Digital Auto LLC

In September of 2020 I drove 4.5 hours from Nashville to look at a V8 4Runner at this dealer. I was told the vehicle was in great condition over the phone. I got there and the vehicle had a cracked dash and cracked tail light. We took the vehicle on a test drive and five minutes into the test drive 5 lights including the check engine light came on on the dash. We immediately drove back to the dealer. When asked if we liked the vehicle we explained what happened. The sales person responded with "wow" and waived good by. I Would not reccomend Digiatal Auto in Lexington to anyone.

Found a 2016 Honda Civic EX-L on Marketplace for $15,549. I went Monday morning to look at the car. I looked it over, drove it and was ready to buy it. I sat down with their finance/sales person. He never said good morning, how are you today, nothing, just sat at his desk and started punching numbers. Didn’t ask me about financing, cash down or anything. Finally turned around and said that’s going to be $17, 456 I asked him what the price of the car was and he started giving me tax, title, and license, nonsense. I said no, what’s the actual price of the car? He said it’s $15,995. I pulled up the marketplace ad and told him it was $15,549, he said “no its not”. I held up my phone and said, “here look,” to which he turned his monitor around and so “no, you look”. I stood and told him we didn’t have anything else to talk about and walked out. Very Rude, arrogant individual! I’ve never been to a car lot and dealt with anyone as rude as him. I’ll do my best to keep everyone I know from shopping there. Actually considering running a newspaper ad to let people know how they are.

I bought a Mini Cooper from them through an auction 42 days before they produced the title. They never would return the call to the auction house, so I took it upon myself to call and see if I could get the matter resolved. The first day I called, they told me title clerk had left for the day and to call back before 10 the next day and they would help. Today, I call back and a jerk named Shaun I think answered and I ask to speak to the title clerk and he said why. I told him what I needed and he said dont call here anymore, that its between me and the auction. I told him that if they dont send the title to the auction then its between me and them. The jack xxx then hung up on me.

Bought a Prius from them in August of 2021. Quality car, good price. No complaints. -Look- Saw the negative reviews for these guys and was a little discouraged, but here's the deal - they're a used car lot. They buy and sell cars en masse and used cars aren't new. Typically, these guys barely know more about the car than you do because there's no way for them to. You don't want a bad deal, they don't want to sell a bad deal. No one wants the hassle. So when you test drive, pay some money and drive it to a dealer for inspection. Don't want to do that? Then you roll the dice just like they do.

Only wanted to check out one Toyota Prius for my sister. They have 7 on the lot, only 3 are operational, pretty sure they used the junk ones to slap together the running one. The one we looked at Literally stopped running on the lot. Was also told after making a cash offer that someone had literally just bought the car we were looking at. There was no one else on the lot. Probably will no be going to these guys again.

I bought a nissan 370z with 112k miles at this place for, after taxes, 11.5K just a little over two years ago. Now it has over 125k miles on it and of course modified it and so far zero major problems. Still runs like a clock. Although check engine light came on after a week of owning it and has been on ever since. The only thing that kept me from giving 5 stars was i was promised all i needed to bring to get the car was the down payment and proof of insurance. I get there and im asked for proof of income and proof of my home address. So i that doubled the time it took for me to buy the car trying to get those things that werent mentioned in me needing to purchase the car. Still a got this great car for a great price though.

I purchased a 2012 Toyota Sequoia and requested delivery. Dealer told me the next day that the catalytic converter had been stolen over night. When the vehicle was delivered it was not properly repaired, pretty much hacked it back together. Did not have original style parts and was completely missing an o2 sensor. Made an otherwise good deal a very Bad deal!!!! Very disappointed.

I called the dealer about a truck they have. Mike answered the phone with the worst attitude ever. I asked a few questions about the truck specially about the feature that I know the truck didn’t have but they were advertised. He confirmed the features and of course the truck did not have them. How I know I used to have one and I am very familiar with this specific model. I asked the question to see how honest they were. If they are lying now with something so obvious. just imagine what will happen later. Staying away from this dealer.

Buyer Beware!I spoke with a Digital Auto salesman at length vetting the car we were interested in before driving the 2 hours to Lexington to purchase it. He assured me the car had not been involved in any accidents and he sent me the CarFax showing that the title was clean. We bought the car on a very rainy day knowing it needed new tires and brakes, only to get it home to our mechanic who quickly saw that the car had been badly wrecked and major body work had been done to the rear of the car (bumper and 2 back fenders) -- and not done well.  I felt that the salesman was not forthcoming with information when I asked outright if the car had been in any accidents. This dealership is preying on the naivety of its customers. When I called and spoke to the manager, he said that we got a great deal on a car that is mechanically sound and we should be happy with that. This outright attitude of "what you don't know won't hurt you" is unacceptable and I pushed to return the car. He reluctantly said we could return the car but would forfeit $600 of the money we paid. Bottom line: REALLY SHADY DEALER! The old adage "if it seems too good to be true it probably is" rings true at Digital Auto!

We were very interested in a particular vehicle. After driving 150 miles to test drive the vehicle we sat down with the salesman who immidiately raised the listed price by $700 dollars, after we pointed out a particular problem with the vehicle he said he would fix it and upped the price another $1,000 dollars to install a part that would have cost them $29.00 To buy. Avoid these guys something very shady is going on here, we did not end up making the purchase we ended up finding the same but better vehicle less than 2 miles away at quantrell for $4,000 less...