Reviews
Very easy to get in and out with great customer service....
Very easy to get in and out with great customer service. No pressure to fix things and I was able to buy the bulbs and parts at the dealership . Also, they regularly send me out coupons to reduce the price of the oil change!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great costumer service and my sales person was great...
Great costumer service and my sales person was great beyond expectation .We were very satisfied.We went in to check out a car and got more than we expected .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This vehicle purchase was our 14th (both new & used) from...
This vehicle purchase was our 14th (both new & used) from Piazza Dealerships since 1996. 13 from Piazza Honda & Acura of Reading, and now one from Piazza Mazda. My experience was top notch in every regard, and executed in a timely, courteous and professional manner.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Frank- thanks so much for taking the time to review your recent experience with us! We are so thankful and appreciative of you choosing Piazza 14 times, and know you will absolutely love your new Mazda3! Thank you so much! Rob Douglass- General Manager
Manager didn’t even look me in the eye until husband got...
Manager didn’t even look me in the eye until husband got there. Felt like they were in such a hurry to complete the sale.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Always friendly and quick service. I’m able to make an...
Always friendly and quick service. I’m able to make an appointment that fits my time frame. Prices are reasonable and I do t feel like I’m trying to be up sold when I go in.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words about your service experience! We are so glad that your service experiences have been so convenient and we really appreciate you trusting us for your vehicle service! Thank you! Rob Douglass- General Manager
Excellent friendly service. This is our fourth Mazda CX9...
Excellent friendly service. This is our fourth Mazda CX9 lease so we are partial to that particular model but everything was great and we love our new car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you both so much for your kind words! It is truly our pleasure to assist you in selecting your beautiful new CX-9. We really appreciate your loyalty to Mazda and Piazza Mazda of Reading! Thank you! Rob Douglass- General Manager
Dealership does a wonderful job with showing and...
Dealership does a wonderful job with showing and explaining what is going on with the vehicle. They do this with a text video. Overall just satisfied
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your review of your service experience! We are very happy to be incorporating video into your service visits, and are glad you enjoy it! Thanks so much for trusting us to service your vehicle! Rob Douglass- General Manager
I brought the car in to be serviced and I returned the...
I brought the car in to be serviced and I returned the rental car down a quarter of a tank I was asked to go fill it My mistake that I didn't fill it as I was instructed but I thought they would just charge me instead. Had to bring the car back a second time inquired on a trade-in value I was told $2,500 and I was prepared to buy a new car instead I took my business to Jeep where they provided a $6,500 trade-in value. No one ever asked me when I requested the trade-in value what car is interested in purchasing They neglected to show me any types of models.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Everyone was very pleasant and accommodating. Relaxed, no...
Everyone was very pleasant and accommodating. Relaxed, no pressure atmosphere. Sales and fiance departments were more than helpful, they went above and beyond. Would recommend this dealership to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I always appreciate the video of the car during the...
I always appreciate the video of the car during the service. It is a good visual to see the work being done or needed on the car. I also love they offer a free loaner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair