Reviews
Smooth and seamless experience...
Bought a 2015 ATS on Tuesday afternoon...picked it up on Wednesday afternoon. Everyone was wonderful with their help, especially the gentleman(whose name escapes me) who talked me through all the "bells and whistles" with the touchscreen, etc.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Mr. Johnson
The service was wonderful but the vehicle is a piece of junk. It is definitely my last Cadillac.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello there, we appreciate you taking the time to leave us this feedback. Thank you again for choosing Colonial Cadillac and we hope to see you again.
Great service team
The Service Team as well as all employees of Colonial Cadillac are always very courteous, friendly, and provide complete information regarding the repairs/maintenance work being done on my vehicle. I am always treated with the utmost respect from each employee I encounter. I have purchased 4 Cadillacs from this dealership. Peter Cascio, assistant service manager, our salesman John Bradley, and cashier Denise Leigh are extremely knowledgeable and courteous whether we are on the phone or interacting at the dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we are so happy to read such a great review about Colonial Cadillac! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
review
everything was fine, except the car couldn't be washed as it was out of service
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
The BEST dealership!
The staff made us feel like part of their Cadillac family right away. They were very knowledgeable and made sure that the car and service exceeding our expectations. We drove quite a distance from Connecticut, and it was well worth it. We will definitely buy more cars from Colonial Cadillac!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent
I had a great experience with Joe LaTores, everyone was friendly I will definitely recommend this dealership to friends and family. Thank you for a Great Experience!!!!!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Outstanding
Very happy with the appointment time, repair time and the service performed. The loaner car made everything easier and pleasant. The service cost was fair and reasonable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great experience
John was a pleasure to work with, and I love the vehicle I bought! I will recommend your dealership to friends and family, and plan to bring my vehicle in for service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
trade in and new purchase
I had a good experience and was treated very fairly with my trade in vehicle the transaction went very smoothly and no pressure sales John and Mark were very helpful and knowledgeable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Service experience
Everyone encountered during this service experience were friendly and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase