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2024 state dealer award
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2024 state dealer award 2023 state dealer award 2021 national dealer award 2021 state dealer award 2020 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award

Reviews

(2,837 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Bonita Springs from DealerRater.

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Frank DeLuca

A pleasure to work with and very knowledgeable with Mercedes Benz Cars. He accommodated us by returning our car to our door. Highly satisfied with his service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for this positive review! We can't wait to see you again!

Best Service Experience in 62 years

My service adviser listened carefully to my concerns and addressed each one thoroughly and professionally. My Sprinter mechanic was knowledgeable and also listened to each one of my questions and addressed them all. A first!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We are glad that your concerns were addressed. Thank you for the great review!

Frank Deluca is outstanding

Frank Deluca is outstanding as he picked up and delivered back my car. The up most highest service. My Navigation system is the Best! Thank you Frank and Mercedes Benz of Bonita Springs Fl.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It was our pleasure to help you out! Thank you for the great review!

Bought used car

Great service and attention from when we first stepped in until we drove the car out. Josh was a superior salesman and truly listened to us as we navigated the purchase of a car. Dealing with him was much easier and more direct than other dealerships we had been to.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! Happy to hear that you had such a positive experience while at the dealership!

Fantastic Customer Service

From the moment I pulled in Geoff was super attentive to what I needed and made sure my car was taken care of right away. He was a pleasure to work with and made sure my vehicle was done in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! Please let us know if there is anything else we can do for you!

Exceptional personal service.

Exceptional personal service was given. I needed a ride back home and I needed it quickly because of a very ill pet. We left immediately and I was driven home right away and when the service was completed they were nice enough to have the car dropped off at my condo without me being there. Could not have asked for friendlier service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We hope that your pet is feeling better! Thank you for taking the time to leave us this great review!

1 year service ,

1 year service call and safety assist was inoperable . Sry good service and attention to detail . Car tire had a nail in it and it was replaced under tire insurance . My service person was very thorough and attentive to every detail of my service call . I was very satisfied with my first service call at this dealership . Also had to have car seats switched out to loaner vehicle and appreciative the assistance by all . Thank You Anthea Teufel

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the great service review!

Service of my S 600

The service representative has been exceptionally helpful in arranging for the work to be done. He has also insured that I promptly received a loaner vehicle or a ride home. The service that I have received could not be better. Stephen has been very helpful in teaching me about the various systems in the S 600. Bruce Foster

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are glad that the service department was able to take care of you and your vehicle while you were here, Bruce. Thank you for the great review!

Amazing service from Ken and Jonathan

Ken truly made me his priority and guided me through my shopping journey. He was patient and very knowledgeable. Thank you to my salesman Ken for my first ever Mercedes-Benz!! Thank you as well to Jonathan for making sure I understood the financing and I was protected on my new beautiful car! You guys are the best!!... David Gavin

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Welcome to the Mercedes-Benz family! We are glad to hear that Ken was able to guide you and help you find the perfect vehicle!

100% ++ grand experience...just like our new car!!

From beginning to end, our meeting Jeff Weissert in the lobby, to our driving our new car off the lot, we knew Jeff was a sincere, helpful, knowledgeable young man. His communiques with us following our first visit were most helpful, leading us closer and closer to buying the SL400. His expertise in teaching us the fine points of this vehicle was beyond reproach. We have and will continue to praise this young man to friends, just as we will highly recommend this dealership. For many years to come, the Gills will enjoy our car with memories of the perfect salesman..who made the deal work!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We appreciate the great review and the recommendation! We are glad that everything went smoothly and you drove off the lot on the same day!