Reviews
Alfonso was my salesman and he said he want to put me in
Alfonso was my salesman and he said he want to put me in a Ford, lower my interset rate, and lower my payment. He got my rate down alot, he was not able to lower my payment, it went up about $10.00, but he did get the term of my loan lowered so he saved me money that way. He did what he said. he wanted to do so I give him my highest rating, and I really like an
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience with Alfonso at Sam Leman Ford! It's great to hear that he worked hard to lower your interest rate and shorten your loan term, ultimately saving you money. We're glad he followed through on his promises and that you're pleased with your new Ford. Your highest rating means a lot to us, and we appreciate you choosing Sam Leman Ford. Enjoy every mile in your new vehicle!
Matt was fantastic helping with my new truck.
Matt was fantastic helping with my new truck. The process was easy and seamless. I would highly recommend Sam Leman Ford and ask for Matt!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with Matt at Sam Leman Ford! We're thrilled to hear that he made the process of buying your new truck easy and seamless. Your high recommendation means a lot to us, and we’re glad Matt provided the excellent service you deserve. Congratulations on your new truck, and thank you for choosing us!
when I purchased my vehicle I was promised a second key.
when I purchased my vehicle I was promised a second key. My salesperson left and now the dealership is not honoring their promise for a second key. I would absolutely not recommend doing business with the sales department as they cannot hold true to their promises. I am extremely disappointed as a loyal ford customer that a promise for something as simple as a key cannot be honored
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Tina, we are sorry to hear about your key issue. On used vehicles we often will not have a second key. We do not have a record that the missing key was promised or included in your deal. We understand that you may need that for service work and have offered to handle that at our store. Please reach out to us and we will try to assist you through that issue.
My experience from start of purchase to final delivery
My experience from start of purchase to final delivery was seamless and easy. Alfonso Masson did a great job setting up the deal during the week and verifying all paperwork was ready before I got to the dealership on a Saturday to take delivery of my vehicle. Thanks for a good experience and customer service.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your seamless experience at Sam Leman Ford! We're delighted to hear that Alfonso Masson provided outstanding service, setting everything up smoothly during the week and ensuring all paperwork was ready for your Saturday pickup. It’s great to know that Alfonso made the entire process easy and enjoyable. Congratulations on your new vehicle, and thank you for choosing us!
My sales person Audrey is a pleasure to work with.
My sales person Audrey is a pleasure to work with. She definitely is on my side and try’s to give me a good deal. She follows up on loose ends and stays with you after the sale.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the wonderful review! We're thrilled to hear that Audrey provided you with such a positive experience. Our team strives to support our customers throughout the entire process, and it’s great to know she was able to help you find the best deal. We appreciate your business and look forward to assisting you again in the future!
I highly recommend Matthew Chasteen!
I highly recommend Matthew Chasteen! He was very knowledgeable and made the car buying process smooth. He was very down to earth. I will keep Matt in mind for any future purchases!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words! We're thrilled to hear that Matthew provided you with knowledgeable and smooth service during your car buying experience. We appreciate your recommendation and look forward to assisting you with any future purchases!
Recently purchased a new F 150 from Michael.
Recently purchased a new F 150 from Michael. Great experience! Both he and Jarrod in the Finance Office were fantastic to deal with. No xx, and made everything extremely comfortable.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your fantastic experience with Michael and Jarrod at Sam Leman Ford! We’re delighted to hear that they made your F-150 purchase smooth, comfortable, and straightforward. It’s great to know you felt well taken care of without any hassle. Enjoy your new F-150, and thank you for choosing us!
Bought a used RAM 2500.
Bought a used RAM 2500. Was advertised at a fair price for the year and mileage. Alfonso Masson was a salesman. I live out of state, and had to trust Alfonso to represent the condition of the truck accurately. He nailed it! The truck arrived and I couldn’t be happier. It’s perfect. Alfonso was super responsive and his communication and follow through top notch. I would definitely buy another vehicle from Sam Leman Ford and would work with Alfonso again. I encourage you to do the same if you’re in the market for a new or used vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your wonderful experience with Alfonso at Sam Leman Ford! We’re thrilled to hear that Alfonso provided top-notch service, accurately representing the condition of your used RAM 2500 and ensuring a smooth out-of-state purchase. It’s fantastic to know the truck exceeded your expectations, and Alfonso’s responsiveness made the process easy and trustworthy. Thank you for your recommendation, and we look forward to assisting you again in the future. Enjoy your new truck!
Big Frank was extremely helpful throughout my purchase
Big Frank was extremely helpful throughout my purchase process! I drove over 100 miles to get to Sam Leman and Frank made sure my trip was worth it! I drove home in a new F150 Lariat!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with Big Frank at Sam Leman Ford! We’re thrilled to hear that he made your 100-mile trip worthwhile and helped you drive home in a new F-150 Lariat. Providing an exceptional experience, especially for our out-of-town customers, is what we strive for. Congratulations on your new F-150, and thank you for choosing us!
My experience with this dealer has been a nightmare.
My experience with this dealer has been a nightmare. In Jan 2023 I bought a 2020 Escape Hybrid with 10k miles. I was warned it was a buyback/lemon but only because they had no parts for the battery during the pandemic. I then took it in for maintenance and oil change as required but started hearing noises after TWO inspections. I then went to a Car-X that found multiple issues with brakes that should have been covered by Powertrain Warranty. When I returned car to Leman, I was told it was now undriveable and needed more than $2,000 in repairs. The service mgr does not return calls. Meanwhile Sales tells me my trade in value is $5,000 less than Kelley Blue Book because of all the repairs the car needs. My best advice: Stay away from these guys!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience, and we’re truly sorry to hear about the challenges you've faced with your vehicle purchase and subsequent service. We understand how disappointing and frustrating this has been, especially when dealing with unexpected repairs and communication issues. Your feedback regarding the service experience, including communication with the manager, will be shared with our team to address these concerns and improve our processes. We apologize for the inconvenience and frustration you've endured and appreciate you bringing this to our attention.