Neil Huffman Chevy GMC Nissan of Frankfo

Never heard from them... supposed to send never heard from them....I wanted that truck

The technicians are polite and knowledgeable. They will always answer questions and explain what is happening with your car.

I live in Michigan and was looking for a specific vehicle that had never seen salty roads. They had the vehicle I was looking for, and I talked to their sales team several times on the phone and they were very accommodating. So the wife and I made the six hour trip down there to get the truck and that’s when, figuratively, the wheels started to fall off. They knew we were coming and would be there at a specific time, when we got there, we sat in the show room for over an hour because the truck was still on the rack in the service department being aligned. I would even question whether it was completed since there was a distinct wobble on the ride back to Michigan. But finally, the truck showed up but the showroom so we took it for a test drive, and then we sat in the lobby for another 45 minutes waiting to do the paperwork . The final straw was when we were given a temporary plate that was good for two months after the sale of the vehicle. They said they went that far out with it because “Michigan can sometimes take a long time to get the title work done.” After two months of waiting and the temporary plate expiring we were informed by Neil Huffman staff that they would be overnighting the title directly to us because it was still at their facility in Kentucky. Seriously, after two months, the paperwork had not been completed! The message I got was that they would send it directly to me, so I did not have to wait for the state of Michigan to process the paperwork, I could just bring it in myself and get it done in one day. In other words, since they didn’t do their job the way it should’ve been done, I can make an appointment with the secretary of state and go sit in the facility for who knows how many hours to do what they were supposed to do. I’m trying to contact them, but everyones voicemail box was full, And after sending several text to the sales team, I have yet to hear back from anyone. In short, they are great to work with until you purchase the vehicle, then it all goes to xxxx in a handbasket.

Awesome experience buying from Neil Huffman! All the staff were friendly and helpful . As for the salesman, Rashawn; he. was professional , respectful and make the experience so much worth my while . I would recommend anyone to check Neil Huffman in Frankfort, KY out first! You will not be disappointed.

we purchased a car from Neil Huffman and haven’t had it for over six months and we haven’t even put 2000 miles on it. We were in desperate need of a second vehicle due to our daughter having type one diabetes come to find out they sold us a car that has bad piston rings in them. We had the vehicle towed back to Neil Huffman‘s who then quoted us over the book value of the car to fix it. One of the sales Men then called me back And stated that he was calling from un recorded line, and that my best bet was to put spark plugs on it and then trade ut in. They do not want to own up to their mistake. They took advantage of us and now we are stuck with a lemon and no way to get rid of it and we are currently in debt because of it I would not recommend this dealership and I would not go back there again as they do not value integrity. they claim to be men of God, but they don’t sell vehicles that are reliable for families who are in a hardship. they were able to diagnose a specific engine problem in our vehicle in under 30 mins. That was inside the ignition 🤔

Awesome experience and very knowledgeable. Was very easy to work with and will go back for my next one

Called the dealership twice to confirm availability. Told them we were leaving the house and driving 90 minutes to buy the car. They called 5 minutes before we arrived to tell us that they had sold the car. I’m used to shady behavior from used car dealers, but this one took the cake. Wasted 3 hours and a tank of gas on the round trip. Buyer beware, but we will never do business with them again.

Very easy to make an appointment that meets my time. The staff listens to what your needs are and work to get you back on your way as soon as possible. Over the past 5 years that I have been coming to this dealership I have always received excellent service and care, that is the reason I drive from Lexington to here and way I purchase my 2024 truck from them.

Worked with RJ Allan at Huffman Nissan Frankfort. They made the process so easy and all of team was very professional. This was the first time we purchased a vehicle from the Huffman Group, but it will not be the last. We have purchased a lot of the cars over the years, but this was our best experience. I highly recommend the Huffman Group.

Larry Rose made my experience easy, hassle free, quick and I got a good deal. Best buying experience I've had. Shopped online, made deal through email and text, picked up at the dealership, fast and easy.