Joe Cooper Ford of Edmond

Buying experience was spectacular. Very professional atmosphere, from the parts dept, to customer waiting area to the receptionist. Hands down the best car dealership in OKC!

Is there a review that is LESS than a star??!! I debated whether to even write a review. I am a patient person and can handle a lot but - Oh my gosh I cannot tell you of all the problems I had with taking my car in to the shop at Joe Cooper Ford Lincoln in Edmond. Mind you I have an older car, however, I thought I was doing right by my car in taking to what I thought was a PROFESSIONAL place. First time I brought it in: Advised the service rep (will not name names) that I thought it was the Ignition Igniter according to Auto Zone, I was informed JC did there own diagnostic and I thought that was fair. Well, after the diagnostic and $150 later, I was told it was the brakes that definitely needed fixing (among other maintenance, however this was believed to be the core issue). Ok, so I got the brakes fixed and went ahead and had fixed the spark plugs and "wires"...... (later to find out my car doesn't have wires, it has coils). Moving on - I got my car back and it WASN'T FIXED, LIKE DO YOU EVEN TEST DRIVE? (oh yeah the do, that story is for the 3rd time around) Second time around: Immediately turned around and brought it back. So now I'm told something to do with wires that were pulled out by the first fix. I was told they fixed that but when the technician went to test drive the car they BLEW OUT MY TIRE...and then had the nerve to call me and say "oh do you have insurance on your tires". Why should I BE RESPONSIBLE for something YOU did under YOUR care. At any rate, they ended up fixing the tire, rightfully so. At this point, I reached out to someone that I knew that worked in Management for Ford and when they got involved, I was told I was over charged and they ended up owing me money back. Ok tire fixed, everything should be fine now, right? WRONG. Third times the CHARM??: You'd think........ ok so got my car back the THIRD time and not even 5 miles down the road did my car start doing the EXACT same thing as when I initially brought it in. Ok this was a Friday, at this point I had to wait until Monday to bring it BACK in. This time I was told that another diagnostic would need to be run for another $150, told it was RATS that chewed the wires and it looked fresh because it wasn't there before (but was told they didn't check the engine before, WHAT... your telling me you didn't check the engine the last two times it was in your care, um ok) - I understand the rodent wiring can happen, but I live in the city and your telling me it happened in the 3 days it was at my home prior to back in your lot yet again, like are you kidding me, this is a joke. Well, after being told by the service rep that it was the rodents and that was the cause of the problem I'd need to pay more (HOW COULD IT BE IF THE CAR WAS INITIALLY DIAGNOSED AS NEEDED BRAKES AND SHOCKS? DOES THAT MAKE SENSE TO YOU?) Ok so now the root of the problem finally solved - THE IGNITION IGNITER. So, everything was fixed I was told and then I got a call that while the technician was test driving it, SOMEONE else rear-ended my car - COME ON, IS THIS A DREAM??! All this happened in the course of 3 WEEKS! Finally fixed and then I've got to go through the insurance company to get an estimate to fix my car. That took another 2-3 weeks!!!! It's still not fixed by the way... ON A POSITIVE NOTE: The individuals I knew in management that were helping me, I am very grateful for because I have a feeling I would have been charged 3 times as much as I was (and even over charged at that). The service rep does NOT know what they are doing CLEARLY and the technicians, your guess as good as mine. MORAL OF THE STORY - NEVER TAKE YOUR CAR TO BE FIXED AT JOE COOPER FORD LINCOLN IN EDMOND - I WOULDN'T EVEN WANT TO BUY A CAR FROM THERE NOW EITHER.

Horrible customer service. After the sale they are pretty much done with you. They say they’ll call you back, but they don’t. I will never buy another car from them.

