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Five Star Subaru of Grapevine

(4,250 reviews)
Visit Five Star Subaru of Grapevine
Sales hours: 8:30pm to 7:30pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–7:30pm 7:00am–8:00am
Tuesday 8:30am–7:30pm 7:00am–7:00pm
Wednesday 8:30am–7:30pm 7:00am–7:00pm
Thursday 8:30pm–7:30pm 7:00am–7:00pm
Friday 8:30am–7:30pm 7:00am–7:00pm
Saturday 8:30am–7:30pm 8:00am–3:00pm
Sunday Closed Closed
2025 state dealer award
View 12 awards
2025 state dealer award 2024 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (888) 485-1570 (888) 485-1570
Used (888) 485-1678 (888) 485-1678
Service (817) 500-4916 (817) 500-4916

Reviews

(4,250 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Five Star Subaru of Grapevine from DealerRater.

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Good deals, great service with knowledgeable sales people

Good deals, great service with knowledgeable sales people that don’t pressure you into buying.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

KARLBERKEBILE, Thank you for taking the time to share your remarks. Your Five Star Subaru team are excited to help you enjoy your new Subaru. Please stay in touch at 817-438-170. We look forward to seeing you again. Best regards, David Cheney, General Sales Manager

David made the experience easy and painless.

David made the experience easy and painless. I would buy a car at the dealership again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

JW1829, We're so glad David made your car buying experience smooth at Five Star Subaru. We appreciate your feedback and look forward to welcoming you back to the dealership for your next purchase! In the meantime, reach out to 817-438-1700 and let us know how we can help your enjoy your new car. Thank you, David Cheney, General Manager

The best Crosstrek ever!

The best Crosstrek ever! 2025 Sub Crosstrek Sport!! Thank you Stevie Lennon!! 5 Star Subaru

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

shannonRoo, Congratulations on driving a new 2025 Crosstrek Sport! Steve and your sales team remain available at 817-438-1700. We welcome the opportunity to share our vehicle advice and expertise. Enjoy your ride! Best regards, David Cheney, General Sales Manager

This dealership is outstanding in every respect.

This dealership is outstanding in every respect. All employees are courteous and professional. Tony Holman has set a culture that is excellent throughout the organization.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

bgrigs1, We're so thrilled to hear such wonderful feedback! Thank you for your kind words about Mr. Hooman and the staff at Five Sar Subaru. We appreciate your business and look forward to continuing to provide you with an outstanding experience. Reach us at 817-438-1700 for advice any time. Best regards, David Cheney, General Sales Manager

Junior and Derek were both excellent to work with.

Junior and Derek were both excellent to work with. They are very friendly and knowledgeable. I'm looking forward to working with them again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations, HHEGAR! We are happy to hear Junior and Derek helped you find the right car at Five Star Subaru. Customer service continues to be a focus. Stop by or call 817-438-1700 with questions about your car. We are here for you! Thank you for your business and feedback. Take care, David Cheney, General Sales Manager

I had come in to "just look" but Deyton sold me.

I had come in to "just look" but Deyton sold me. Easy to talk to and so very knowledgeable and patient with all my questions. Everyone at FSS was friendly and helpful !

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you, VICKIBRILL, for shopping at Five Star Subaru. Deyton and our staff remain available at 817-438-1700. When you have questions, we are here to share knowledge. Congratulations! Best regards, David Cheney, General Sales Manager

Jeremy got me some figures fixed up with the info I

Jeremy got me some figures fixed up with the info I provided online. He was patient during the transactions. I was in and out on my purchase day. Good service with my purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

TORREZF75, We are so excited you are driving a new car from Five Star Subaru. Thank you for shopping with us and recognizing Jeremy. Reach us at 817-438-1700 any time you need vehicle information. Enjoy your ride! Best regards, David Cheney, General Sales Manager

Easy to deal and communicate with.

Easy to deal and communicate with. I have no more words or thoughts to type

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

TWHSAVVY, Thank you for shopping at Five Star Subaru! Your sales team remains available at 817-438-1700. When you have technical or maintenance questions, we want to hear from you. Congratulations on your new Subaru! Best regards, David Cheney, General Sales Manager

They listened to the problem I had with the car.

They listened to the problem I had with the car. I received the best customer experience by answering my questions and concern.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you, maximuslunar, for bringing your car to Five Star Subaru. Any time you need automotive advice, give us a call at 817-438-1700. We are more than happy to share our knowledge and expertise. Best regards, Jakob Ritter, Service Director

Very good communication and explanations.

Very good communication and explanations. Also they are prompt and the dealership is very clean.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Chris, Communication is important at Five Star Subaru. We want our customers informed every step of the way. Between visits, should you have maintenance or repairs concerns, reach us at 817-438-1700. We are here for you! Thank you, Jakob Ritter, Service Director