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NFI Empire

(33 reviews)
Visit NFI Empire
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–6:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed
(814) 240-5584 (814) 240-5584

Reviews

(33 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of NFI Empire from DealerRater.

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The Experiment was great for the first time talking to

The Experiment was great for the first time talking to the dealership. Right now I'm in the process of buying a new car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Awesome dealer

I recently bought a ram 2500 from NFI. I dealt with Elliot, he went above and beyond to help me with every detail. We had some issues communicating with the bank for the loan but Elliot was able to get everything figured out. All the other people there were extremely helpful and very professional!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great place

Not the normal dealership, these guys were great. Got exactly what I wanted and they were by far the best group I have ever dealt with in purchasing a vehicle. 10/10 guys, keep up the good work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Sold!

Always has cars I want! Thanks to Dennis for getting us into a whip I love. Was personable, professional, and a family man like myself. Even saying we have the sweetest baby ever! Was even able to get in contact with previous owner to discuss details on my new car. Very cool. Thanks to the finance team for tuning in details and for also for giving our baby a little new car of her own also!! (A Hotwheels toy). Will definitely buy again if the car is right! And it Usually is at NFI Empire! Take care guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Untrustworthy. Nightmare experience. Stay away.

Literally, my experience has been a nightmare. I thought I was buying my dream 1993 Mustang that was supposed to come in Haggerty's Classic Car condition of excellent and what was delivered was not even close to good condition. Not to mention, suspension work that was agreed upon before delivery was not even done. Dealership told me that this car slipped through the cracks. The fact is still to this day I can not even get these guys to send me the correct title. I still can't get the car titled because these guys refused to send it. I'm thousands of dollars in the hole and the vehicle is falling apart. This dealership lied to me about the condition, didn't do the work we agreed upon and I still can't get them to send me the right title. I'm so upset. My dream car is a nightmare. Thanks NFI, may you all get the karma you deserve.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience!

Salesman was very professional about the sale and questions being answered in a timely fashion! Staff was all very friendly, making the entire buying process very easy and manageable from a distance away!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Installed wrong parts

I had NFI install gears in my Jeep. They installed 5.13 gears on a stock carrier. This caused the front diff to tear teeth off the ring gear. After speaking with a reputable company, I learned you can not install these gears on a stock carrier as the mesh pattern will never be right. Due to NFI lack of knowledge they said we ordered the correct part for your jeep. They also returned my jeep with no front diff cover. The rear diff also ended up being install improperly. I am now having a reputable company that stands behind their work correct their mistakes, both front and rear axles.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great VIP Service from Dennis

I was looking for a supercar and found a 2009 lamborghini gallardo lp560-4 from NFI empire At 1st I was hesitant to call because they are a jeep specialist not supercar. But I took the chance anyways. But let me tell you, my sales representative Dennis walked me from start to finish like I was a VVIP CUSTOMER. The service I got from them was out of this world. I did not even step 1 foot into the dealership they did the whole process virtually. My loan got approved from a credit union with amazing rates. Dennis and NFI by far are very amazing I would highly recommend them if you are in a need for a vehicle ask for Dennis. He will treat you like family

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Jeep purchase from the Jeep experts

I liked the experience and passion the staff has about the product and their customers. I us d the service facility since my owning my classic

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the great review Dan!

AMAZING COMPANY!!

Words cannot describe how amazing my experience was at NFI Empire. The entire staff was friendly, knowledgeable, and went above and beyond to make sure that we were taken care of from start to finish. This is what car buying should like.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for the amazing review! We are so happy to welcome you to the NFI Empire Family