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Crown Acura

(359 reviews)
Visit Crown Acura
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 1:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday Closed Closed
New (216) 647-0742 (216) 647-0742
Used (216) 647-0694 (216) 647-0694
Service (216) 313-9816 (216) 313-9816

Reviews

(359 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crown Acura from DealerRater.

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Great experience

Great Experience working with this Dealership. Sean was my contact and he was very responsive and helpful! I'm an out of town customer and they made the process seamless. Great Experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
4 people out of 4 found this review helpful. Did you?
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Well done, again!

Matthew Dodok and Crown Acura are first class. They make the vehicle purchasing process a pleasure and are attentive to all the little details. Keep up the great work! Respectfully, Scott R. McClure

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
4 people out of 4 found this review helpful. Did you?
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Sean Pontikos was Great!

Sean Pontikos was a the most knowledgeable saleperson I have every experienced. He gave great insights to every vehicle we considered and helped us decide on the right vehicle for our needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Stellar Sales Experience

Our salesperson Matthew Dodok was so great to work with. He was so hospitable and accommodating for our family during our two test drive visits, as well as on the day we purchased and took delivery of our new MDX. His communication was efficient, and he was always extremely polite and professional. He even went out of his way to help me make the delivery portion a surprise for my unsuspecting spouse. If you are considering purchasing an Acura, I have no hesitation whatsoever in recommending Matthew. Everyone else we interacted with during the purchasing process was also very helpful and kind, but Matthew was truly a standout!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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No Pressure, No Hassle

Matthew was fantastic through the entire process. He answered all my questions and was genuinely invested in helping me make the right decision for me not what was best for him or the dealership. There was no pressure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Pleasant Experience

Matthew did a great job. No hassles or pressure. He even went out in a downpour to bring up a car for a test drive even when I told him I am just looking.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Great experience!

Started our search on the internet and everyone was very quick to respond. Went to the dealership, where we met Matt, who took excellent care of us. Everything was quick and easy. Will definitely come again and recommend to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Terrific!

Salesperson, Matthew, was outstanding! Matthew was knowledgeable about vehicle and “no-nonsense” financial information. No games, delays or other salesman tactics. He sat with my wife and patiently reviewed all the features and technology. I would seek his assistance when I am ready for the next vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Just lease and you 2023 Acura MDX from Crown Acur

I have leased multiple car from Crown Acura .Mathew Dodok had been my contact person. He's always very professional very helpful and always offered me the best deals. I Highly recommend him

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Excellent

This was an incredibly easy process from start to finish. Matt Dodak was informative and straight forward in getting me in the car I wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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