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(166 reviews)

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Run, do not walk, away from this IAuto

Bought a car at Iauto. Iauto tried to add $800 to the price, hidden in the paperwork. Carefully checked all warranty information. Car leaked oil when I got home from buying the car!! No way they did not know this. Wont return calls. Wont give me the managers name. DO NOT BUY FROM HERE. Dishonest, deceptive and disingenuous HACKS!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
7 people out of 8 found this review helpful. Did you?
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Too many bad reviews

I had set up an appointment to come out and view a MKX that I saw online then once I checked the reviews for the dealership I decided not to go in nine out of 10 reviews was terrible I think I'm going to keep looking

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
6 people out of 8 found this review helpful. Did you?
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Response was quick, professional and courteous.

Response was quick, professional and courteous. Austin even sent me additional pictures that I had requested.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very professional

I had a great experience with Shawn. He was very professional and got me in the car I was looking for with no long wait time!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
1 person out of 1 found this review helpful. Did you?
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Elisha was very helpful with all my questions.

Elisha was very helpful with all my questions. Im looking forward to purchasing from them when im ready.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Bait and switch

Worst experience ever. I started out being told everything was good and then told it wasn’t. They took my money and I never got the vehicle and they are refusing to refund me.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
4 people out of 5 found this review helpful. Did you?
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Stay away

Do not buy here, I had a very bad experience with this dealership. They will rip you off! I bought a truck from them that was supposed to be a good deal for a project truck, but the dealership did not disclose how badly rusted the truck was. I paid 9,500 for the truck and then once I have it looked at, I sold it back to them. I had the truck less than 10 days and they did not even offer to return my money. Instead, they gave my 3,000 back and they now have the truck up for sale again for 8,995. These guys do horrible business. I am already filing paperwork with the Ohio Attorney Generals Office. Again do not shop here.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
6 people out of 8 found this review helpful. Did you?
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Do not buy here, I had a very bad experience with this

Do not buy here, I had a very bad experience with this dealership. They will rip you off! I bought a truck from them that was supposed to be a good deal for a project truck, but the dealership did not disclose how badly rusted the truck was. I paid 9,500 for the truck and then once I have it looked at, I sold it back to them. I had the truck less than 10 days and they did not even offer to return my money. Instead, they gave my 3,000 back and they now have the truck up for sale again for 7,995. These guys do horrible business. I am already filing paperwork with the Ohio Attorney Generals Office. Again do not shop here.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

Absolutely the worst customer service from Shawn in sales

Absolutely the worst customer service from Shawn in sales to the sales manager! Never would recommend this dealership to ANYONE!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

HORRIFIC CUSTOMER SERVICE

Absolutely rude, inappropriate & terrible customer service by Shawn who never followed up as promised, horrific attitude by Tom as well as the sales manager. I would NEVER RECOMMEND this place to ANYONE. I saw a lot of poor reviews after the fact experiencing the same issues I had. Their response is always the same chain letter. DO NOT GO HERE!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
6 people out of 7 found this review helpful. Did you?
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