Clay Cooley Nissan Irving

My mother in law just recently purchased a rougue from here. I was impress by the saving they offered her. Juan Banda and Deon also made the experience a whole lot better.

I traded my vehicle in that I purchased with Clay Cooley Nissan Irving. I submitted a product cancellation request on June 2, 2018 for an extended service and Gap coverage I paid for. After I didn't hear anything for weeks, I called Clay Cooley Nissan Irving twice to check the status of canceling my service contract. The first time I called, left a voicemail still no response! I called a week later and the receptionist transferred me to a voicemail. I then called back the same day and didn’t even get answered by the receptionist. The phone rang, it sounded like someone picked up the phone and hung up. Very disappointed! Someone finally contacted me after I wrote a review about my issue, and told me to contact the finance director Roland Lynn. I called him, he was in a meeting and told someone to tell me it was taken care of. I was not happy with the response so I paid the dealership a visit to speak with Roland in person on July 9, 2018. Roland said he never received the cancellation request from back in June, and that it never made it to the accounting department. He told me it would be yet another 4 to 6 weeks. I told him that I don't think thats acceptable because I took time to come to his dealership on June 2nd and it was not my fault that it "never made it to accounting". He then said he would put a rush on the request and would copy me on the email. I was copied on the email, and never heard back so I followed up on July 17th with him and the Jr. Controller at Nissan that it was sent to. She responded by saying the check was cut and they were waiting for the check to be signed and released. On July 23rd I sent another email, and no response. On July 24th, I called both Roland and the Jr. Controller and the phone rang, no response.

I had been looking for a car for a couple of weeks went to Clay Cooley Nissan in Irving my sales consultant Thomas was super helpful got me in a new car the whole experience was awesome he went above and beyond THANKS Thomas #Clay Cooley Nissan customer for life!

If you are looking for a new car , go and see Steven . He is the best salesman ever and will get you the best deal possible .

Steven is the best . If anybody needs a new car go holla at in. He I I’ll make the car buying process easy for you.

The salesmen/saleswoman was overall great I felt hospitality soon as I saw them Mariah/OJ! They were definitely professional and I would definitely refer to a friend or 2

I really enjoyed working with Juan today. Even though I was not going to get approved, but he made it happen for me. I highly recommend Juan to everyone trying to build their credit and want a second chance.

Juan is the best saleman! He showed me a really nice car for a low down payment. Go and talk to Juan!! He gon hook you up!!!

Steven is the best . If anybody needs a nee car go see steven . He will not waste your time at all. Quick process

Great experience love my new car and will send all my friends to buy a car for here. Workers were very friendly and very helpful.