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NW Automotive Group

(265 reviews)
Visit NW Automotive Group
Sales hours: 10:00am to 7:00pm
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Sales
Monday 10:00am–7:00pm
Tuesday 10:00am–7:00pm
Wednesday 10:00am–7:00pm
Thursday 10:00am–7:00pm
Friday 10:00am–7:00pm
Saturday 10:00am–6:00pm
Sunday 12:00pm–5:00pm
(513) 898-1378 (513) 898-1378

Reviews

(265 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of NW Automotive Group from DealerRater.

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Overcharged

I was overcharged for a salvage vehicle. I knew it was salvage. I came to find out I was charged kbb value for a nonsalvage vehicle. The salesperson was Dean. NW Automotive conducts unfair business practices. I would not recommend them to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Thanks guys!

I am really pleased with my experience at this dealership. They have a huge inventory and their prices are very reasonable. The sales team was very accommodating throughout the purchasing process. This is the first time I have bought a used car and I was pleasantly surprised with how well it went. Thanks guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Thank you so much!

I purchased a car for under 10k thanks to Alec. He found me an amazing deal on this vehicle and really made sure to help me find a good car within my budget. Thank you so much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Awesome service.

Decided to take a visit in person and I have no regrets! I looked at the online inventory and wanted to see some of the cars in person. I got to take a test drive and learn a lot about the car prior to finalizing the transaction. Awesome service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Manager Terry not honest

Beware Manager Terry is out for the money not for the customer. We got financed for a 2013 mini cooper. Terry was contacted that paperwork was all approved and email was being sent. A 10 am appointment was set for the next day to close. Terry knowing this phoned 2 hours after my bank contacted him and instructed us not to come he sold the car. I phoned Terry back and he said first come, first serve. I said paperwork was in order and time was scheduled to close. He stated we didn't even look at the car. I said online and obviously we wanted car we financed and that car is listed. Terry did not care. No apologies just that it is first come first serve. Don't waste your time here there are too many other dealers that are more honest than this dealer. Thank you. ​

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Thank you so much!

Dean was very professional. He helped me narrow down the search for the car I wanted based on my needs and I ended up financing the car that would be best for me. Thank you so much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I am very grateful to him!

Ronak was amazing to work with. He gave me a great financing deal even with my bad credit score and he made sure to help me with all the paperwork. I am very grateful to him!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Cannot say enough good things!

Vehicle shopping can be a stressful experience, but this dealership made it simple and enjoyable. I found the perfect car for my needs and the financing options were great. Cannot say enough good things!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I had an excellent experience at this dealership!

I had an excellent experience at this dealership! They went above and beyond to help me find the right car for me and my family. The financing process was easy to understand and they got us a great rate!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Not a great experience dealing with this dealership.

Not a great experience dealing with this dealership. After treating several emails on a very specific car I got there at our scheduled time and the dealer did not even have it ready. Put me in another similar Tesla model three but not the one I was checking into and knew nothing about the cars. I would not trust buying a car off any of those guys.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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