Ken Garff Hyundai Southtowne

Had a great experience! Shout to Norman Hess for making the process fast and easy.

Dane in the service department was very communicative, calling every step of the way to repair two issues, one of which no one had ever been able to solve. He had a senior tech who was very familiar with my Hyundai model assigned, and it was finally fixed. They even have a video feature so I could see the part needing to be cleaned out. I'm very impressed with how communicative the service department is, and when I came to pick up the car, it had been washed as well. Top flight service.

Very good place to take your Hyundai for a routine check. Very pleased with the attention!

Professional staff, friendly, will always take the time to listen to your needs, new building is nice 10 Stars!

Took my car in for front rotor/brakes repair yesterday. Left car and went to work (appreciated the Uber they called for me to go to Trax station). Later got a call from service with estimate on brake job. Fine. Then said based on mileage, car needed transmission and brake fluid flushes, coolant flush and oil change, quoting me the price for each separate service. I hesitated to add more to the job. Service Advisor then said he could offer me a "package deal" for all services for $657. That was substantially less than the amount I was calculating in my head for all this stuff so I jumped at the deal. I asked my wife to pick up the car at the end of the day as I was working late. Imagine my shock when I got a notice that my credit card had been charged over $1,000! I called at 5:45 but, after being on hold for 10 minutes, was told no one was available in service department as they had all left for the day. Called again this morning and left detailed message. Advisor called back a few hours later. He claimed that the "package deal" was only for the fluid replacement jobs and did not include the rotors/brakes repair. This was definitely NOT made clear before I agreed to move forward. When the average person hears the term "package deal," he reasonably assumes it includes ALL services discussed, not just some of them. Advisor said he would have to talk with his manager (who is not working today) next Monday to see what could be done. I await the outcome and will adjust the number of stars in my review accordingly when we conclude this episode next week.

Loved the new service department, and how they updated me throughout the service process by sending me video links showing me each step of the services being performed. Awesome!

Poor communication, questionable honesty, overcharged and under service, left questioning when all said and done.

Very unprofessional. Contact is a joke. Flat tire repair. Under care coverage. Took two hours to reach someone in service and was then told to drop of the vehicle for the next available appointment in seven days. No loaner vehicle would be provided. Good thing I paid extra for the Care Advantage plan.

I paid extra for their synthetic oil AdvantageCare and they used conventional oil. The guy claimed they don't even carry conventional oil in their shop. Really? I find it hard to believe. Then why did I pay extra for synthetic oil? And it cleary says they used conventional oil on my paper! Their service is very shady.

Poor customer service diagnosis was wrong payed for service. Wasn’t the problem took back fixed never received refund like they promised. Has been leaking antifreeze since got back now bad called to have them fix it got the run around. Have purchased 2 vehicles from here service sucks used to be good now sucks. Won’t go back. I guess I donated money to the company never received my refund.