McGrath Volkswagen of Marion

The process was well thought out to ensure we were placed in a vehicle that matched our needs and expectations. Andrew asked appropriate questions to listened to our feedback. Very professional and friendly to deal with.

Saw an online advertisement for a 2020 Arteon SE 4Motion. The price was VERY GOOD. Emailed interest and received an email back asking me to schedule an appointment. Gave me a name to ask for when I arrived. (Sales Manager). Arrived and after waiting ten minutes was greeted and another individual showed me the car. I let him know I had already seen and driven the Arteon SE and was here to make a deal. Gave offer after providing information to alternate salesperson. Went to “Manager” with my offer. Waited 15 minutes and was told that “the price advertised was for a lease NOT a cash purchase”. So after ALL the run around found out that the price was NOT to purchase, but to lease. Classic bait and switch. Found out that the price was NOT doable on a 2020 (from another salesperson I have purchased from previously and who was also working to locate the color Arteon I wanted). Ended up driving to Chicago and buying the exact same car (2019 vs a 2020) for $1000 less than the advertised “lease” price on the 2020. Don’t do business with McGrath VW. Deceptive sales practices...

Andrew was an Outstanding Sales person who I wouldn't hesitate to use again for a future car sales. His Professionalism, Honesty was Stelar, Way Above and Beyond Reproach.

I would give 0 if I could. We made the deal for blackout plates til March enough though my birthday is in Oct. When I got my plates in the mail they are only until Oct so I called the same day to talk with Drew as he is the one I made the deal with that was Tues June 9th he was off but I was told he would call me back. I waited until June 12th in the afternoon and called back myself as I hadn't gotten a call back. He told he now doesn't remember that we agreed on March but would look into it and get back to me. Drew called back today June 15th and now there is nothing that says anything about March and I could drive there to see for myself!! How convenient that even though I repeatly double checked that the plates would go through March as we were doing the paperwork and was reassured everytime that yes they were. Now that they made a mistake they will not honor their word or fix it!!!!! Also when I called on June 9th I asked for Landon to please call me as I learned my front wiper pump doesn't work to wash my windshield. It is June 15th and I still have not heard back from him and I asked Drew on 12th & today to ask him to call me. I will NEVER buy another vehicle from McGrath again!!!!

Great Car buying experience! Thanks to my salesman Curt. We worked out the entire deal via text and over the phone. Curt went above and beyond to get me the car that I wanted, and a deal that fit into my budget, while overcoming some financial and logistical hurdles. His customer center approach and dedication to finding solutions that work for everyone involved, made as the difference. I would definitely recommend Curt and this dealership. And, I will definitely work with him and McGrath Volkswagen of Marion for my next car purchase.

Andrew was incredibly helpful. It was tough to get the right help at other dealerships until we stopped by McGrath in Marion, and then he came right out and spent hours with me to make sure I received what I wanted with no pressure.

Curt was great to work with. When it came to financing I felt lied too and it was not pleasant. I was told on the low end I would get 750$ back on previous warranties and I only got 300$. I was originally told my payment would be 470 and then someone it ballooned to 555 right before we started signing papers. I bought multiple vehicles in my life and this was not a pleasant experience at all.

The only reason I am leaving 6 stars is because this review is based on Tyler. He was an amazing person to work with and he made sure the process on his part was smooth and I was well taken care of. If this review was based on the finance person Jordan, it would be a 0 out of 6. He lied to me and made the remaining portion of this experience the worst car buying experience I have ever had.

Tyler M was great to work with. He took his time to make sure we got what we wanted and was very understanding with our situation. Highly recommend him.

Their mechanics go out of their way to help and take good care of the vehicles. The sales rep Tyler went through xxxx setting me up with a car. He is very good natured and a pleasure to deal with.