Reviews
Write a reviewBest experience EVER!!!
This was the best car buying experience I've ever had! Alex was great throughout the entire process! He even stayed late to allow my parents time to get into town to test drive the van! Alex also got all of the financing and paperwork set so we didn't have to worry about anything! He was so patient and friendly! He answered all of my parents questions and made sure they were completely comfortable. My Mom finally owns HER VERY FIRST CAR (all their previous vehicles were in my Dad's name 🤷♀️)!!!!! She couldn't be happier! Thank you so much Alex for taking such good care of my parents!!!!😀😊😀
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Renae, we're so thrilled to hear that your family had a wonderful experience and CONGRATULATIONS to your Mom on her first car! We will proudly share your feedback with Alex. Thank you.
Ken burns
No-pressure, didn't feel rushed. Trustworthy. They listened to me. Quick and painless — the dealership made the process easy. Quick and clear communication (email or in-person) No games. Professional and polite salesperson.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Casey! We'll be sure to let Ken know that you truly enjoyed your experience at our dealership.
Great Experience
John and his team made buying a car we saw on the internet easy. My wife and I would recommend checking out this dealer If you are looking on line.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Brad! We'll be sure to let John know that you had a fantastic experience at our dealership.
Excellent and efficient service
Very fast and efficient service. Were attentive of the needs and process of in and out was very smooth. Excellent conditions of used cars and would recommend to anyone
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Priyam, thank you for providing this awesome feedback! We're so happy to hear that you had a great experience!
Pleasant and personable
Last year I went in to talk about new cars and get a feel for what I could afford. I knew it would be a stretch, but was open to getting creative. I spent a bit of time there and noticed a 2017 Accord Hybrid on the lot that I purchased. Everyone involved made the process as easy as can be. Not long ago I was a salesman and before that I was a manager. I'm not easily impressed, but the entire dealership managed to do just that.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Shawn, thank you for your review and for your business. We are especially thankful to hear from others who work in customer service fields. Thank you again for your support and if you need anything, know that we are only an email, chat, or phone call away -- or stop by, we're here!
Wouldn't go back
Not a dealership I would deal with again. Poor customer service and sales skills. Sorry I wasted a nice day looking at a vehicle on the lot.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Our staff takes customer service, transparency, and their integrity very seriously. I'm sorry you feel as though you wasted your time looking at a used vehicle here. Our primary goal is the provide a quality pre-owned car at a fair purchase price. We use 3rd party sites to help price our cars along with market analysis. If you feel strongly that you were treated inappropriately, please call our sales manager, Christina, at 814-238-6711. She can also assist if you have questions regarding the car you were looking at. It appears you were here for sales, but scored low for facilities and repairs -- did you also have a concern about service or was service not applicable? Thanks for your time.
Leasing issues
Do not lease from this company. I’ve leased with them for going on seven years now- as of recently, I’ve renewed my lease with a salesman that was unable to correct an additional fee that was said to be waived. Unable to correct this issue regardless of who I speak with and regardless of representatives agreeing with unfairness. ($254)
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Your are upset about a $254 charge at your lease-end. Dealerships do NOT charge any fees associated with a lease ending. ALL manufacturers (GM, Ford, Honda, Toyota, etc.) charge for excess miles or for any damage over the allowance for normal wear. This particular customer, who chose to remain anonymous, was charged $254 for the last payment on her lease because she turned in a month early. The dealership discounted the new lease car then discounted a further $254 to compensate you for turning in early. This was clearly explained by your salesperson. So, instead of getting a discount of $1,375 off the Civic you leased, you were given a discount of $1,630. Your complaint is misleading since there was no "issue" or "additional fee" related to your lease turn-in. The $254 owed was the final payment on your old lease, no different than a balance owed on a traded vehicle.
Great Dealer
This dealer is really great! Great attentive staff. Friendly and knowledgeable. Always heard good things about Bobby Rahal but never experienced it until yesterday. Buying my first Carmy today, can't wait to pick it up!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Zhicheng - thanks so much for checking us out, we are very happy that you gave us the opportunity to earn your business! Wishing you and your Camry many happy miles together!
Build your own Honda
We tried the Build your own Honda on the Honda website and really wanted to get the car we had built. We didn't know what all that entailed so we went to the dealership. They made it super easy to do and sat down with us and built the exact car we wanted while we were there. We were told it could take a few weeks for them to get the car but in 3 days we drove it home. Some of the extras still need installed but that will be taken care of shortly. All in all it was an excellent experience and not difficult at all. We've bought from this dealership before and had a great experience then and so far when we took our previous Honda there for service it was also a good experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi SM - thank you for sharing this feedback! We're so happy to hear that you had a great experience this time around and we are sincerely grateful for your repeat business. You are a valued client!
Great dealership
As someone else said, like buying a car from a friend. Everyone was friendly, knowledgeable and professional. They all seemed genuinely interested in making it a positive experience. No hassles. I will definitely return here to buy my next car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for writing this stellar review, Laurie! We're so happy that you had a positive experience at our dealership and we look forward to seeing you next time. Take care! - Your friends at Bobby Rahal Honda of State College