😳 plus the items quoted were not needed at 60k. Lance was amazing from the start... Dealing with dealerships can be deceptive, but this is my home for work
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great review and welcome to the Hendrick family!
Quick and efficient said it was going to be 2 hours but...
Quick and efficient said it was going to be 2 hours but only took a little over a hours. All my auto work would be done here.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great review and welcome to the Hendrick family!
By far the best experience I’ve ever had at a dealership....
By far the best experience I’ve ever had at a dealership. I will be a Rick Hendrick customer until that level of professionalism stops! Rashad, Allan and Donny went above and beyond!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the great review and welcome to the Hendrick family!
The overall experience was good and sales person was...
The overall experience was good and sales person was pleasant. The finance department took seemed to take awhile to get paperwork ready and I was charged a 799.00 doc fee that I disagree with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the great review and welcome to the Hendrick family!
As always i received great service. The servicer was very...
As always i received great service. The servicer was very knowledgeable in all the questions i had. He advised me of the up coming maintanence & how much it would be including tax and labor for my car. He also did not try to up sell me on any thing i did not need or tell me i needed something repaired that i did not need repaired. I really appreciated the all of the friendliness and professionalism.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great review and welcome to the Hendrick family!
Eric was super nice and very easy to work with. My car...
Eric was super nice and very easy to work with. My car now drives like it did when it was brand new. I always feel like the service I get here is top notch.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great review and welcome to the Hendrick family!
Bobby was great as always! He got me in and out very...
Bobby was great as always! He got me in and out very quickly, especially when I did not schedule my visit. Definitely will visit again!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great review and welcome to the Hendrick family!
I would just not recommend it I will not buy another...
I would just not recommend it I will not buy another vehicle from this dealership again i’ll just was not able to get the help I needed after my purchase
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6 100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon
Great dealership to work with! Excellent Customer...
Great dealership to work with! Excellent Customer Service! Excellent communication! They were very helpful with answering my questions. I would recommend it to friends and family!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the great review and welcome to the Hendrick family!