Joe Cooper Ford of Edmond

Really, please just consider going anywhere but here. I received the most disrespectful, snide, condescending, womanizing treatment from Malachi Millben, his sales manager, and the rest of the staff in general. My boyfriend, his father, and myself went in on a Friday night to look at a car for me, and we were treated fairly with a decent amount of respect. After some talk, we walked away without a deal we could agree on. Within an hour of leaving, I had an email from our salesman, Malachi. The next day I negotiated on my own behalf and we eventually reached an agreement. I returned to the dealership solo, and after informing the staff that I would not be financing through them but would instead be handling my own financing directly with my credit union (as I have done with every vehicle I have ever purchased) I was met with resistance. The staff made several rude comments about how “inconventient” that is and how “it doesn’t make sense” and is “weird but do whatever you want.” I was spoken to like I am a child and like I am unintelligent/incapable of making decisions for myself. I was able to shake it off because I *thought* I was getting a good deal on a car I have wanted for a very long time. I went in to meet with an agent at the credit union I use, and our numbers for the total cost came up identical to each other’s per the information laid out in a purchase agreement, but different than the dealership’s bottom line on said agreement. I’ll spare the boring details, but among other things during a call about the discrepancy in price, Malachi told me this is “basic math, I don’t know what you don’t understand” and he laughed at me while stating “I’m really trying to remain professional here.” The call happened to be on speaker phone, and the bystanders who were in earshot had shock and disbelief painted all over their faces at his comments. I have never been made to feel like a joke in my life until that point. It goes without saying I backed out of the deal immediately and will happily take my money elsewhere. It should be noted, I emailed a manager regarding this situation. I received an “I’m sorry, we don’t usually conduct business that way” response that is pretty useless. My boyfriend, however, received calls almost immediately from different managers trying to apologize. Considering that it was never my boyfriend’s deal, the car was for me, I was the sole negotiating party, and I was the sole party responsible for the financing, this strikes me as odd. I hate to accuse any individual or business of sexism, but this sure feels a lot like unfair treatment due to the fact that I’m a young woman. Last I checked, my money is just as green as anyone else’s.

I'm not sure if it was incompetence or deceit, but they tried to sell me a vehicle that had something obviously wrong with it. I test drive 3 different vehicles to verify I was hearing something wrong. I obviously wasnt going to buy it, but decided to be a good dude and bring up the problem with the salesman. He said he heard it, tried to talk around the issue, said his manager verified that it was "all good", and still tried to sell as is. This is after getting the bait and switch from the truck I wanted (that was "already sold") to one they just wanted to sell. They have low prices but I dont trust their vehicles, competence, or morals one bit

Price match guarantee is car dealer gimmick. That girl waves the money around yelling who loves you Oklahoma. Joe promises the guarantee. I've sent them info to price match.....Cricket cricket. Shop elsewhere folks.

Buying experience was spectacular. Very professional atmosphere, from the parts dept, to customer waiting area to the receptionist. Hands down the best car dealership in OKC!

