Reviews
buying experience, and dealing with Chaz Clutter..
Chaz was awesome to deal with and kept me informed on everything........he was the best and a great guy to buy a car from....start to finish !!!! I would recommend him to anyone looking to make a purchase......everything went smooth and delivery was superfast as well !
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
The Best!
Chaz took control of my desire for my 66 Chevelle. Lead me through the process after we agreed on the sale price. Mine was a cash sale which made it lots simpler. Great salesperson. I bought this car unseen or any info on the car. Although the car was exactly what I wanted, I was concerned about what might have been. The only way I would do that again is with Chaz and NFI
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great experience
Dealing with NFI was an excellent experience. The sales person Elliot was professional, courteous and in general great to deal with. Gabe in the customization shop was detailed, thorough and customer oriented.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Fun and easy to work with. Facility is awesome too
This dealership is unlike any I've ever visited. Their inventory is incredible, ranging from classics and hotrods to high-end luxury cars and lifted trucks. The facility is awesome with everything from a photo-staging area to a full-service garage and body shop. The guys were easy to work with and incredibly knowledgeable about the vehicles there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Awesome dealer
I recently bought a ram 2500 from NFI. I dealt with Elliot, he went above and beyond to help me with every detail. We had some issues communicating with the bank for the loan but Elliot was able to get everything figured out. All the other people there were extremely helpful and very professional!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great place
Not the normal dealership, these guys were great. Got exactly what I wanted and they were by far the best group I have ever dealt with in purchasing a vehicle. 10/10 guys, keep up the good work.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Sold!
Always has cars I want! Thanks to Dennis for getting us into a whip I love. Was personable, professional, and a family man like myself. Even saying we have the sweetest baby ever! Was even able to get in contact with previous owner to discuss details on my new car. Very cool. Thanks to the finance team for tuning in details and for also for giving our baby a little new car of her own also!! (A Hotwheels toy). Will definitely buy again if the car is right! And it Usually is at NFI Empire! Take care guys!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Untrustworthy. Nightmare experience. Stay away.
Literally, my experience has been a nightmare. I thought I was buying my dream 1993 Mustang that was supposed to come in Haggerty's Classic Car condition of excellent and what was delivered was not even close to good condition. Not to mention, suspension work that was agreed upon before delivery was not even done. Dealership told me that this car slipped through the cracks. The fact is still to this day I can not even get these guys to send me the correct title. I still can't get the car titled because these guys refused to send it. I'm thousands of dollars in the hole and the vehicle is falling apart. This dealership lied to me about the condition, didn't do the work we agreed upon and I still can't get them to send me the right title. I'm so upset. My dream car is a nightmare. Thanks NFI, may you all get the karma you deserve.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Great experience!
Salesman was very professional about the sale and questions being answered in a timely fashion! Staff was all very friendly, making the entire buying process very easy and manageable from a distance away!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Installed wrong parts
I had NFI install gears in my Jeep. They installed 5.13 gears on a stock carrier. This caused the front diff to tear teeth off the ring gear. After speaking with a reputable company, I learned you can not install these gears on a stock carrier as the mesh pattern will never be right. Due to NFI lack of knowledge they said we ordered the correct part for your jeep. They also returned my jeep with no front diff cover. The rear diff also ended up being install improperly. I am now having a reputable company that stands behind their work correct their mistakes, both front and rear axles.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase