Napoli Kia

The labor cost was EXTREMELY expensive vs the cost of the parts and it o ly took them an hour to do the service and I was charged the fee to put the car on the system to see whats wrong. The kia near me if they find something they waive that fee since I'm paying to fix whatever is wrong

I traded in my truck for a newer one at the Kia dealership in Milford. I was told by Curtis smith that I’d get 1,000 for my truck an was only given $500. The truck broke down after 2-3 weeks. Brought it to the dealership. Went with no car for 3 weeks. They claimed to fix it. Drove it for a few days an the car wouldn’t start. I had to then get it towed to Kia again. Went a week no car. Went there demanding a loaner vehicle. Curtis then jumped in my bf face we all had to hold him back. I was scared for my life. Sal then gave me a rental till they could find a new car they can re-assign. Almost 3 months go by of me calling them an no response. I return the rental. They claim to have been tryna to contact me. I’ve been calling them non stop an even having the bank contact them about the loan. It’s all recorded on the line an numerous of notes from me calling over the passed 90days. They tell me it’s too late an I need to do a whole new credit application an pay 3 months on the car They had parked at the dealership the whole time. So for the holidays I had no car. So the other day on 12/30/21 I go get the car an drive it home. Wake up the next day drive up the street to the store an it wouldn’t start when I came back out. Had to get it towed back in. Drove for a day an then it started over heating. Drove it back in an left there for two days. Just got the car back an they said it “should” be fine. They sold me a defective vehicle an im stuck in contract. I read the contract an it says that they gave me a working vehicle in good condition. (Which they didn’t) Who broke the contract? They claim to have fixed it an put everything brand new. They are taking advantage of me! Do not goto Napoli! They do not care about their customers! It’s all about a sale! I never had not one issue with my previous vehicle! I came there to get a new car an left with a car worst than the one I had. Paying $465 a month even still being held responsible for the payments when I didn’t even have the car in my possession.

Omar was very helpful and went out of his way to fix prior issue with service.

We are currently shopping for a second vehicle for my fiance with trade in. I will literally look everywhere else except this place. General manager is not a man of his word. Service advisors never kept me up to date on anything while holding my car for 2 1/2 months. They sold me a van that needed an engine after having it for one full day I had to bring it back. When I explained as a family of 6 I needed a comparable vehicle for the rental they just stuck me in a small 4 door car, again, for 2 1/2 months. They do not care about customer service once the sale is made

They are knowledgeable and very helpful. Always prompt with the service. Friendly atmosphere when I am there or when I call

service was quick & thorough - wait time was short , convenient & communication during repair process was o going ! Very pleasurable experience ! !

Friendly, helpful, detailed, and caring. They explained everything and told me if I had any other problems to please come back and they take care of it

We are very happy with your service so far, SX4 SUZUKI. Runs well. Done right.

Great customer service. Friendly staff. Smooth process. Job done on time and good communications about progress

This is my fourth vehicle through Kia. The process has always been easy and painless