Reviews
Run, do not walk, away from this IAuto
Bought a car at Iauto. Iauto tried to add $800 to the price, hidden in the paperwork. Carefully checked all warranty information. Car leaked oil when I got home from buying the car!! No way they did not know this. Wont return calls. Wont give me the managers name. DO NOT BUY FROM HERE. Dishonest, deceptive and disingenuous HACKS!!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Too many bad reviews
I had set up an appointment to come out and view a MKX that I saw online then once I checked the reviews for the dealership I decided not to go in nine out of 10 reviews was terrible I think I'm going to keep looking
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Response was quick, professional and courteous.
Response was quick, professional and courteous. Austin even sent me additional pictures that I had requested.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Very professional
I had a great experience with Shawn. He was very professional and got me in the car I was looking for with no long wait time!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Elisha was very helpful with all my questions.
Elisha was very helpful with all my questions. Im looking forward to purchasing from them when im ready.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Bait and switch
Worst experience ever. I started out being told everything was good and then told it wasn’t. They took my money and I never got the vehicle and they are refusing to refund me.
- Customer service 2.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Stay away
Do not buy here, I had a very bad experience with this dealership. They will rip you off! I bought a truck from them that was supposed to be a good deal for a project truck, but the dealership did not disclose how badly rusted the truck was. I paid 9,500 for the truck and then once I have it looked at, I sold it back to them. I had the truck less than 10 days and they did not even offer to return my money. Instead, they gave my 3,000 back and they now have the truck up for sale again for 8,995. These guys do horrible business. I am already filing paperwork with the Ohio Attorney Generals Office. Again do not shop here.
- Customer service 2.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Do not buy here, I had a very bad experience with this
Do not buy here, I had a very bad experience with this dealership. They will rip you off! I bought a truck from them that was supposed to be a good deal for a project truck, but the dealership did not disclose how badly rusted the truck was. I paid 9,500 for the truck and then once I have it looked at, I sold it back to them. I had the truck less than 10 days and they did not even offer to return my money. Instead, they gave my 3,000 back and they now have the truck up for sale again for 7,995. These guys do horrible business. I am already filing paperwork with the Ohio Attorney Generals Office. Again do not shop here.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Absolutely the worst customer service from Shawn in sales
Absolutely the worst customer service from Shawn in sales to the sales manager! Never would recommend this dealership to ANYONE!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
HORRIFIC CUSTOMER SERVICE
Absolutely rude, inappropriate & terrible customer service by Shawn who never followed up as promised, horrific attitude by Tom as well as the sales manager. I would NEVER RECOMMEND this place to ANYONE. I saw a lot of poor reviews after the fact experiencing the same issues I had. Their response is always the same chain letter. DO NOT GO HERE!!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase