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Lexus of Orange County

(1,474 reviews)
Visit Lexus of Orange County
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:00pm
Tuesday 9:00am–8:00pm 7:30am–5:00pm
Wednesday 9:00am–8:00pm 7:30am–5:00pm
Thursday 9:00am–8:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–6:00pm 7:30am–4:00pm
Sunday Closed Closed
2023 consumer dealer award
View 3 awards
2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award
New (877) 413-7183 (877) 413-7183
Used (888) 332-6216 (888) 332-6216
Service (888) 834-5326 (888) 834-5326

Reviews

(1,474 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Orange County from DealerRater.

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I had been to other dealerships looking to make a deal on

I had been to other dealerships looking to make a deal on a specific car and was disappointed at every turn, I came to this dealership thinking that I might just have to settle for not buying a car, lo and behold I came to this dealership and found my holy grail. the process could not have gone any smoother, the salesman Marc Mendoza was incredible and attentive making the whole process worth the cost of gas, toll and 45 minutes it took to get there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're pleased to hear Marc made the car buying experience a smooth one! See you next time!

The customer service is excellent!

The customer service is excellent! They are very accommodating. From the beginning to the end everyone is nice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hello, it's wonderful to see you received excellent customer service from our friendly team. Come back again soon!

I never thought that I would have a pleasant experience

I never thought that I would have a pleasant experience in buying a car but this dealership was an exception. Everything was straightforward. No tricks. Of course you expext them to make profit but it was all within reason. Highly recommended.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hello, we're pleased you had a pleasant car buying experience! We appreciate your recommendation and look forward to seeing you again!

We purchased a vehicle from an online ad.

We purchased a vehicle from an online ad. Vehicle was as stated in the ad. Marc was pleasant and professional. Easy quick purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hello, we're pleased to hear Marc was pleasant and professional during your easy car buying experience. We look forward to working with you again!

The dealership was very well run And the staff was

The dealership was very well run And the staff was extremely helpful. My car was done in a very timely fashion, I was made comfortable while waiting and all of my questions and concerns were answered. I was extremely happy with the service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi Karen, thank you for sharing your feedback about how helpful our team was with getting your vehicle serviced in a timely matter. We look forward to seeing you again!

The best experience of buying a car.

The best experience of buying a car. Melissa Horan is an exceptional wonderful person. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hello, we think Melissa is wonderful too! It's great you had the best car buying experience with her. We look forward to seeing you again soon!

I went in on a very busy day and just when I had given up

I went in on a very busy day and just when I had given up waiting, A salesperson approached me and my family with great respect and professionalism and was able to convince us to walk back inside, with his help I walked out of that dealership with my Brand New Lexus IS hours later… Thank you for your help and dedication Marcial Mendoza, great job!!! In our opinion, you deserve employee of the Month👏🏼👏🏼

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, congrats on the new Lexus IS! It's great to see Marcial provided professional service during this process. Come see us again!

Very pleasant reception and send off.

Very pleasant reception and send off. It was snowing so not sure if they usually wash the car, but I Appreciate the mats cleaned.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your review and we hope to see you again!

Excellent service.

Excellent service. One of their sales Rep. was very patient as he assisted me in activating my remote start, even though I had purchased my vehicle at a different dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate your positive feedback about the excellent customer service you received. Come see us again in the future!

Adrian Galeas was a pleasure to work with.

Adrian Galeas was a pleasure to work with. He was easy to work with. It was a stress free purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi John, it's great to see Adrian was a pleasure to work with during your stress-free car buying experience. See you next time!