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Five Star Subaru of Grapevine

(4,342 reviews)
Visit Five Star Subaru of Grapevine
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–7:00pm
Tuesday 8:30am–8:00pm 7:00am–7:00pm
Wednesday 8:30am–8:00pm 7:00am–7:00pm
Thursday 8:30pm–8:00pm 7:00am–7:00pm
Friday 8:30am–8:00pm 7:00am–7:00pm
Saturday 8:30am–8:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 state dealer award
View 12 awards
2025 state dealer award 2024 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (888) 485-1570 (888) 485-1570
Used (888) 485-1678 (888) 485-1678
Service (817) 500-4916 (817) 500-4916

Reviews

(4,342 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Five Star Subaru of Grapevine from DealerRater.

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Chief was very helpful and knowledgeable.

Chief was very helpful and knowledgeable. This was my second time purchasing a vehicle from 5 star Subaru. I highly recommend Chief and the 5 star Subaru team.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations, Pete, on your purchase at Five Star Subaru. We strive to create a positive environment for all our customers. We appreciate your recommendation and look forward to seeing you again for all of your automotive needs! Please stay in touch at 817-438-1700. Best regards, David Cheney, General Sales Manager

During my brief visit to Five Star Subaru of Grapevine

During my brief visit to Five Star Subaru of Grapevine earlier today, I had a great experience with the Sales Professional, Chief James. He provided me with pertinent information and excellent demonstration on the vehicles of my interest. Chief was not pushy, and displayed the highest level of salesmanship throughout my time with him. He has a great sense of humor! Though I did not purchase the vehicle today, I will definitely return to see him when I am ready to do so. Overall, the dealership is amazingly nice and friendly.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

P dunchie, It is great to hear from you! Chief is a true professional and we're so glad he made ipurchasing your car so comfortable and pressure-free. We really appreciate you recommending him and Five Star Subaru and we look forward to helping you enjoy your new car. Call us at 817-438-1700 any time. Congratulations! Best regards, David Cheney, General Sales Manager

Consumer response

Excellent customer service.

I had a great experience with “Chief“ James.

I had a great experience with “Chief“ James. He provided me with pertinent information and excellent demonstration on the vehicles of my interest. Chief was not pushy, and displayed the highest level of salesmanship throughout my time with him. I did purchase an used Mercedes Benz GLB-250. Overall, the dealership is amazingly nice and friendly

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations, jcompad, on your purchase at Five Star Subaru. Chief's helpfulness and knowledge are truly valued. We're so glad you're happy and appreciate you recommending him. Be sure to call Chief and our team at 817-438-1700 for vehicle advice. Thank you for your feedback. Take care, David Cheney, General Sales Manager

I've bought many cars, but this was the first time I'd

I've bought many cars, but this was the first time I'd say I actually enjoyed the experience. Zero pressure. Super comfortable environment. James was always helpful, engaging, humorous, and knowledgeable- a real pro. I've already given his name to two friends thinking of getting a Subaru, and look forward to our next as well! Thanks Chief!!!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you, mb1991, for recognizing Chief and Five Star Subaru. We're so glad you're happy and appreciate you recommending him. Thank you for your kind words and please let us know how we can help you enjoy your new car. Stay in touch at 817-438-1700. Take care, David Cheney, General Sales Manager

Five Star fits!

Five Star fits! What a wonderful experience! Mr. Frazier is a wonderful representative of your business. He IS the reason I didn’t want to go anywhere else. Our trade in experience was easy and so was the paperwork! I live in Oklahoma, but I WILL travel back when I need a new car, and I hope that I see Darryl when I get there.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you, CARIEBALLARD, for shopping at Five Star Subaru! Darryl is an asset to our dealership and customers. Should you have questions about your purchase, don't hesitate to call 817-438-1700. We will do all we can from a distance to help you enjoy your car. Best regards, David Cheney, General Sales Manager

Great people and great service.

Great people and great service. nice break room,Thank you Scott.good good good good

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  • Overall experience 5.0
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  • Shopped for a used car
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Dealer response

FARZINFAYYAZI, Thank you for your kind words and for taking the time to endorse Five Star Subaru. We are thrilled to hear that Scott was able to help you find the perfect vehicle. Should you need additional vehicle advice, we are here for you at 817-438-1700. Congratulations! Take care, David Cheney, General Sales Manager

I had a good experience business with David.

I had a good experience business with David. He understanding what is my need and expectations so the deal was quick and easy.

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  • Overall experience 5.0
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  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

VOMINH015, Congratulations on your new car from David and Five Star Subaru. We are committed to providing our customers with the best possible experience, and we are so grateful for your feedback. We encourage your vehicle questions at 817-438-1700. Best regards, David Cheney, General Sales Manager

Nart was very helpful when buying my first car!

Nart was very helpful when buying my first car! They provided me the best comfort when I had to wait at times! He was very imformitive and perfect for me!

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  • Overall experience 5.0
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  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you, DRHYMES2005, for shopping at Five Star Subaru! Congratulations on your first car purchase. Nart and our team remain available at 817-438-1700 should you have questions about your vehicle. We are focused on helping you enjoy your ride. Best regards, David Cheney, General Sales Manager

First time I've ever had an enjoyable experience when

First time I've ever had an enjoyable experience when purchasing a new car. Everyone I met was friendly and helpful. Jordan told me exactly what he could and couldn't do for me. I felt like a got a good deal on exactly what vehicle I was looking for. I highly recommend Five Star Subaru. They definitely lived up to their name.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations, PGSMITH49, on your new car from Five Star Subaru. Jordan and our team remain available at 817-438-1700. Let us know if you have technical or maintenance questions. We are here when you need us. Thank you, David Cheney, General Sales Manger

Andy and Brandon made for an extremely efficient and

Andy and Brandon made for an extremely efficient and pleasant buying experience. We felt comfortable from the beginning with the guidance from Andy throughout the sales process. Brandon was very knowledgeable and friendly throughout the financing process answering any questions we had. Their approach is the way it should be.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

JWWYANT, We're absolutely thrilled to hear Andy and Brandon made your buying experience so enjoyable! We're so glad you felt comfortable and well-informed throughout the process. Your feedback about their approach 'being the way it should be' truly means a lot to us. Thank you for choosing Five Star Subaru and please stay in touch at 817-438-1700. Take care, David Cheney, General Sales Manager