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VIP Auto Outlet - Maple Shade Township

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (209 reviews)
2019 consumer dealer award
View 3 awards
2019 consumer dealer award 2018 consumer dealer award 2016 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (209 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of VIP Auto Outlet - Maple Shade Township from DealerRater.

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great experience

went to this car dealer to buy a car they had lots of good cars and the people were very very nice and helpful there prices were great the saleman Raymond was v nice in explaning the cars and how its work.s if you looking for a car I would recommend this place igive this dealer a 5 star

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

Great Experience

I was looking for a new car and my aunt suggested VIP auto. i went and was 100% satisfied. Ed from VIP helped alot and i have no complaints.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Very Pleased!!!!!

Ed from Auto Vip was great and placed me in the perfect car!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Fraud

I bought my car from this dealership and purchased the GAP policy, however they neglected to purchase that policy I guess hoping I wouldn’t find out. When I totaled my car after going through the loan company and claims dept they had a very hard time contacting this dealership and actually getting someone on the phone regarding the issue. I had tried to call several times myself and was unable to reach anyone. I have missed several hours of work because I had to go to the dealership to speak with someone, they still won’t admit it was their fault and they refuse to cover the full amount. After 7 months of aggravation, stress, and my credit they finally paid part of what was owed out of their own pocket because by the time they had tried to purchase the policy it was 4 months to late. I than spoke to the owner who didn’t seem to care and tried to explain that they had purchased the GAP policy when they didn’t and didn’t care that this was their mistake this is the second care I have purchased from this dealer and refer everyone to them, however I would not reccomend this place to anyone after seeing how little they care about reoccurring customers.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great experience

We just bought our 2nd car this year from VIP. Mark and Kevin and the rest of the staff went way over and above to get us the vehicles we needed. I always was concerned about buying a used car, but after our experience, I know we made the right choice trusting VIP. I highly recommend them for anyone looking for a used car in great condition at a great price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The Best in Maple Shade

Mr. Edwin Raymond did an excellent job with my Son and I. He made my Son's first car buying experience very smooth & educational. I'd definitely buy there again! And...EXCELLENT COFFEE !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great service fast and helpful

So helpful, quick and easy they are the GO TO GUYS!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Bought my first truck

Came in looking for a truck, they had a selection of Chevys, GMCs, and couple Dodge Rams and Tundras. Also a lot cars but I was interested in a truck. Staff was friendly and didn't swarm you when looking at the vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Got my first truck

They had a wide selection of trucks. Also cars but I came for a truck. Wide variety of chevys, gmcs, and even couple tundras and rams. Staff was friendly and didn't swarm you when looking at the trucks or the vehicles. Staff was friendly and help when selecting vehicles

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Satisfied

Return to VIP auto outlet to purchase my 3rd car. Excellent staff. Great inventory. Edwin was very helpful to get me good price for my trade and nice price on my truck!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.