Skip to main content

Crown Acura

(359 reviews)
Visit Crown Acura
Sales hours:
Service hours:
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday Closed Closed
New (216) 647-0742 (216) 647-0742
Used (216) 647-0694 (216) 647-0694
Service (216) 313-9816 (216) 313-9816

Reviews

(359 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crown Acura from DealerRater.

Want to share your experience with this dealership?

Write a review

Best Customer Experience in 5 years!!!

Mathew Dodok provided stellar customer service and salesmanship. His ability to help me find the perfect car that I love is so appreciated . Mr. Dodok went on and above to make sure I had a full experience including helping me navigate all functions of my new vehicle. I am a very happy customer…🙏🏾

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
9 people out of 9 found this review helpful. Did you?
Yes No

Great experience

We had a very great experience with the our new lease. Matt was the most patient and kindest salesman we've ever worked with. He wasn't pushy. He took the time to help set everything up on our new car and go over everything in detail. The dealership owner also stopped by and he was very nice. This is our second purchase with Crown Acura and won't be our last.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
8 people out of 8 found this review helpful. Did you?
Yes No

Third car in four years

This was our third purchase from Crown in the last four years. The experience was great, Sean Pontikos is very knowledgeable an answered all of questions both at the dealership and over the phone. No pressure to buy any options or upgrades. Always gave us a fair value for trade-in. The service has also been great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
7 people out of 7 found this review helpful. Did you?
Yes No

Exceptional Service

This was my first time buying a car in a long time and Matthew Dodok made the process easy and enjoyable. Throughout the entire process he was very informative and helpful, even when I was not at the dealership he would return questions via email/phone call quickly. I really appreciated how he and the rest of the team at Crown Acura seemed to go out of their way to make sure that I had the best experience possible. Would highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
7 people out of 7 found this review helpful. Did you?
Yes No

Top Class Service

One of the best car buying experiences I’ve had in a long while. Right out the gate Matt was very engaging and attentive to my specific needs which resulted in me acquiring the car that desired. Would definitely recommend this dealership to any future buyer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
7 people out of 7 found this review helpful. Did you?
Yes No

Great buying experience

One of the best car buying experiences I have had. There was no pressure and the salesperson was very knowledgeable. I highly recommend Sean as well as Crown Acura.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
5 people out of 5 found this review helpful. Did you?
Yes No

Review

Matthew Dodok is very friendly and easy to work with. Highly recommended! Made the buying process a breeze. The transaction was fast and painless. Thanks again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
5 people out of 5 found this review helpful. Did you?
Yes No

The Crown Acura car buying experience

I would like to tell everyone who is trying to buy a Acura shop at Crown Acura because Matthew Dodok is a great salesman and his team is also awesome. I'm very satisfied with my purchase and I'm very satisfied with the service I recieved. I'm always going to shop here for my cars and I hope everyone else does also so you can feel like me. Thanks Crown Acura and Matthew Dodok

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
5 people out of 5 found this review helpful. Did you?
Yes No

Highly Recommend

I have gone to this dealership for several years. Every time it is a very nice and smooth experience. I would highly recommend this dealership to anyone. In particular, Matthew Dodok, is very personable and efficient and always demonstrates integrity.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
5 people out of 5 found this review helpful. Did you?
Yes No

Excellent service

We recently purchased an Acura RDX. Sean made the process simple, straightforward and pleasant. He is extremely knowledgeable and helpful. His primary interest is you being satisfied with your purchase. I’d highly recommend him to anyone in the market.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
5 people out of 5 found this review helpful. Did you?
Yes No