Faulkner INFINITI of Willow Grove

Went in with a driver's seat problem, felt like a bolt was loose, seat would rock a bit. Have the extended pre-owned warranty, which is essentially a bumper-to-bumper for pre-owned (i.e., covers most everything). Was told that the problem was the seat frame, which was cracked, and that - SURPRISE - it's $2,000 AND it's the only seat-related component not covered by the warranty. Took the car to another dealer for a second opinion. Turns out the problem is actually a broken seat track, which is not expensive AND is covered by the warranty. So that leads one to think Faulkner's service department is either not very good, or worse, ... ? Neither option is comforting.

Great buying leasing experience. Tom was professional and knowledgeable and patient thru the whole process Joe the finance manager was also very helpful and knowledgeable

I usually do not write reviews but I had such a great experience this time that I felt the need to get the word out! I have purchased/leased 8 cars over the years and I can honestly say this was by far the best experience I had purchasing a car. It was a seamless process with full transparency on bottom line cost. Finance team worked with me to get great coverage with a low interest rate. My sales guy Nick Arnott took the time to give me virtual video tours on his inventory and as a result was able to make 1 trip to the dealership to test drive and leave the same day with my new wheels!! If you are actively looking for a new or used car definitely reach out to Nick Arnott from Faulkner Infinity of Willow Grove. He’s the man!!

Chris was awesome as well as the rest of the team. Made the trade in and buying process seamless.

George Brown was great. My apologies I think my fiance guy name was Nick. He was the best. Explained everything, made me feel like I made a great decision.

Great experience everyone was super laid back and helpful. Process was simple and quick

I had a great experience purchasing my certified Xfiniti QX60 from Faulkner Willow Grove. I worked with Nick Arnott who was amazing! Purchasing the car was a family affair and included two visits with myself, my husband, and our two toddlers. Not an ideal situation, but Nick was incredibly patient and I didn’t feel pressured to buy at all. Blaze from the finance team worked with me to make sure I was comfortable with my monthly payment and extended warranty. The entire staff was friendly and accommodating, and made sure we were comfortable. I would 100% recommend Faulkner Infiniti and definitely try to work with Nick if you can!

Nick Arnotte was extremely helpful and professional. I am very satisfied with the whole experience. I highly recommend buying a car from this dealership. I’ve dealt with many salespeople over the years and Nick was the best!! He was very knowledgeable and helpful.

I recently bought a Certified Pre-owned QX50 from Faulkner of Infiniti Willow Grove and had a great experience. Nick handled my sale and was very informative and not pushy. He was patient with me while I compared vehicles at other dealership and never hounded me. I would recommend them to others.

BUYER BEWARE! At time that I purchased my new QX50, I paid the extra $3,500 for the run flat tire and wheel warranty. Unfortunately, the Faulkner Willow Grove dealership service department was closed on the Saturday afternoon, when I got my first flat. Rather than wait 2 days for the dealer to fix a run flat tire, I went elsewhere (Tires Plus) and paid for the repair out of pocket. Even after reviewing the Manual and YouTube videos, neither Tires Plus nor I was able to figure out how to reset the dashboard tire alert. When I stopped into Faulkner Willow Grove to get assistance resetting the alert, I was told that there would be an additional charge since the tire was fixed elsewhere. It didn’t matter that I had a warranty and they were not available to fix the tire. There were at least 5 service people involved in the discussion. It would have been faster and less costly to simply reset the alert. I will never use this dealership again and warn others considering an Infiniti purchase.