Is there a review that is LESS than a star??!! I debated whether to even write a review. I am a patient person and can handle a lot but - Oh my gosh I cannot tell you of all the problems I had with taking my car in to the shop at Joe Cooper Ford Lincoln in Edmond. Mind you I have an older car, however, I thought I was doing right by my car in taking to what I thought was a PROFESSIONAL place. First time I brought it in: Advised the service rep (will not name names) that I thought it was the Ignition Igniter according to Auto Zone, I was informed JC did there own diagnostic and I thought that was fair. Well, after the diagnostic and $150 later, I was told it was the brakes that definitely needed fixing (among other maintenance, however this was believed to be the core issue). Ok, so I got the brakes fixed and went ahead and had fixed the spark plugs and "wires"...... (later to find out my car doesn't have wires, it has coils). Moving on - I got my car back and it WASN'T FIXED, LIKE DO YOU EVEN TEST DRIVE? (oh yeah the do, that story is for the 3rd time around) Second time around: Immediately turned around and brought it back. So now I'm told something to do with wires that were pulled out by the first fix. I was told they fixed that but when the technician went to test drive the car they BLEW OUT MY TIRE...and then had the nerve to call me and say "oh do you have insurance on your tires". Why should I BE RESPONSIBLE for something YOU did under YOUR care. At any rate, they ended up fixing the tire, rightfully so. At this point, I reached out to someone that I knew that worked in Management for Ford and when they got involved, I was told I was over charged and they ended up owing me money back. Ok tire fixed, everything should be fine now, right? WRONG. Third times the CHARM??: You'd think........ ok so got my car back the THIRD time and not even 5 miles down the road did my car start doing the EXACT same thing as when I initially brought it in. Ok this was a Friday, at this point I had to wait until Monday to bring it BACK in. This time I was told that another diagnostic would need to be run for another $150, told it was RATS that chewed the wires and it looked fresh because it wasn't there before (but was told they didn't check the engine before, WHAT... your telling me you didn't check the engine the last two times it was in your care, um ok) - I understand the rodent wiring can happen, but I live in the city and your telling me it happened in the 3 days it was at my home prior to back in your lot yet again, like are you kidding me, this is a joke. Well, after being told by the service rep that it was the rodents and that was the cause of the problem I'd need to pay more (HOW COULD IT BE IF THE CAR WAS INITIALLY DIAGNOSED AS NEEDED BRAKES AND SHOCKS? DOES THAT MAKE SENSE TO YOU?) Ok so now the root of the problem finally solved - THE IGNITION IGNITER. So, everything was fixed I was told and then I got a call that while the technician was test driving it, SOMEONE else rear-ended my car - COME ON, IS THIS A DREAM??! All this happened in the course of 3 WEEKS! Finally fixed and then I've got to go through the insurance company to get an estimate to fix my car. That took another 2-3 weeks!!!! It's still not fixed by the way... ON A POSITIVE NOTE: The individuals I knew in management that were helping me, I am very grateful for because I have a feeling I would have been charged 3 times as much as I was (and even over charged at that). The service rep does NOT know what they are doing CLEARLY and the technicians, your guess as good as mine. MORAL OF THE STORY - NEVER TAKE YOUR CAR TO BE FIXED AT JOE COOPER FORD LINCOLN IN EDMOND - I WOULDN'T EVEN WANT TO BUY A CAR FROM THERE NOW EITHER.

Horrible customer service. After the sale they are pretty much done with you. They say they’ll call you back, but they don’t. I will never buy another car from them.

Had a belt put on my truck. Just over a 1000 miles down the road the belt failed. I was traveling and a couple hours from home. Had the truck towed to the local ford dealership at a hefty price. A family member had to travel 4 hours round trip to get my wife and daughter home while I rented a hotel room due to it being Sunday evening. The next day went to that ford dealership and they replaced the belt and I was back on the road late that afternoon. Contacted Joe Cooper who told me to contact Ford for a reimbursement of tow charges occurred because of faulty part. . Contacted ford and did as they asked. After weeks I contacted Joe Cooper to follow up. They said I needed to contact Ford. Contacted Ford and they said I needed to Resubmit to them what I submitted to Joe Cooper by mail. Contacted Joe Cooper and they said they are not Ford and are just a dealership. I spent the extra money going to this dealership to get a service I felt confident and covered if something happened. Something happened and I just get the run around on who should be responsible. No longer confident because they will not cover you.

They play a new game of bait and switch. Saw a NEW truck we wanted to buy on the internet at the price we wanted to pay. when we got their a sales person came out with us and we showed her the one we wanted. She went in and came back out to us and told us that NEW vehicle was just put into the service program and they CAN NOT sale it to us until it gets 2000 miles on it. That is not a new truck to me. Something wrong here if you ask me. I guess this is how JOE COOPER runs their business.

Went to Joe Cooper Ford of Edmond to try to get our rear seats fixed on our 2017 Ford Explorer. The dealership refused to fix the seats even though they were under warranty. Need this fixed. Not to mention when we bought the car, the dealership had us come back countless times to fill out paperwork that should have been taken care of the day of the purchase. Waste of time.

We were there 3 weeks ago looking at a truck. The second we started the truck I knew something was wrong with it. We decided to go look somewhere else but our salesman Terell said if we liked the truck they would get it fixed and give us a loaner while they did that, including the manager saying if we weren't happy with the way the truck was delivered to send it right back. Forward 2.5 weeks later, they bring us the truck to find out there's still something wrong with it (same noise and engine light is on, which hadn't been before) they refused to take the truck back to fix it after we spent 4k ok their extended warranty. So here we are trying to find a Chevy dealership that will take it and still waiting on Joe Cooper Ford to return calls. AVOID THIS PLACE AT ALL COSTS!!!!!