Reviews
Write a reviewExcellent Customer Care
This was my 6th vehicle purchased from Tom Hodges Auto Sales and just like all the other times a pleasurable business transaction. I wasn't sure what i really wanted but i knew i needed something great on gas milage and something i could fit in- i am 6'2" and 200lbs. Tom personally took the time to show me the many cars he had and provided details on those models, with that information, i left for the day. After deciding on the vehicle i wanted(and no pressure from people calling the house) returned to meet with Craig and Lauren(Tom was out off the office) who did a fantastic job in getting behind the wheel of my new car within 2 hours! Thanks all... Robert
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
My Buying Experience
I went to them with very specific requirements. They did not have what I wanted on their lot, but found a car for me and had it ready within a week. The vehicle was exactly what I asked for as far as: Price Mileage Features Color
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
2nd car
I must say as this is the 2nd car purchased at Tom Hodges it was a very nice and very informative experience. they were very helpful and even taught me the importance of Gap Ins which I was not informed of correctly. The help and process was nice and they all pitched in to help make this car for my grandson go smoothly. Thank you each and everyone of you and for your prayers on my grandson for his car accident of few months ago. knowing that made me feel like a part of there family:~)
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
It was a very special day seeing all of you! SAFE! It was our pleasure serving you again! I am so glad you felt like family because you are. When we heard of the accident we prayed for all of you. Thankfully, all is well now! Please know you are always welcome here, even if just to stop by for a cup of coffee! So glad you had a nice and very informative experience! Look forward to helping again in the future!! Your Business Manager, Lauren Landes, 301.373.8747 lauren@tomhodgesauto.com
Awesome experience!
Great staff would go back again and recommend to others. They made my first buying experience a delight after being to two other places and was not treated half as well as I was at Tom Hodges!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hearing that you had a delightful, first-time experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing Tom Hodges Auto Sales, we wish you many happy miles in your new pre-owned vehicle. We look forward to serving you for many years to come! Thanks again! Tom
Best Service Department in Saint Mary's county
I have always received the best quality from here. I never feel like I am being sold services that are not needed. I moved to Charles County and still bring my vehicles over to Tom Hodges for any and all service needs.
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to write a positive review! Your satisfaction is the best reward for our everyday hard work. Please call us anytime you have a question or concern about your vehicle(s). Thanks again! Tom
Low tire pressure
Everything was excellent, until the following morning a low tire pressure alarm came on. The tires are in excellent condition, but they should have had the PSI level checked before the sale was made.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review and I apologize for the tire inconvenience. I spoke with Tom regarding your concern and he is offering for your to come in and allow us to fill your tires with Nitrogen. Nitrogen molecules are larger than Oxygen molecules (O2-which escape more easily through the tire). When temperatures change in the winter time the pressure in your tires change as well. Other benefits with Nitrogen are better gas mileage and longer tire life. This service will take about 30 minutes. We will look forward to seeing you again. Please call me if you have any other questions or concerns. Lauren
IF I ONLY WOULD HAVE STUCK WITH YOU, TOM
DEAR TOM, I HAVE BEEN A LONG TIME CUSTOMER OF YOURS SINCE YOU FIRST STARTED YOUR COMPANY. I BOUGHT MY CHILDRENS VEHICLES (now ADULTS) THROUGH YOU CHEAP! AND VERY RELIABLE AND HONEST, which i know is why you have such a thriving, wonderfull business. I TRULY WISH YOU COULD HELP ME OUT OF THIS MESS I MADE WITH ANOTHER LOCAL DEALER. MY HUSBAND AND I RECENTLY ADOPTED OUR THREE GRANDCHILDREN AND AFTER THAT OUR FAMILY VEHICLE BROKE DOWN AND AFTER USING MY DAUGHTER'S CAR AND LOOKING FOR A MONTH. NOW DURING THIS MONTH I DID STOP BY YOUR PLACE A FEW TIMES AND ALWAYS IN A HURRY WITH 3 KIDS IT WAS DIFFICULT TO CONCENTRATE. NO EXCUSE!!!!I WAS SO WRONG! I MADE A BAD DECISION BECAUSE MY CHILDREN FELL FOR A MINIVAN, NOW MANY FALSE PROMISES THAT DEALER HAS MADE AND THEN TWISTED IT ( Let's just say that) MY CHILDREN'S SAFETY IS THE MOST IMPORTANT!!! AND JUST WENT FROM THERE. IF I COULD CHANGE IT, I WOULD. I HAVE ALWAYS HAD A GREAT VEHICLE AND EXPERIENCE WITH YOUR DEALERSHIP. YOU HAVE ALWAYS STOOD BY YOUR WORD AND THAT IS MORE VALUABLE THAN ANYTHING IN YOUR BUSINESS. I AM SORRY I DIDN'T TAKE EXTRA TIME WITH YOU AND STAYED WITH YOU FROM THE GET GO. PLEASE EVERYONE WHO READS THIS PLEASE TAKE TIME AND KNOW TOM HODGES IS A GREAT PLACE TO PURCHASE YOUR VEHICLE .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience makes us repeat customers!
Our family was in the market for a used car and, after a very positive experience 5 yrs. ago, we decided to go back to Tom Hodges. The staff is very personable, knowledgeable and relaxed, and made the experience quick and painless...we were in and out with a new vehicle in less than a total of a few hours. Patrick, Bob, Steven, and Lauren were incredibly helpful and professional, taking the time to answer our questions and make sure we were completely satisfied with our purchase. Integrity and honesty are hallmarks of this business, and we will go back to Tom Hodges the next time we are in the market because of this. Thank you so much!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Bridgette and Scott for the wonderful review. It was a true pleasure serving you, we had fun! I am so glad you thought us to be personable, knowledgeable and relaxed. We insist on excellence! You were exactly correct when you said "Integrity and honesty are hallmarks of this business"! Glad you were pleased. We appreciate your business as always and look forward to serving you again in the future! Hope you are enjoying your new 2011 Mitzi Lancer! Lauren Landes, your Business Manager, lauren@tomhodgesauto.com, 301.373.8747 :o)
Awesome Customer Service
Great people with great customer service. i would highly recommend anyone to go there and see them. very helpful and honest.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great Service, Friendly, No Pressure Sales
We walked in to the Tom Hodges with some trepidation as we do not enjoy the process of finding a car. Tom Hodges' reputation is why we were there and happily for us; it was well founded. The sales people waited for us to approach them, they were relaxed and friendly. We had a great experience and met Tom himself who was just as relaxed and friendly as his sales and finance people which to us, spoke volumes about the kind of business we were dealing with. Yes we purchased a car; it was what we needed when we did not know exactly what we were looking for. We would buy from Kenny & Lauren again with no hesitation.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase