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McGrath Volkswagen of Marion

(75 reviews)
Visit McGrath Volkswagen of Marion
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–5:30pm
Tuesday 9:00am–6:00pm 7:00am–5:30pm
Wednesday 9:00am–6:00pm 7:00am–5:30pm
Thursday 9:00am–8:00pm 7:00am–5:30pm
Friday 9:00am–6:00pm 7:00am–5:30pm
Saturday 9:00am–5:00pm 7:30am–12:00pm
Sunday Closed Closed
2015 state dealer award
View 2 awards
2015 state dealer award
2015 consumer dealer award
New (866) 958-4282 (866) 958-4282
Used (866) 728-6789 (866) 728-6789
Service (866) 729-2804 (866) 729-2804

Reviews

(75 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of McGrath Volkswagen of Marion from DealerRater.

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Their mechanics go out of their way to help and take good...

Their mechanics go out of their way to help and take good care of the vehicles. The sales rep Tyler went through xxxx setting me up with a car. He is very good natured and a pleasure to deal with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Tyler had such a great time helping out with your new car! We really appreciate your business and hope to see you again in the future!

My experience with them was excellent. Chris’s...

My experience with them was excellent. Chris’s communication exceeded my expectations as well as his honesty and wanting to earn my business and go above and beyond. I have typically only dealt with 2 other dealerships in the corridor area but am now adding a 3rd. Ryan helped close the deal and made it a great experience, he even went as far as hand delivering the vehicle to my home. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Wow, Tony!! We can't thank you enough for taking the time to leave this amazing feedback about your recent experience. We're so thankful to have been able to help out and will be sure to share your kind words with Ryan and Chris. If you ever need anything, please don't hesitate to call or stop by!

Ryan was easy to work with answered all my questions. Ve...

Ryan was easy to work with answered all my questions. Ve to professional and I left feeling I got a good deal. Win win for everyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

You're the best, Andrew! Thank you so much!

Landon Dochterman and everybody at McGrath VW were great....

Landon Dochterman and everybody at McGrath VW were great. I came in looking for a Tiguan and thought I was going to be getting a 2019. They had a 2020 R-Line on the showroom floor. I didn’t even know they offered the R-Line in a Tiguan. It looks like an AMG autobahn burner; monochromatic and mean. They were very accommodating, very knowledgeable about the product line and let me thoroughly look at it and even let me take home it Home to Iowa City for the night. That was a great tactic because my nine year old daughter LOVED it! It’s gonna be Mom’s car. They were fair with my trade and it took about 15 minutes to agree to a deal. Mr Big Volume and his stores rock. I’m happy to be a very satisfied customer. Thanks, Pat. Look forward to buying a VW electric microbus when they become available. Fahrvergnügen!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Joe, this just made our day! We couldn't be happier to hear that you and your family are loving your new Tiguan. Landon had a blast working with you and we'll be sure to pass on this glowing review. YOU rock, and we can't wait to test out the new microbus with you as soon as they arrive!

On a scale of 1 to 10 I would say our experience was a three

When your person who did the financial paperwork on our transaction, he wanted us to purchase an extended warranty for our car. If I owned the company I would be embarrassed to offer such a program to a customer.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

We appreciate you letting us know about your experience with our business department. We want you to know that we take this seriously. We care a lot about our customers and making sure that they're well taken care of when they visit us. We apologize that you felt this way and we'll be reviewing this with our managers. If you have anything else that you'd be willing to share that we should look into, please feel free to reach out while we are reviewing this. Orrin Smith | osmith@mcgrathauto.com

2012 Nissan Passatt

Tyler is one incredible sales rep. He is so patient in answering my endless questions. Even after the sale he took time to take care of any issues I had. This guy is patient and knows his cars. Sue

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for this outstanding review, Sue! We truly appreciate your business and will be sure to share your kind words with Tyler. Enjoy your new Passat, we look forward to working with you again in the future!

The New Kid Scored a Home Run!

I would score Landon, along with the Team of McGrath Volkswagen & The Marion Used Car Superstore with an A+-Rating for Excellence in the Quality of Customer Service, which continues to exceed my expectations upon each and every encounter I have with them, as their service extends even beyond the close of the sale! Now, I must commend Landon very highly, especially due to the fact that; though he was new to this type of work he took charge of seeing that he clearly understood what it was we were seeking for, then tirelessly gleaned resources and support from his teammates to provide us realistic options, which truly exceeded in quality and class of the vehicle we had expected!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave us this fantastic review and let us know how we did! It's beyond gratifying to hear that you experienced the diligent service we strive for at every turn. We'll be sure to let Landon know how much you appreciated his help, and we'd be happy to help if there's anything we can assist you with in the future!

First time buyer

This was my first time buying a car for myself and Tyler was very helpful in the process. There was a little trouble getting the title to the vehicle since it was in Davenport, but he worked hard to get it there as soon as possible. I felt comfortable working with Tyler and he provided great service throughout the whole process.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you, this is great to hear! We're definitely lucky to have Tyler on our team and will let him know how much you appreciated his help. Thank you again for the chance to assist you in your vehicle search, enjoy your new Rio!

review of Brandon Dvorak

Brandon Dvorak did an excellent job with the sale. He knewthe answer to every question we asked. He went out of his wayincluding comeing in on his day off to make sure that we had everything that we needed including getting matyerial that was left in the trade, even having to track the location of the traded vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to let us know how we did! We're so happy to hear that Brandon really went above-and-beyond to ensure you had an outstanding experience. Thank you for choosing us to assist with your car search, we look forward to working with you again in the future!

Curt was Great

I worked with Curt Conrad during my searc for a new VW Atlas, and he was great work with. I appreciated the level of service he provided, as well as his timely and quick responses to my questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're so glad to hear that Curt did such an excellent job assisting you with your new Atlas! Thank you for taking the time to leave us this great review, please let us know if there's anything we can assist you with in the future.