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Crown Acura

(350 reviews)
Visit Crown Acura
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday Closed Closed
New (216) 647-0742 (216) 647-0742
Used (216) 647-0694 (216) 647-0694
Service (216) 313-9816 (216) 313-9816

Reviews

(350 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crown Acura from DealerRater.

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We had a wonderful experience at Crown Acura. Our salesman, Sean, was extremely helpful. He answered all of our questions and made the used car buying experience very comfortable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Acura TLX A SPEC

Amazing dealership!! Drove 8 hours to purchase the car. Matthew Dodok Did a spectacular job helping me with my Purchase. We worked out everything with the purchase and trade online. When I picked the car up he took a lot of his time to show me the features the car was equipped with. If you want to buy a car from someone that makes sure the is as described and follows up after with you after the sale, Matthew is the man you want. Ryan Ruiz in financing did a great job getting me in and out of the dealership quickly and smoothly. They were the only Acura dealer I could find that tried to sell me a car online when I had a trade. Every other dealership was only worried about when I could make it in to drive their car. I highly recommend this dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Truck driver

I recommend Matthew Dodok He was very professional and a Real stand up guy thank you Matthew. I would recommend Crown acura to anyone that is looking.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Awesome Sales Consultant - Matthew Dodok

Matthew Dodok is one of the best sales professionals I have ever met. I loved the car and could have bought it much closer to home. The reason I didn't was because of Matthew - personable, professional, transparent and EXTREMELY knowledgeable. A great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Sales Associate -Sean Pontikos

Sean Pontikos from Crown Acura made buying my first Acura (2019 RDX) incredibly easy. Sean was patient, answered all my questions and made himself available throughout the process, whether he was working on a given day or not. After my purchase when I had a few questions he took time out of his schedule to help me out. If you are thinking of buying an Acura, Sean is your guy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2019 RDX

Very easy to deal with. No high pressure and very knowledgeable. Was able to locate the SUV we wanted and was delivered quickly. Will pick up for service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Experience, Worked with Matthew Dodok

They did a great job, it was the quickest car buying experience we've ever had, and everyone from sales to finance did their best to give us everything that we wanted at the best price. We live out of town, and they were even willing to overnight paperwork and make other accommodations to save us on travel time and expense. Matthew was awesome to work with, and we will likely buy here again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Outstanding Experience

My recent experience at Crown was nothing short of exemplary due primarily to my salesman Sean Pontikos. Sean was very easy to work with, knew his product well, was virtually available 24/7 and was never pushy. I would recommend him unconditionally.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Best experience EVER!

I can say I had a grate experience and that matthew was the best sale consultant I have ever had in the car buying process

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Does not hold their end of agreements

Was dealing with the dealer on a $200k NSX, we were close in numbers. I asked for a lease payment amount. Dealer decided that they could no longer honor their deal, and left me in the dark for quite a few days. Very unprofessional, I would not trust them.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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