Reviews
Their mechanics go out of their way to help and take good...
Their mechanics go out of their way to help and take good care of the vehicles. The sales rep Tyler went through xxxx setting me up with a car. He is very good natured and a pleasure to deal with.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Tyler had such a great time helping out with your new car! We really appreciate your business and hope to see you again in the future!
My experience with them was excellent. Chris’s...
My experience with them was excellent. Chris’s communication exceeded my expectations as well as his honesty and wanting to earn my business and go above and beyond. I have typically only dealt with 2 other dealerships in the corridor area but am now adding a 3rd. Ryan helped close the deal and made it a great experience, he even went as far as hand delivering the vehicle to my home. Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Wow, Tony!! We can't thank you enough for taking the time to leave this amazing feedback about your recent experience. We're so thankful to have been able to help out and will be sure to share your kind words with Ryan and Chris. If you ever need anything, please don't hesitate to call or stop by!
Ryan was easy to work with answered all my questions. Ve...
Ryan was easy to work with answered all my questions. Ve to professional and I left feeling I got a good deal. Win win for everyone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
You're the best, Andrew! Thank you so much!
Landon Dochterman and everybody at McGrath VW were great....
Landon Dochterman and everybody at McGrath VW were great. I came in looking for a Tiguan and thought I was going to be getting a 2019. They had a 2020 R-Line on the showroom floor. I didn’t even know they offered the R-Line in a Tiguan. It looks like an AMG autobahn burner; monochromatic and mean. They were very accommodating, very knowledgeable about the product line and let me thoroughly look at it and even let me take home it Home to Iowa City for the night. That was a great tactic because my nine year old daughter LOVED it! It’s gonna be Mom’s car. They were fair with my trade and it took about 15 minutes to agree to a deal. Mr Big Volume and his stores rock. I’m happy to be a very satisfied customer. Thanks, Pat. Look forward to buying a VW electric microbus when they become available. Fahrvergnügen!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Joe, this just made our day! We couldn't be happier to hear that you and your family are loving your new Tiguan. Landon had a blast working with you and we'll be sure to pass on this glowing review. YOU rock, and we can't wait to test out the new microbus with you as soon as they arrive!
On a scale of 1 to 10 I would say our experience was a three
When your person who did the financial paperwork on our transaction, he wanted us to purchase an extended warranty for our car. If I owned the company I would be embarrassed to offer such a program to a customer.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
We appreciate you letting us know about your experience with our business department. We want you to know that we take this seriously. We care a lot about our customers and making sure that they're well taken care of when they visit us. We apologize that you felt this way and we'll be reviewing this with our managers. If you have anything else that you'd be willing to share that we should look into, please feel free to reach out while we are reviewing this. Orrin Smith | osmith@mcgrathauto.com
2012 Nissan Passatt
Tyler is one incredible sales rep. He is so patient in answering my endless questions. Even after the sale he took time to take care of any issues I had. This guy is patient and knows his cars. Sue
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for this outstanding review, Sue! We truly appreciate your business and will be sure to share your kind words with Tyler. Enjoy your new Passat, we look forward to working with you again in the future!
The New Kid Scored a Home Run!
I would score Landon, along with the Team of McGrath Volkswagen & The Marion Used Car Superstore with an A+-Rating for Excellence in the Quality of Customer Service, which continues to exceed my expectations upon each and every encounter I have with them, as their service extends even beyond the close of the sale! Now, I must commend Landon very highly, especially due to the fact that; though he was new to this type of work he took charge of seeing that he clearly understood what it was we were seeking for, then tirelessly gleaned resources and support from his teammates to provide us realistic options, which truly exceeded in quality and class of the vehicle we had expected!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to leave us this fantastic review and let us know how we did! It's beyond gratifying to hear that you experienced the diligent service we strive for at every turn. We'll be sure to let Landon know how much you appreciated his help, and we'd be happy to help if there's anything we can assist you with in the future!
First time buyer
This was my first time buying a car for myself and Tyler was very helpful in the process. There was a little trouble getting the title to the vehicle since it was in Davenport, but he worked hard to get it there as soon as possible. I felt comfortable working with Tyler and he provided great service throughout the whole process.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you, this is great to hear! We're definitely lucky to have Tyler on our team and will let him know how much you appreciated his help. Thank you again for the chance to assist you in your vehicle search, enjoy your new Rio!
review of Brandon Dvorak
Brandon Dvorak did an excellent job with the sale. He knewthe answer to every question we asked. He went out of his wayincluding comeing in on his day off to make sure that we had everything that we needed including getting matyerial that was left in the trade, even having to track the location of the traded vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to let us know how we did! We're so happy to hear that Brandon really went above-and-beyond to ensure you had an outstanding experience. Thank you for choosing us to assist with your car search, we look forward to working with you again in the future!
Curt was Great
I worked with Curt Conrad during my searc for a new VW Atlas, and he was great work with. I appreciated the level of service he provided, as well as his timely and quick responses to my questions.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so glad to hear that Curt did such an excellent job assisting you with your new Atlas! Thank you for taking the time to leave us this great review, please let us know if there's anything we can assist you with in the future.
