Ken Garff Hyundai Southtowne

Went to dealership to get my car appraised. Because i kept getting e- mails from them that they wanted to buy my 2018 hyndai sonata with 31000 miles. So i decided to get it apraised at ken garff hyndai. They only offered me $17,000. Car was like new!!! They were trying to rip me off!!!!. Ive bought from them twice a loyal customer i thought!! They lost my business for life. If your selling your car go to carmax in southjordan. I got $19,000 for my car.

Truly as bad as the low ratings indicate. Service has always taking longer than they say and when our brand new car window was stuck while on vacation they wouldnt help us as they said they were too busy with other emergencies as lots of the hyundais break down so we would have to leave it there with no way back to our hotel and it would probably take a few d ays to get to it.

Very disappointed with them since the moved to the location they are at now. First purchase was Sonta was treated like a queen every time I had the car service. Second vehicle I purchased was a Tuson I have taken this vehicle twice both times they never called me to say it was done. I had to call them. They used to clean your vehicle now they for get to take the seat covers out. What happened I think I won’t be dealing with these people anymore.

My blue link hasn’t worked in over a month. I have called snd left dozens of messages asking how to fix this. I have never gotten a call back. Don’t expect a call back unless it involves new charges. They won’t call back! I had to pick one person in order to leave this review. I picked someone in service only because it is a service related issue. I do not even know who to list as the person because literally NO ONE will call me back.

Had a great experience purchasing my new Genesis at Ken Garff. Kevin was easy to work with and no high pressure. First service appointment went great as well - worked with parts (Bill) and service (Jacob). I would recommend this dealership!

Bought our Hyundai Sante Fe in 2017. Well 62k miles later the transmission had to be replaced. I have a sister in law with the same problem after 30k miles with hers. The ken Garff service guy Jay, was great to work with. Hyundai approved a refurbished tranny for the car but the problem we had was.... We had to pay $330 for diagnostic tests and tranny fluid change before the warranty kicked in. I thought when we bought the car and we received a 100,000 mile/10 year warranty was it meant you were covered on that warranty?...NOPE! you pay for testing before Hyundai decides that the faulty part was their fault. I put in a claim to get reimbursed and was told "we don't reimburse customers when they are given a wrong diagnosis". WHAT? now your telling me one of your service teams that work on Hyundai cars don't know what they are doing? Wow Hyundai through them under the bus. Buyer beware when you buy a new Hyundai with 100,000 mile/ 10 year warranty.

Because we live in Southern Utah where there is no Genesis dealership (ugh!), I made an appointment a month in advance for repairs to our Genesis G80 Sport. We brought it here a year ago and their special Genesis service rep took great care of us. That rep left the dealership, and so I made the appointment with their new one and only Genesis service rep, Jordann Heiden. Very nice young lady who assured me that she'd have everything set up for us including delivering a loaner car to my son's home where we were staying. The Monday came and I called Jordann that morning to make sure the car would be picked up. To my surprise, Jordann was not in that day, and there was no other Genesis trained reps specifically assigned to Genesis service as is Genesis policy. The bonus was that no one seemed to know what our situation was and what we needed. Well, to shorten the rest of the story, we were handed off to Ryan, then Mario, then Steve, then back to Mario through the whole week as they tried to repair three items, only one of which they actually fixed. Steve the service mgr promised to get the car back to us since we needed to travel back south, but when I called Saturday morning at 9:00 am I found Steve was not even coming in that day. Frustrating week! Don't waste your time. We aren't in the future. Dave M. where are you? We need you!

I bought my car in April and noticed that there was three cracks in the windshield. I asked them if they would replace the windshield and I was told that it would take one to two weeks to fix and they would charge ME for it before I even bought the car. I was then reassured that those cracks were chipped and sealed and they wouldn’t cause me any issues even when it got cold. I woke up this morning to run some errands and started my car up and my heater was set to 73 to defrost my windshield as it snowed. As soon as I took off to drive I noticed that one of the cracks was spreading outward and across my entire windshield. I contacted the dealership and told them what had happened and who I worked with and they said they would get back to me. They left me a voicemail from the salesman saying that I hit something or had more rocks to hit my windshield (which I didn’t) and that there was no way that he could help me. He sounded irritated and was overall rude in his voicemail. I will never go back to this dealership nor will I tell my family or friends to go here. I should’ve read these reviews before purchasing at Ken Garff.

Kellen was excellent I would rate him a 4.5 stars. However I was promised the check engine light would be fixed. First trip to service department no one knew what I was talking about. 2nd trip to the service department... Wrong parts were ordered and the field door wasn't painted. making my third trip down on Saturday to the service department, fingers crossed. The service department doesn't like to return calls so I'm hoping everything's ready to go.

They did t waste my time with talking about cars they knew I couldn’t afford. They asked what I was looking for and I told them. I indicated how much I wanted to pay and what I could offer down. It took some time for the financier and salesman to get a deal going, but they never once came out and asked to barter or negotiate. They knew the goal and though it took some time they kept at it until they were able to get me the payment I could afford. They looked into every avenue first. They didn’t keep trying to talk me into paying more, so when they finally came out and said, this is the best we can do, and it was only $13 more a month then I asked them for, I agreed. I knew they’d done their best and I left in a brand new Kona, the closest to “baseline” model they had and yet outside of leather seats, came with every bell and whistle I wanted. Best part, my insurance only when up $38 thanks to all the included safety features!