Sam Leman Ford

bought my truck from matt. i recommend working with matt and sam leman ford. good people.

Bought a new f250 and I love it. Matt was great to work with and made the process smooth.

My experience at Sam Leman Foed(Bloomington) was great. They made sure I was getting the best rate for financing my new car. Audrey Weniger was my salesperson she did a great job helping me find a new car. She also gave me time to think about if I wanted to purchase the car, so I didn't feel pressure when purchasing.

My post ………. My experience at Sam Leman Ford was fantastic. It all starts with my favorite salesman Alfonso Masson. In the last eight years, the only cars I have purchased have come from Sam Leman, and the only sales man is Alfonso. Previously all my purchases in the last 8 years have been at the Sam Leman Toyota dealership. Alfonso moved over to the Sam Leman Ford dealership,and of course I followed him. A little sidenote, I have not purchased a Ford vehicle since 1999. I really enjoy the staff at Sam Leman Ford. Adam Simpson, the sales manager was great and I really enjoy my conversations and dealing with the business manager Amy Kiper as well. As with any purchase of a vehicle, I make, the number one most important part of the experience is actually through my salesman. And from day one, Alfonso took the time to get to know me, and he understands me quite well. From time to time, I stop by in between buying cars just to say hello to Alfonso and talk some cars because he truly loves them and we have some pretty good conversations. I have also sent my kids (oops young adults) who have deal with Alfonso as well so as you guessed it, there's some Toyotas and Fords now in the family. They like him quite well because he just gets to know who you are so then when you do go for another vehicle, he already understands you and that is something that you just don't see anymore. The whole experience on buying the Ford Maverick was no pressure, and lots of questions or answered. I am quite pleased with a whole experience as always, and I suppose if Alfonso were to go over to the Chevrolet dealership, my next vehicle would be a Chevrolet :)

Absolute worst service experience and quality I've yet experienced in USA. Took my F150 for couple repairs and most of the stuff, I still needed to come back. EX: -Engine Oil change: Underfilled by 3 Quarts! I went back and told Service Advisor Aaron and told me "nah, if this was low there would be very loud noise in the engine ... [For sure, once it definitely failed] - Transmission oil change: Didn't changed the old filter & with oil at operating temperature, it was not to the spec in the dip stick. I went back and told Service Advisor Aaron that right after service the transmission was shifting harder and told me "Its normal that after you put fresh fluid, the behavior will change" --> First time I've heard that is expected that your MPG & Transmission gets WORSE after a full-on tune up to engine, trans & 4by4 service. - Installed a new Rear view camera --> The forgot to activate the park assist lines -Tire rotation: Lost a lugnut due to being under torqued and flew off - Tire pressure: Its expected that in their "the works" package, they set up the tires and confirmed tire pressure ... tires would very up to 5 PSI between them and individual tire pressure are even displayed on the IPC Screen. - Time to service. I took my vehicle in on Jan 21rst 2025 after making the appointment on Dec 2024. They accepted me vehicle but got to work on it on first week of February. I understand labor shortage but can't they plan ahead after seeing the volume of appointments? Even more so those done a month in advance? --> That is just a lack of having a customer centric approach. Other dealerships in town (Like Bloomington Auto Mall) give your vehicle a free car wash ... for the labor rate Sam Leman Ford charges, that would at least help improve customer sat. After 3 weeks in Service for a tune-up and couple extra asks, seeing my truck all dirty after delivery, definitely made me mad. Heller Ford 30 min away will be my preferred dealer after this. I don't believe I will voluntarily ever return to Sam Leman Ford in Bloomington, IL if I can't even trust this place to torque the lug nuts after a tire rotation and underfilling the engine oil ... something as rutinary, done in the most catastrophically wrong way.

Service guy told me my brand new Maverick could now have the factory vinyl b pillar sticker warranties, and pretended it was after market ...I had to point out every Maverick on the lot has the same part. He then took photos and said the manager would reach out to let me know if it was covered. I took it to 2 other ford dealers and they said it was very obviously covered. This whole place is filled with xxxx bags. I wish I could give 0 stars. Also the manager never called.

Matt Chasteen helped me with purchasing 2 vehicles right off the showroom floor for me and my wife! couldn't be happier with Matt and all the team at Sam Leman Ford!!

Alfonso was personable and professional and very knowledgeable in answering all our questions. We were very happy to have Alfonso as our sales rep.

Alfanso was our salesman. He was is to work with no high-pressure sales. An answered every question we had and made this one of the best car buying experiences I've had.

Honestly a great experience worked with Michael and it made the experience pretty enjoyable definitely would recommend the dealership