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Napoli Kia

(2,165 reviews)
Visit Napoli Kia
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–6:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 7:30am–3:00pm
Sunday Closed Closed
New (203) 567-4846 (203) 567-4846
Used (203) 712-0466 (203) 712-0466
Service (203) 567-4691 (203) 567-4691

Reviews

(2,165 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napoli Kia from DealerRater.

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David was very helpful. Explained everything about the...

David was very helpful. Explained everything about the car. Was not pushy let me take my time. Explained everything about the car,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Pamela, thank you for taking the time to share your thoughts on working with our team. We're glad to hear Dave delivered such a great experience! Scott Haverl General Manager

Seamless no pressure great buying experience would...

Seamless no pressure great buying experience would recommend to anyone Alex the salesman was fantastic also

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your feedback on your recent visit to Napoli Kia. I'm glad to hear that Alex and our team were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Scott Haverl General Manager

Friendly, fast and courteous, quick appointments. A...

Friendly, fast and courteous, quick appointments. A total pleasure coming here, I drive away totally confident.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your business and our team looks forward to serving you again soon! Scott Haverl General Manager

This was my first visit to the service department for my...

This was my first visit to the service department for my Telluride. The staff was friendly and efficient. I was greeted immediately and the service was performed in a very timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Scott Haverl General Manager

Great service. Extremely friendly staffProfessional...

Great service. Extremely friendly staff Professional team Knowledgeable team And most of all polite and patient Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Napoli Kia, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Scott Haverl General Manager

Great Dealer!

I have bought many cars from Lenny at Napoli. He’s a nice guy, a pleasure to deal with, and has always been more than fair. Their service department is also very professional and courteous, second to none!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you, Nick We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Napoli Kia. Scott Haverl General Manager

Oil change was neccessary but to expensive they quoted 1...

Oil change was neccessary but to expensive they quoted 1 price then it turned out another

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. We strive to make sure that all of our customers leave happy, and we're sorry to hear that you weren't fully satisfied with your experience here at Napoli Kia. We appreciate your business and hope you will give us another opportunity to serve you. Scott Haverl General Manager

Exceptional service. Service guy was extremely helpful...

Exceptional service. Service guy was extremely helpful and friendly. Car was done right on time

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you, Steve, for sharing your thoughts about your experience with Napoli Kia. We appreciate your business and hope to see you again soon! Scott Haverl General Manager

One of the best experiences I’ve had buying a new car...

One of the best experiences I’ve had buying a new car Curtis and Sal couldn’t have treated me any better I will must definitely Recommend Napoli motors

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

It's great to hear that Curtis and Sal were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Napoli Kia! Scott Haverl General Manager

Curtis is a very good sales guy and I trust him.

I am Napoli's customer for more than 10 years and always have a great service they are respectful and friendly. This dealership has excellent service and I'm happy because Mr. Curtis found a good deal for me. I love my new Sportage!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Here at Napoli Kia, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, Elvia, and it was a pleasure having you at the dealership. We appreciate your review! Scott Haverl General Manager