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Crown Acura

(350 reviews)
Visit Crown Acura
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday Closed Closed
New (216) 647-0742 (216) 647-0742
Used (216) 647-0694 (216) 647-0694
Service (216) 313-9816 (216) 313-9816

Reviews

(350 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crown Acura from DealerRater.

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Senior Financial Advisor

Wonderful experience working with Matt D. Professional and honest, articulate throughout the buying process. This is the second vehicle I've purchased through Matt. A top notch sales professional who has earned my respect and loyalty!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Best Experience

Just purchased a 2019 RDX from Sean Pontikos. I would rate our experience with 6 stars but there are only 5! We drove the RDX in October but did not decide to purchase until January. The process was done entirely by phone and email until it was ready for pick up. Could not have been any smoother. We got EXACTLY what we wanted and stayed within our budget. No other dealer we contacted could or would do the same and all pressured us to come to the dealership to discuss. We would definitely buy from Crown and Sean again. Ryan Ruiz did an expert job of explaining paperwork, as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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What a great experience!

My wife and I bought a car recently from Sean. He made the experience painless with his patience, attention to detail, and overall kindness! We had a sensor light go on a few days after purchasing the car and Greg agreed to look at. I’m quite sure other dealerships wouldn’t have done the same! We will purchase our next car from Crown!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great experience

Had a good experience purchasing an Acura RDX. Christopher McGrew and Matthew Dodok were upfront about leasing numbers and gave me a fair price on the car. Matt was very thorough with setting up things and making sure I was comfortable with all the features. Easy to reach via email or phone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Buying experience

From the first email with Chris, to meeting and dealing with Sean our sales associate, to driving off the lot in my new RDX, I couldn’t be more content! We reluctantly traveled 2 hours to get there but left feeling very happy we made that trip. If your tired of being scammed by uncaring car dealers I recommend you go to this dealership and contact Sean and/or Chris for a professional, truly transparent, and enjoyable car buying experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Go see Matthew Dodok

Our sales consultant, Matthew Dodok, was a pleasure to deal with. This is the second vehicle we purchased from him. He made sure we were going to be completely satisfied and never once applied any pressure on us to buy from him. He also follows up with any questions you might have and goes out of his way to make certain you are happy. Sara Dense (delivery coordinator) was very helpful in explaining some of the car's features. Colin MacLean was also very approachable and friendly. Everyone we dealt with was very professional. Highly recommend Crown Acura.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Go see Sean at Crown Acura !

I was looking for my first car and Sean made this process so easy ! You always hear bad things about car salesmen: too pushy, only care about the sale etc. but I would not use any of those to describe Sean . He was very nice and accommodating and I love my 2019 RDX! When you pick up your car they have another rep walk you through the features, Sarah, she was also great and helped me get my car set up before driving away . Great cars and great service can’t ask for anything better !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Matthew at Crown Avura

Matt was amazing to work with! It is always stressful for me when making a large purchase such as this and Matt was fair, friendly and professional throughout the entire process. Matt's non-aggressive sales approach makes him very easy to work with! Sara was also extremely helpful with explaining the features of the car! I would recommend working with both Matt & Sara!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Go Visit Sean & Ryan at Crown Acura First !

Throughout the process of my new car search, Sean Pontikos was hands down the most professional and understanding of my needs versus wants. His detail to information and communication sealed the deal and a great deal it was! Ryan Ruiz, finance manager, closed out my paperwork in quick fashion while explaining all information so that I could understand. I could not be happier with the service I received from these two with No Pestering whatsoever. Whatever vehicle you are looking for, go see these Sean & Ryan at Crown Acura - you'll be truly impressed!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Oil Change turned Into New Lease

If you’re looking for a new vehicle I recommend going to see Sean P. at Crown Acura!!! He remembered me from a visit in September. I went in on Dec. 13th for a simple oil change and decided to ask Sean what my options were since I was going over my miles on my 2016 ILX. Sean gave me my options and worked a great deal. Now I’m driving a 2019 TLX. I UPGRADED MYSELF!!! Sean was upfront, honest and one of the BEST sales reps I have ever encountered. Usually sitting in the dealership can take all day, I went in at 1:30 and was out by 5:00. Record timing in my option. The team at Crown Acura made the transaction simple and far from painful. I’m glad to be in my second lease with Acura!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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