Had a belt put on my truck. Just over a 1000 miles down the road the belt failed. I was traveling and a couple hours from home. Had the truck towed to the local ford dealership at a hefty price. A family member had to travel 4 hours round trip to get my wife and daughter home while I rented a hotel room due to it being Sunday evening. The next day went to that ford dealership and they replaced the belt and I was back on the road late that afternoon. Contacted Joe Cooper who told me to contact Ford for a reimbursement of tow charges occurred because of faulty part. . Contacted ford and did as they asked. After weeks I contacted Joe Cooper to follow up. They said I needed to contact Ford. Contacted Ford and they said I needed to Resubmit to them what I submitted to Joe Cooper by mail. Contacted Joe Cooper and they said they are not Ford and are just a dealership. I spent the extra money going to this dealership to get a service I felt confident and covered if something happened. Something happened and I just get the run around on who should be responsible. No longer confident because they will not cover you.

They play a new game of bait and switch. Saw a NEW truck we wanted to buy on the internet at the price we wanted to pay. when we got their a sales person came out with us and we showed her the one we wanted. She went in and came back out to us and told us that NEW vehicle was just put into the service program and they CAN NOT sale it to us until it gets 2000 miles on it. That is not a new truck to me. Something wrong here if you ask me. I guess this is how JOE COOPER runs their business.

Went to Joe Cooper Ford of Edmond to try to get our rear seats fixed on our 2017 Ford Explorer. The dealership refused to fix the seats even though they were under warranty. Need this fixed. Not to mention when we bought the car, the dealership had us come back countless times to fill out paperwork that should have been taken care of the day of the purchase. Waste of time.

We were there 3 weeks ago looking at a truck. The second we started the truck I knew something was wrong with it. We decided to go look somewhere else but our salesman Terell said if we liked the truck they would get it fixed and give us a loaner while they did that, including the manager saying if we weren't happy with the way the truck was delivered to send it right back. Forward 2.5 weeks later, they bring us the truck to find out there's still something wrong with it (same noise and engine light is on, which hadn't been before) they refused to take the truck back to fix it after we spent 4k ok their extended warranty. So here we are trying to find a Chevy dealership that will take it and still waiting on Joe Cooper Ford to return calls. AVOID THIS PLACE AT ALL COSTS!!!!!

Warning future customers, I had contacted an internet employee inquiring about 2 particular vehicles. I told them my offers on both vehicles upfront to avoid waistkng their time and mine at the dealership.i asked the associate verbally and through text message if they verified the numbers with their management staff. They said all 3 times. I show up and they don’t budge on their online pricing. I strongly advise customers to avoid this business. There is plenty of other dealers that are upfront out there. Unfortunately this dealership sets a bad name for a business model that already has its challenges in this department. Sincerely, Disappointed Customer

NO STARS!!! Wonderful imagery about values and integrity by the Cooper Family. But unfortunately, the dealership conduct could not be more the opposite. We found an Expedition posted online. We went to the dealership and test drove it. Price posted online was also posted on the windshield. Dealership sent invoice to our bank and set an appointment for us to return to complete purchase of the vehicle. Upon our arrival the vehicle had not been detailed and was not ready for pick up. The sales manager, Bobby, finally came to us and told us that he would not honor that pricing and tried to increase the price more than $7,000.00. This is no typing error. That is in fact seven thousand dollars. What business that promotes themselves as always following basic principles of, “honesty, valuing relationships, earning and keeping the trust of our customers, treating people like you’d want to be treated and being easy to do business with”, conducts business in this manner? At no point in time did anyone ever contact us to say that there was any issue or any mistake. We do not conduct business in this manner and do not do business with anyone who does not have the common decency to honor an agreement.

Joe Cooper Ford charged me $5000 for an extended warranty on a used vehicle purchase, an amount that it turns out is in violation of consumer protection laws. When I brought this before their attention, I was told they didn’t care since I’d agreed to the purchase, despite the fact that they illegally overcharged me. Joe Cooper also made sure to sell my trade-in vehicle ASAP so that I couldn’t get it back after I take them to court, which I most assuredly will. Don’t go to Joe Cooper Ford Lincoln unless you want to get shafted by big business