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VIP Auto Outlet - Maple Shade Township

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (209 reviews)
2019 consumer dealer award
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2019 consumer dealer award 2018 consumer dealer award 2016 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (209 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of VIP Auto Outlet - Maple Shade Township from DealerRater.

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Easiest Purchase Ever!

Nicholas Graus, Internet Coordinator, was most effecient and responsive to my needs. Anthony Mergliano has to be the most laid-back caring salesman I have ever had to deal with. He let me take the car I ended up purchasing for a 3-day trial, even though it was not 'Certified' so I could have my mechanic go over the car. I've purchased many, many cars in my years and this had to be the easiest and most enjoyable I've ever experienced. I would reccomend anyone looking for a good used car to visit VIP. Even if you don't purchase there, just for the experience of dealing with the sales staff. I spoke briefly with the service manager, Ernest Robinson and if the service department is as great as the sales, then I'm sure I've died and gone to heaven.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
7 people out of 7 found this review helpful.

Perfect!!!

Couldn't ask for a better experience. Basically spent the entire day helping us find the perfect vehicle. Followed through with all of his promises and then some. I would recommend Anthony everyday and we will be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
2 people out of 2 found this review helpful.

excellent

I'm 55 been to many new used and new car dealers over the years, but never had one so friendly and helpfull. The acted like humans not hard sell machines. Then went out of their way from the moment I walked in the door till I got my tags from them. NEVER HAVE I EXPEARANCED a frendlyer car sales team. 5 stars keep it up.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

My experience at VIP

Ed my rep was dedicated to making my purchase happen. No hassle, very helpful in explaining the process so that I was comfortable working with them. I'm bring my son back

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
3 people out of 3 found this review helpful.

Great Dealership & Customer Service

VIP Auto...Name says it all. You get a VIP treatment here. Anthony was a great rep. No hassle or pressure at all. Got a good deal. I'll be back for my next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
3 people out of 3 found this review helpful.

friendly and helpful

Anthony was helpful, easy to talk to and friendly. The car price was good too. We had considered driving hours to see other cars and appreciated not having to do so to get to VIP Auto Outlet.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
3 people out of 3 found this review helpful.

A True VIP Experience

When purchasing our car at VIP Auto Outlet we found exactly what we were looking for. The car was clean in good working condition and ready for us to drive it home. With the excellent customer service and knowledge of loan financing we were driving home or new car in no time. I would definitely recommended the crew at VIP Auto Maple Shade!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
7 people out of 7 found this review helpful.

Best dealer in the tri-state area .

They have good looking cars for a great price ! The salesmen are very easy to talk to they also help me get a loan around my budget .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
2 people out of 2 found this review helpful.

selling my car

Honest pricing and evaluation of my car. Provided a good price for my car on the telephone and honored their quote. Quick efficient process, I was out the door with the check within 30 minutes. Sales rep Anthony Mergliano did a great job. Joseph Rubino

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

No games, no pressure

We saw a Jeep on cars.com. And went to see it. It was at their other location. They brought it up, let me take it to my mechanic, kept it for 2 days. No pressure. Our mechanic said it was in great shape. Anthony kept in touch, they fixed the minor issues with the Jeep and we bought it. I highly recommend VIP and Anthony!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.